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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 287 of 337 · newest first
Verified · Dec 13, 2021

“Doug did a great job and Cinderella is an angel!”

Peter S. · Tucson, AZ
Verified · Dec 13, 2021

“Katsuki is the sweetest. Pawrade made the process simple and kept me up to date on him while I waited for Katsuki's arrival. The employees were helpful and friendly ”

Yuuki S. · Newark, CA
Verified · Dec 13, 2021

“Very legit trusted site and qualified staff. Thank you! ”

Natalia S. · Minneapolis, MN
Verified · Dec 12, 2021

“Great experience. ”

Kim R. · Pacifica, Ca
Verified · Dec 12, 2021

“I had a pretty good experience on here overall, but am giving it a four out of five stars because the follow up after the adoption was lacking. I felt like I was simultaneously being spammed (like how this is the 6th request for feedback in 10 days since we got him) but didn't have valid questions answered that were time sensitive...like why they would only send 2 days of food with the pup and what we were supposed to do about weaning him off Costco brand, when we're not Costco members. It got a little frustrating. Turns out the puppy had a month's worth of food with him. Also, the delivery drivers were the nicest guys and you could tell he'd been treated really well driving across the country. Thankful for them and for this being a relatively smooth process. Worth noting: we received him within a week and a half of purchase, just before Xmas, and all the way in Seattle!”

Tambra C. · Snoqualmie, WA
Verified · Dec 12, 2021

“Amazing experience. The Pawrade team was very helpful. They work with me the entire time to insure I bring our puppy home.”

V. Ray S. · Glendale, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Dec 12, 2021

“I was nervous about the whole thing but it was easy and pleasant. I got the puppy I wanted and so much information. I would definitely by a puppy again from pawrade. Thank you for my little guy. I love him so much”

Michele R. · Albuquerque, NM
Verified · Dec 12, 2021

“We had a great experience with pawrade!! We are absolutely in love with our dog Brady!!”

Jaime C. · Kingston, NH
Verified · Dec 12, 2021

“We have a golden doodle 💕 She is adorable and so spunky She just loves her older brother Lab River She's been renamed from Gigi to Piper Everyone at Pawrade was professional and very caring . We were on waiting list at other sites . You guys found us our Piper quickly We would recommend you to our friends Thank you so much ☺️ ”

Desiree H. · Milton, FL
Verified · Dec 12, 2021

“Great customer service, the new puppy is adorable”

Sandra D. · The Woodlands, TX
Verified · Dec 11, 2021

“Everyone at Pawrade is very professional, courteous and ready to help. The entire was a pleasure. ”

Joe Ann R. · Oceanside, CA
Verified · Dec 11, 2021

“The experience was wonderful - from the time I hit the Love button until I had Checkers in my arms.”

Glynis R. · Oceanside, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 11, 2021

“Everything has been great so far. Process seemed smooth. No issues. Our puppy arrived perfect. ”

Jeri H. · Mt. Sterling IL
Verified · Dec 11, 2021

“Having never dealt with Pawrade before we were a little nervous at first. But the process was easy and straightforward with no surprises. Our Customer Service Liaison Renee S. was great, she was very helpful providing info and answered all of our questions, contacting us many times (messages and calls) during the adoption. Our Sheepadoodle puppy Jack (now Finn) was delivered within the promised time period. We now fully understand that Pawrade as well as the breeder of our pup care very much about the welfare of the puppies. We love our new boy!”

Tom W. · New Britain, CT
Verified · Dec 11, 2021

“Seamless process. We had a wonderful adoption experience.”

Terri-Nichelle B. · Atlanta, GA
Verified · Dec 10, 2021

“Omg !!! Words cannot express my gratitude towards this company . They were amazing … Sarah went above, and beyond to answer my every question and concern. She had all the patience in the world with me . Everyone at this company I dealt with were extremely professional and courteous . Aaron and his partner who did the delivery were also amazing .Honey was delivered to us as though she just came out of a spa . I am so, so thankful ! My family and I will be forever grateful 💕”

Diane N. · Queens , NY
Verified · Dec 10, 2021

“Our new puppy is exactly what I had hoped for--good natured and adorable. She will be a wonderful addition to the family for many years. ”

Callae W. · Pasadena, CA
Verified · Dec 10, 2021

“I was impressed with all the contacts, helpful advice, and follow up. I did have a lot of different interaction with more than one contact which slowed the process down because of my firewall (not their fault but it did cause a few issues). All in all, well done and I love my puppy! Thanks so much.”

Donna P. · Jackson, TN
Verified · Dec 10, 2021

“Easy from start to finish. They are there for you every step of the way.”

Christina C. · Liberty, IL
Verified · Dec 10, 2021

“We had an excellent experience getting our puppy thru Pawrade. They put us in contact with the breeder who answered all our questions. We were able to video chat with them to see our new puppy. The paperwork was easy and we got numerous updates until our puppy arrived. I would use this company again. ”

Jerry C. · Fort Belvoir, VA
Verified · Dec 10, 2021

“This whole experience from beginning to end has been wonderful. The communication with staff has been some of the best I've experienced. Our pup has met all of our expectations and more! We are a very happy family. Thank you to Pawrade staff and the transport team for being so great at what you do! ”

Talia R. · El Paso, TX
Verified · Dec 10, 2021

“Our family is thrilled with our new golden retriever puppy! Wren (now Misty) is sweet and playful and already part of our family. Thank you Pawrade team Beth, Sandra, Lisa, and the transport team for making the process smooth and easy!”

Pam S. · Jupiter, FL
Verified · Dec 9, 2021

“Very easy process. All the staff we worked with were very professional and prompt to return phone calls, emails, and texts. Very impressive group.”

Barbara L. · Leader, TX
Verified · Dec 9, 2021

“Doug delivered my puppy, Diesel. Doug was great. I was surprised Diesel wasn't delivered in a crate, but I did not request one. Doug was professional, quick, and we got the transfer done. All went well!”

Brenda M. · Colorado Springs, CO
Verified · Dec 9, 2021

“I would love to say, y'all did a excellent job with getting me my new best friend, this was the best Christmas present to myself that I have ever gotten myself, I did rename my dog, his name is Max 🐶 and he loves me so much, the transition and getting him to me..went very well, I am in Pennsylvania and he was in Ohio, and it's been a week today since we've been together..and we are very very happy, again y'all did an excellent job in getting us together, and him being my new family member, thank you so much ..🐶🐶🐶🥰🥰🥰❤️❤️”

Priscilla G. · Hanover, Pa
Verified · Dec 9, 2021

“Amazing, Great, Excellent, & Incredible !”

Mohamed S. · Omaha, NE
Verified · Dec 9, 2021

“I will be brief. The Pawrade team was excellent and provided great customer service, no matter what hour of the day it was. The breeder on the other hand was a nightmare to deal with. I'm just happy that our new puppy is happy and healthy and that this process is over.”

Anisah B. · Kennesaw, GA
Verified · Dec 9, 2021

“Fabulous service! Wonderful pup, very satisfied. Sam”

Samantha K. · Chicago, IL
Verified · Dec 9, 2021

“I was a little hesitant to work with a breeder so far away, but I couldn't be happier with our new puppy. He's sweet, calm, and so smart. He was delivered by the private nanny with care and was clean, well brushed, and overall well taken care of. Highly recommend Pawrade.”

Tim F. · New York, NY
Verified · Dec 9, 2021

“I was skeptical that this was authentic. But found that through the process this company is very authentic. The staff has helped me through the whole process. Patiently answered all my questions. Communication was excellent. I would truly recommend this company if you are looking to get a new pet. If I'm ever looking again I will use them and recommend them. Thanks for helping me. We are so excited to get to learn our new family member. ”

Anita M. · Westmoreland, TN

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.