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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 289 of 337 · newest first
Verified · Dec 2, 2021

“Thank you Pawrade for the amazing service! Wonderful communication throughout process from all! I love our new family member Layla!”

Victoria S. · Valencia, CA
Verified · Dec 2, 2021

“I had a great experience with Don, the puppy concierge. He has very kind and helpful. Once I purchased my puppy, I was switched to the transportation person which I did not find very helpful. I requested multiple times for communications to be texted to my phone as they were with Don, but they were always just in the message center. I coordinated the time and place of the pick up directly with the breeder.”

Carly B. · Sneads Ferry, NC
Verified · Dec 2, 2021

“i'm extremely impressed guys! We received Penny our adorable corgi puppy yesterday and I have already recommended 5 people to use your service, Pawrade. In a world full of scams, thank you for giving my girlfriend and I peace of mind when buying a new puppy”

Nathan P. · Baton Rouge, LA
Verified · Dec 2, 2021

“Puppy came in great hands. She is full of energy and ready to play. I am very pleased with the service from Pawrade. Customer service representatives were very kind and helpful to make my puppy purchase come true. Highly recommend and will definitely look into purchasing from this business in the future.”

Nora C. · Santa Clarita, CA
Verified · Dec 2, 2021

“Our experience with Pawrade was very professional yet very chill. Everybody there is so helpful and answered all our questions throughout the entire puppy purchasing process. Great people to do business with!!!”

Brian V. · Rochester, NH
Verified · Dec 2, 2021

“Everything went as planned. Great service!”

Juana M. · Port Saint Lucie, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Dec 2, 2021

“We happy with our new family member she was worth the wait. she was handle with care by travel team :)”

Brenda C. · Los Angeles, CA
Verified · Dec 1, 2021

“Pawrade did a perfect job with every aspect of getting our puppy to us!! Their customer service was always available for information, questions and even changes we made in transport plans. This has been the best handled "puppy-find" in my many decades of dog ownership!”

Jennifer J. · Langhorne, PA
Verified · Dec 1, 2021

“This was our first time using a system like this and we where very nervous about scams. Pawrade did a excellent job of listening to those concerns and then alleviating those concerns with constant contact updates and scheduling a call with the breeder etc. they kept the communication all up to his transport and we couldn't be happier to have Chester with us in his forever home!”

Wesley L. · Arvada, CO
Verified · Dec 1, 2021

“Just an amazing experience. I couldn't be more in love with my baby.”

Stephanie W. · Mesquite, TX
Verified · Dec 1, 2021

“We adopted Don, whom is now Walter, and we are just so in love. His temperament is amazing and he is quite the snuggle bug. We would recommend Pawrade to anyone.”

Amelia G. · Long Valley, NJ
Verified · Dec 1, 2021

“Absolutely fabulous is what we say about Pawrade and all their people! Great communication and guidance all the way from caring folks who love animals. Their delivery service was fantastic. Tippytoo is very happy in his new "furever" home with us...a fluffy furball, healthy, happy and WONDERFUL! Thank you all!! ”

Sue & Robert C. · Venice, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 30, 2021

“Overall, we had a good experience with the company. I only wish there were better communication as far as where everything was at in the process each day, even if nothing changed. Our representatives were great and answered all questions and the process went smoothly for us. ”

Amanda W. · Enfield, CT
Verified · Nov 29, 2021

“Working with Pawrade to find our new pup was wonderful! The communication of the staff from first inquiry to delivery and even after was easy, smooth and they kept us informed along the way. Would absolutely recommend to anyone looking to find a new fur baby from a breeder. ”

Megan R. · San Rafael, CA
Verified · Nov 29, 2021

“Disappointed in the lack of communication. Also the-sign was not cooperative. It stated that I could input the name we gave to our puppy and that didn't happen. The date of the 26th was wrong,we took delivery on the 28th of Nov. The form stated one thing and when I finally received a call back I was told that it couldn't be changed. Why put that into an official document when it can't be done. ”

Jeff R. · Fayetteville, NC
Verified · Nov 29, 2021

“My entire team was amazing at helping me get our puppy. I will always buy from pawrade. Great customer service from start to finish!”

Courtney M. · Rockwall, TX
Verified · Nov 28, 2021

“I give a 1 star i paid alot of money for a shiba inu first the breeder who i paid was unavailable for almost 4 days because of excuses i find this unacceptable we had a social contract and living in America we have commerce of trade which was not respected of this breeder or transporter delivery was changed 3 times and finally when I received my new pup it was at 5am because we have have no respect for the buyer which I said was ridiculous since they should have been her 12 hours before that which is what is was told but decided not to leave ontime this place needs to start cracking the whip and start getting people on the same page oh the puppy I bought is awesome in a day he has made himself part of the family actually learned and has provided photos and memories you can't get anywhere ”

Response from PawradeRedmond - we are sorry to hear you were not happy with your breeder and transport. It appears your puppy did not pass the fecal test so transportation was delayed until your puppy was cleared by a vet. This was a good thing and part of our process to ensure you receive a happy & healthy puppy. We do realize 5am is an early delivery, however we try to limit the time puppies spend in transport even if it is a little inconvenience to the human. We take a puppy first approach to ensure the health and well-being of the puppy. You stated your puppy is awesome, so it's evident our process worked and sorry you felt the need to leave a 1-star review.
Redmond B. · Winder, GA
Verified · Nov 28, 2021

“I am very happy with our new baby and Lisa the lady that brought her to us was very thoughtful and sweet thank you guys”

Myra M. · Hampton, VA
Verified · Nov 28, 2021

“Thank you for delivering my Akita puppy safely! She's perfect, happy, loving, and a handful! lol She's exactly what I was hoping for. She loves car rides and food. I was nervous at first buying her off the Internet, but I would do it again. Thank you for all the support along the way. She's perfect. ”

Melinda C. · Scotts Valley, CA
Verified · Nov 27, 2021

“Our puppy arrived healthy and happy. He's a great addition to our family. ”

Angie M. · Los Angeles, CA
Verified · Nov 27, 2021

“Just an all around great experience buying my Cane Corso Mastiff !!! I would probably do it all over again. I would definitely recommend Pawrade to those looking for quality full breed puppies. With less hassle than you would ever have any where else. ”

Morgan M. · Fitchburg, MA
Verified · Nov 27, 2021

“ I highly recommend Pawrade. I have never purchased a dog from an online company before, but now that I have, I highly recommend Pawrade. Paul was my initial contact, as the "puppy concierge" and he was thorough in his knowledge and very customer friendly. Tina, customer service assistant, from Pawrade wrote continuous follow-up emails filled with information and suggestions. The monetary aspects were handled by Shannon of PetPay, and were clean, accurate, and another wonderful aspect to this adoption process. The individual customer service by Paul, Tina, and Shannon was so appreciated by me. They each responded quickly to any question or issue. I absolutely knew from the beginning of this process that it was a legitimate, respected, valuable avenue for adopting a puppy. My family and I are thrilled. Again, many thanks to the three individuals with whom I dealt. ”

Tricia H. · Prescott, AZ
Verified · Nov 27, 2021

“she is the greatest puppy thk u alot, she is healthy, happy and so playful. The transaction was easy and the company was responsive and helpful with every step. thank you”

Jack D. · Las Vegas, NV
Verified · Nov 27, 2021

“Personnel from Pawrade were very helpful and available at almost anytime for call or mesaage. They really seem to care about the pets they are advocating for. Great experience.”

Danielle B. · Tinley Park, IL
Verified · Nov 27, 2021

“Thank you for making it an easy process from the time we started our search to the time our new puppy arrived at our door. Also for being Accessible for any and all questions & concerns we have had. Our puppy is settling in very nicely! ❤”

Tina F. · Orland Park, IL
Verified · Nov 26, 2021

“I am over the moon with my new baby. Dori, now renamed "Kayoss" is all that and more. This transaction was seamless and everything went exactly as presented. I would recommend Pawrade to anyone looking for a new furbaby. I want to thank everyone who was involved in getting my new family member into my arms.”

Belinda D. · Phoenix, AZ
Verified · Nov 26, 2021

“Great experience. We just LOVE TED'n”

Myra P. · West Bloomfield, MI
Verified · Nov 26, 2021

“Stella (who we now call River) has been a complete angel!! The ground transportation was wonderful and efficient! The entire process from beginning to end was well communicated and we were assisted in completing everything timely enough to have our new fur baby within 2 weeks. We cannot say thank you enough for our best new member of the family!”

Stephanie & Charity K. · Pickens, SC
Verified · Nov 26, 2021

“Process was smooth and they communicated well at every step of the way. Highly recommended to others.”

Scott H. · Woodbridge, VA
Verified · Nov 26, 2021

“I have never met a better team to work with, that gives us more attention in finding our furever puppy. Shannon, Kayce, and ESPECIALLY Beth we're amazing. I was so pleased with their teamwork, that I'm actually working with Beth again to find another puppy. ❤”

Courtney G. · Waukegan, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.