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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 291 of 337 · newest first
Verified · Nov 21, 2021

“We could not be happier with Pawrade! We loved our experience with it!”

Morgan H. · Waco, TX
Verified · Nov 21, 2021

“Great service ! Thank you we love Milo now Po💕”

Crista J. · Boston, MA
Verified · Nov 21, 2021

“Pawrade is absolutely amazing! Very professional and keep you informed through the entire process. Great breeders and completely happy to for the new family addition. 5 Stars!”

Dave L. · Wesley Chapel, FL
Verified · Nov 21, 2021

“We ABSOLUTELY Love Our new. Precious,Baby boy Finn. If it wasn't for Janell Hester. She works in Sales. We would never have been able to receive such an Amazing. Adorable little puppy. Janell was there for My Husband and I. From the very first day we started inquiring. Thank You Janell Hester. And Pawrade for the Best service!!!”

Rendy B. · Palmdale, CA
Verified · Nov 21, 2021

“Very helpful process and can tell they care about the health and wellness of the puppy. Only complaint was it seems the company and the breeders may not be on the same page. I was told I would receive toys, a harness & leash, and a blanket but I did not receive any of those. the breeder also took a very long time that we ended up driving to go pick the dog up even after paying the delivery fee.”

Thida F. · San Diego, CA
Verified · Nov 21, 2021

“My pup has been here for 2 days and she is a cutie-pie! All of you at Pawrade were so kind and reassuring and helpful. And on task and on time! What an unbelievable, fun, professional team! Thank you so much!”

Dianne O. · Westford, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Nov 21, 2021

“Pawrade staff is very responsive and helpful, my sweet doggo is PERFECT. If I had any complaint, it is that there is no way to communicate with the breeder--my pup is 4 months old, not the usual 8 weeks, so I did have some questions that I could not get answered. Nonetheless, I'd recommend Pawrade as well as Williams Puppy Carriers.”

Barbara K. · Punta Gorda, FL
Verified · Nov 21, 2021

“was a smooth transaction. Gus now Franklin is great love him to death”

Darlene A. · Elmwood Park, NJ
Verified · Nov 20, 2021

“It was easy to find our perfect puppy, the information was available almost immediately. And Sara and Shannon responded to all of my questions quickly and were very helpful. The customer service was very professional and made getting my beautiful Corgi easy!! I will highly recommend Pawrade!! Also the Corgi was the exact one I paid for and she is so sweet and beautiful. I couldnt be happier with the whole experience! Seriously!”

Saydee T. · Grain Valley, MO
Verified · Nov 20, 2021

“everything went well they were really professional 🤟🤟🤟”

Kevin M. · Burlington, NJ
Verified · Nov 20, 2021

“A very wonderful experience and we love our new family member. He is perfection. Everyone was a pleasure to work with and very informative. ”

Dara H. · Keller, TX
Verified · Nov 20, 2021

“Alittle hiccup with the first delivery flight however the breeder assured me I would still get my puppy and rescheduled the flight 2 days later. He is beautiful and healthy! Thank you Pawrade”

Kasie U. · Saint Augustine, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 19, 2021

“Pawrade is AMAZING! Don, the Concierge was always available to answer questions and the process was pretty seamless. If you're skeptical don't be! I would definitely recommend Pawrade and will use them again when the time comes. ”

Julie K. · DuBois, PA
Verified · Nov 19, 2021

“We are so happy with our little Luna! (previously Miley). Working with Pawrade was a great experience from start to finish; the entire team ensured the transaction to getting our fur baby was flawless. They kept in contact via email and texts throughout each step alleviating any anxiety on our part. The flight nanny was an absolute gem and we received our baby right on time. Will definitely recommend to anyone considering a new puppy.”

Fran P. · Las Cruces, NM
Verified · Nov 19, 2021

“Nothing but great things ”

Gabriel B. · Corpus Christi, TX
Verified · Nov 19, 2021

“I am extremely pleased with my little Abel (we're naming him Carl) and the entire process of receiving our new puppy via Pawrade! It's been a wonderful experience and the transaction was very smooth from beginning to finally receiving him! Pawrade is an excellent (honest) resource to finding and purchasing a new puppy! Thank you Pawrade!”

Cynthia S. · Lincoln, NE
Verified · Nov 18, 2021

“Amazing! He is so adorable. Easy way to look around for a puppy specially receiving information. ”

Mariella N. · Los Angeles, CA
Verified · Nov 18, 2021

“Everything went so smoothly with Sly. Renee was so easy to talk too. Doug was so sweet with my new boy. I would do it again.”

Linda E. · Arlington, WA
Verified · Nov 18, 2021

“Great, I received the puppy on time and at the hour. She is very happy. In Puerto Rico no Vets are participant of the. MetLife insurance , so I will not activate it”

Emilio A. · San Juan, PR
Verified · Nov 18, 2021

“We had to reschedule our delivery due to an unforeseen issue. Pawrade's team hustled to get our puppy to us before the Thanksgiving travel window. Totally awesome coordination resulted in a wonderful surprise birthday gift. Thank you to everyone for making this happen for our family. ”

Danny M. · Orange, CA
Verified · Nov 17, 2021

“The puppy was delivered to us. She is happy and healthy. Thank you for helping us find our next family member.”

Maura F. · Groton, MA
Verified · Nov 17, 2021

“Pawrade made it so easy. Kept in touch with us through out the entire process I would Truely recommend pawrade ”

John & Gail B. · Morgan Hill, CA
Verified · Nov 16, 2021

“This was a very easy process with good communication. It is good to know that they do the breeder checks for us and we are dealing with respectable breeders.”

Cathy J. · Fenton, MO
Verified · Nov 16, 2021

“The whole process was fast and easy, paid for him on the 6th and just picked him up today (16th) and he's precious”

Rebekah R. · Tiverton, RI
Verified · Nov 16, 2021

“I am thrilled with our new ShihPoo puppy. She is adorable and so sweet. From the first minute I saw her on my computer screen to the knock on our front door, the process was so easy and very articulated in each step. Highly recommend Pawrade!! ”

Diana B. · The Villages, FL
Verified · Nov 16, 2021

“Everything was going great , until delivery . Transit picked up puppy a day early on Friday, they never contacted me. I had to contact them after getting the number from the breeder. They said they tried to contact me but hadn't. I texted them several times with I'll get back to you. I finally got a clear response on Monday. She arrived this morning . If you are going to put writing that delivery is 2-3 days then that's what it should be not 4 days. Which is a long time for a puppy to be traveling. She's a great pup and the breeder is great. Work on your delivery or let the buyer know if the breeder is willing to meet somewhere in between for pickup .”

Karen S. · Imperial, MO
Verified · Nov 16, 2021

“I was nervous when I started this journey and I am extremely impressed with the support and care given by Pawrade. It was awesome. Pawrade sent me a ton of emails that helped me to prepare and what to expect for my new puppy. Highly recommend this service...it was great. ”

Cassandra L. · Prospect Heights, IL
Verified · Nov 15, 2021

“The puppy and breeder get 5 stars. But not happy with the conditions of the health guarantee. Read them carefully. Our pup was dewormed but had not received 8w vaccinations. We moved forward at the 72 hour check up to proceed with vaccinations recommended by our vet. He was one day shy of 9 weeks. The other issue is the push for one per insurance company. I submitted to MetLife but I don't like them. Not for this breed. I will move our pup to our primary and better policy as soon as the year is up. Wise exceptions should be made given the contract is so binding. ”

Darcy F. · Lago Vista, TX
Verified · Nov 15, 2021

“Except for her biting ( she is teething) and lots of peeing and pooping, she is a joy - so funny and sweet! She hops like a kangaroo! We love her! ”

Madeline J. · Winter Springs, FL
Verified · Nov 15, 2021

“I would highly recommend. Puppy looks even better than the picture. She is beautiful.”

Teresa K. · Fountain Hills, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.