Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Blake came healthy, happy, and curious. We have already bonded so well and we love him very much. Our experience with Pawrade has been seamless and wonderful. 100% recommend.”
“Pawrade kept me informed in every step of the process. My agent Tony was very responsive even when I had late night questions, he'd respond and do what he could and kept the lines of communication open. I had been searching for my new pet for about a year... pawrade helped me bring her home. We couldn't be happier. The drivers delivered her with such care and kept mw updated on their journey.”
“I’ve received very good help from all the people involved in getting my puppy! Lois, Amber,Lilli, and Cindy have all been supportive and helpful! And Scarlet and Erin or (Aron) were very good at keeping in touch with me while bring the puppy to me! Thank you very much! Sheryl”
“We’ve had our puppy for a few days and he is in excellent health. He is a well-mannered pup and adjusted to us and our home right away. The procedure to get him was fairly easy, although paying all up front was a little concerning. The delivery was right on time according to texts we got from the transport company. It was quick and efficient. We’re very happy with the puppy and the people at Pawrade were easy to contact and ask questions to.”
“She is a very sweet, already stubborn puppy!!”
“Thank you for all the care that you took to make sure Milo was in the wonderful condition. He was when I got him. He is thriving here and we have settled in quite nicely. He is very well trained. This was a great match. Thank you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“All went pretty well. We got a sweet baby Toy Poodle we named Dorie. The only problems were that Dorie had ear mites that we are treating, and the driver delivered her at 5 am.”
“Our little boy arrived in great spirits. We really truly appreciate the gentleman who delivered him. For taking such great care of him through the traveling. This is our second time using pawrade. What a great group.”
“Love the new pup!”
“All communication was kind, cordial, direct, and completely smooth from start to finish. Henri arrived home happy and was everything we had hoped for, so thank you very much”
“My husband really wanted another dog and has always preferred raising a puppy. I was very worried about ending up with a puppy mill pup because we consider them cruel as most do, and they are shady when disclosing if they are a puppy mill. Pawrade insisted, and as you can see on their site advertising , they too feel the same way. They sell themselves as doing the work to make sure puppy mills are not who they deal with. We had to trust them. Everything went well, we got an updated photo of the pup and Pawrade as well as answered questions along the way. There was a lot of “security” like our photo ID’s etc. that we had to provide.. I liked that. I would only say sometimes there was a little bit of time between the questions and the answers. We traveled to get the pup and are very happy with her. She’s a little tornado but very healthy. We did pick up the things they suggested to be ready for her, the breeder actually brought some of her food which I felt was very thoughtful.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone was very helpful and easy to talk to and ask questions of. I had a very good experience.”
“Wonderful experience, everyone was very helpful and friendly! I would recommend Pawrade to anyone looking for a new family pup!!”
“Overall great experience . The pups are healthy, happy, well adjusted and beautiful . I used Pawrade twice in less than 6 weeks because I ended up getting the brother to the first pup I bought. I have to say the only draw back is trying to get good communication from the same person for support on delivery , and health and any other questions needed to be answered. Definitely something that could be improved for the amount of money people pay for the service. Lois was amazing to work with through concierge .. I found other departments to be a bit dismissive to my requests or needs on both of my purchases as far as helping delivery work for me too. Overall very happy with my two new pups and that is what is important .”
“Pepe is Wonderful. The sweetest dog ever. Also able to handle my obnoxious Cairn Terror Toto and intelligently dominating him by wearing him out... twice as fast as Toto at running. Very happy and loving 👍🧡”
“Excellent communication from day one, until our puppy was delivered. Highly recommend!”
“Good communication and instructions throughout the process. We got Henri (Santiago) and couldn’t have asked for a sweeter puppy who made himself right at home”
“Everything went pretty smoothly. No surprises. Everything was planned to the "T". Our little girl arrived right on time and has taken to our home without any issues. She has settled in as if she has always been here. The first night was much better that expected also. THANK YOU Pawrade!!!”
“Blaze is so beautiful and so is his personality!!! He's making himself at home and has already stolen our hearts!!! He arrived this morning at 4:30. The delivery team was amazing!!!”
“You were very helpful in guiding me through the adoption process , I was very pleased with the communication from you.”
“Good experience with Pawrade. Staff very professional and communication throughout made the transition easy.”
“The transaction was seamless and easy and the pawrade representative was responsive to all of our questions with all of the information we needed. The drivers were communicative and delivered right to our door. We love how easy it was to secure our perfect new puppy!”
“I lost my heart on Pawrade! I found a furry forever friend and was helped along the way by kind assistance. This was my first dog after a cat of 19 years died last year. I was uncertain and on the fence. The advice I received helped me make the right decision. Tara gave me her time and listened patiently.”
“The constant communication and willingness to answer any question was much appreciated. They put us in contact with the breeder and we even got extra pictures.”
“Every interaction with folks from this company was wonderful! Lois was especially fabulous to work with!!!! The only downside to using this site is the cost. The cost of the puppies was outrageous and the cost of having them delivered was seriously overpriced . However the drivers were excellent...Jason kept in close contact during the entire ride . I love my puppies!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
