“Pawrade was good about keeping us informed. Time schedule and any updates. we were told that Laser would be crate trained which has not been the case. Also we were told he would receive a good bill of health before his trip. That has not been the case. He is being treated for a parasite, he has irritated conjunctiva,and an unknown bleb on his back. His ears were also filled with wax. If Pawrade is responsible for finding responsible breeders, they failed with this breeder.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“We just love Pawrade! From the moment we decided to get another dog we knew we had to come back! We have gotten 2 wonderful babies and the customer service and support throughout the entire process is above and beyond!”
“The prowas great. Some delays in communication at times but all ended well. Overall, very pleased with outcome and my puppy”
“Initial talks were great. Communication from Delivery and directives were rough. I had to make the call to find out the puppy wasn't coming on the first scheduled date due to breeder's vet. I was told I would get a call when puppy was picked up from breeder--did not happen. Again I initiated the phone call to see if the puppy was on its way. Got a text that the puppy would be arriving sometime on Wednesday. Another text wednesday morning stating delivery would be between 315-415 pm.. Again I made the call at 330 to find out ETA. Text came back not until 5pm. Took puppy to vet on Thursday afternoon and vet found a live lone star tick embedded in puppy. I called and left a message on breeders phone. No return call. Puppy is adorable but now has to have lymes shot given on Thursday and in 4 wks a booster shot. Lynn Dorsey”
“We love our puppy !! So happy with her and the people at Pawrade are amazing.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Madison arrived this morning at 06:30 and the day has been brighter than ever.”
“This was a phenomenal experience and we are so grateful!”
“Excellent service start to finish im very excited my puppy came home clean and happy!!”
“Was not happy about getting our new puppy at 4:30am!!! He is very skinny. Dont remember our other dog being that skinny. Other than that he is doing well.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have had a great experience with the whole process. I’m so happy to have my little baby home with me.”
“Communication is relentless until the contract on your new puppy is executed. Once contract is Executed Communications come to a Stop, They ask you when you want to pick up your new puppy but they don't communicate if you are Track to pick-up the puppy or when the puppies schedule health check date is, which hinges 100% on when the puppy to be picked up. I had to Request the date, and miraculously!! that day. 2 days later I asked any updates, followed by we are waiting for the records to be uploaded we are still on track for pickup date. Another 4 days go by no update, so i requested a phone call to find out what is going on, only to receive a message on the message board stating there was some confusion and the breeder missed there appointment. So here we are 6 days pass my initial request for update, it took all of 2 hours to take my money and execute a contract but you can figure out any sooner than 6 days that there was some confusion, good job Pawrade way to be on top of things.”
“Our puppy GiGi - 12 week old French Bulldog came home wagging her little tail as soon as she was carried out of the nanny van. We love her and she has the best temperament. I can’t say enough about the professionalism Pawrade has with it’s buyers. We are so happy we bought from this company.”
“We didnt like the traveling coordinator she did not give us enough information on the dog food.Taking out and how to feed the dog instructions, she told it was supposed to be in the envelope with the dog papers and it wasn't all I got was treated twice a day and that was it. Try to get in touch with the lady, who was making the arrangements for travel\nFor over a week and even my veterinarian was not pleased.”
“Great customer service. Will go out of their to make sure everything goes smoothly”
“Excellent experience all around! Exceptional service and communication. We adore our amazing puppy!!”
“From start to finish this has been the most professional and the easiest adoption process. I can not thank all the people of Pawrade enough for all their care and help.”
“We are absolutely happy with our new puppy. He's healthy, energetic, and loves everyone- especially us.”
“I’m with such joy with Enzo. Did not realize he was going to be traveling for two days. Nevertheless, he has taken to his night time crate very well. I think it is also one of the reasons, being with the long travel. Trying to get potty training, still a work in progress.”
“Everything about this experience has been a 10. I especially appreciated the ability to contact a real person with questions at Pawrade. She was always very helpful and sweet.”
“What a great puppy! Thank you!”
“Just got my beautiful King Charles Cavalier. She arrived at 1:30 am in the morning. They deliver 24 hours a day. My puppy came all the way from Indiana . The process was easy. It's a lot but worth it to get a quality pet.”
“Amazing Service! Thank you!!”
“We got our wonderful puppy today. The process was so easy and they were a huge help throughout everything. He is a very happy healthy adorable little puppy.”
“So easy! So informative! Absolutely SEAMLESS process!”
“Hi, everything went smoothly. mitzy is adorable. she took to me and her new home well.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


