Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Beth and Mary were great to work with. They answered all my questions, very helpful. The travel person I did not talk to as my daughter in law had paid for the travel arrangements since the puppy would be my sons early Christmas present and it would have been delivered to their home in Shalimar Fl.”
“Excellent customer service and communication in choosing my furry friend and getting him here. ”
“What an amazing experience!! We have our Labradoodle Luke and he couldn't be better. The entire process was a breeze and he was delivered to our front door from Colorado. A delivery service drove him across the country which is better than flying him in a plane. He's been here less than a week and we are so in love with him and his great personality. He had his first vet visit and he is in perfect health!! ”
“Our puppy was happy and healthy delivery team was excellent”
“First and far-most let me say that this experience was the best. I had multiple sources from which I could ask for help and i would receive it. I know that it feels like a huge risk due to the way things are processed but trust me its LEGIT! I have my baby shibba and she is amazing and well taken care of. I am 100% satisfied and i would totally recommend anyone that is interested in adding a new member to the family to purchase your new love here! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Communication with the breeder and Pawrade ** needs to be clearer from a buyers pov. I was told on several occasions by Pawrade staff** that my puppy was located in Springfield but rather on a completely opposite side of the state and way south. No Communication about breeder was given until the day before I left to pick him up. ”
“Was a very easy and straight forward process. Everyone was extremely friendly and I love the fact that the puppies health and care come first in every step of the way.”
“Everyone was very nice to work with getting our new puppy to us! The transportation Ozark Mountain Transportation was awesome. Thank you all Happy Holidays!!”
“Was very quick process all my questions were answered promptly. Thank you.”
“The whole process was made easy due to the great communication from the people at Pawrade and Petpay. We love our new puppy!”
“What a beautiful, sweet, and silly boy! It is clear that the breeder raised him as if they were going to keep him. He loves to play, cuddle, and be petted. He loves being around people and dogs. We are fortunate to have him as a member of our family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Our experience with Pawrade was exceptional. Great communication, friendly knowledgeable staff, and we are in love with our mini Sheepadoodle boy Remy (formerly known as Barry). He arrived on schedule healthy and happy. Thank you so much!”
“They were very helpful and always kept in contact. I now have my new baby boy and plan on many years of joy.”
“I was very weary getting a puppy from online, but the whole process was very smooth and almost alarmingly easy. I purchased a Havanese from Missouri and had him delivered via a nanny ground courier. Breeder also provided a care package and had great communication whenever I had a question. Puppy arrived extremely calm and has been great ever since. Nanny provided supplements throughout the journey and you could tell care was given throughout. GPS tracking was provided as well and was extremely helpful. Overall I would definitely recommend this experience to others. Will probably be purchasing another puppy in a year. ”
“Was awesome, answered every question I had and assuaged all of my concerns. Now I have a beautiful Aussie.”
“This was an amazing experience! I was very nervous buying a puppy online! After one communication issue, Lindsey took over and was amazing!! I would definitely buy another puppy from them. The puppy nanny service was amazing. Loved being able to track her on gps.... she was here way earlier then I anticipated. Lulu is happy, healthy, and part of the family! Thank you Lindsey!”
“We love our new puppy! It was a pleasure dealing with Pawrade. They stayed in constant contact with us during the entire process and gave us lots of tips to help keep our new baby healthy. Autumn is doing well and we could not be happier!”
“Seamless and friendly - from beginning the process to delivery of our puppy. Thank You!”
“This has been an easy and wonderful process. From the very beginning everyone was really kind and efficient. Starting from our sales person, Devlyn, down to the Nanny that delivered her. We named our puppy Luna Sky. Our first dog together just passed away last week. We looked at the website and felt like like he was telling us to get her. It was a very quick process too. We started the process on November 2 we bought her, and she was delivered November 10. She is a character 😅. She DOESN'T like baths though lol. She scratched me so bad, and I had to hold her close to my chest and pour the water all over both of us. 😂 But that's ok. The Nanny was amazing too. So thank you to the whole team. ”
“I have been looking for a mini dachshund for a very long time. I found Pawrade and couldn't believe how easy it was to find the puppy of my dreams. Unfortunately, once I found the puppy I wanted and reserved her, the breeder backed out of selling her. When Pawrade called and told me that I was very upset. However, Pawrade did everything they could to make sure I found another puppy. Even though I had a problem at first it was fixed very quickly by the staff. I now have a new puppy and I couldn't be happier. Thank you Pawrade for everything you did to get me a new puppy. ”
“He got here and was a little stinky but over all was perfect he adjusted very quickly and I am more then pleased with him. ”
“We got our new pup exactly one week ago today. The entire experience with Pawrade has been awesome. I HIGHLY RECOMMEND!”
“I'm very excited to receive my puppy last night. The driver who delivered my pup was very professional and took great care of him almost like royalty. Very professional, friendly, and kind from Pawrade customer service and the driver. Excellent communication from both parties. Highly recommend for anyone looking to adopt a puppy!!”
“The experience was excellent. I was kept appraised by their liason every step of the way. Milo arrived to his forever home safe and sound. One very happy , healthy puppy. Thanks Pawrade!”
“After months of talking with breeders and searching for a pup with no luck, we found Pawrade and weren't disappointed. They were quick, helpful communicators and helped us get our puppy home safe and healthy! We were very happy with their services.”
“Beau aka kaz is amazing after 1 day he's almost trained and he's even cuter and funnier then I could hope for thank you for all your help and patience ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
