Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade staff has been nothing less than perfect. From beginning to end, everyone was helpful and accommodating. Each question answered and each requests granted. We received our puppy in excellent health and I would recommend Pawrade to everyone! ”
“From the moment I saw a clip on their website of Sugar (now Arya) playing outside, I knew that I needed to add her to my household. Admittedly I was very skeptical about purchasing a puppy online, a sentiment I am sure most first time customers would share, but the transparent process, helpful Pawrade employees and excellent couriers from Puzzle Piece Carriers, ensured that I was involved and informed every step of the way. Arya made it safely from Missouri to New Jersey in two days and it's been a fun adventure ever since! I would definitely reuse Pawrade!”
“Everything was super easy and no problems. ”
“It was an amazing experience, my first time getting a puppy online and I enjoyed being updated every week on how he was doing”
“Everything went so smoothly. The people at Pawrade were so helpful getting answers to my questions. They were very patient and kind guiding me through each step. My travel Nanny even delivered my new puppy to my door. I can not thank her enough. Ginger ( formerly Tracy) and I are bonding wonderfully. Thank you so much. ”
“This process was so smooth and worth it! Pawrade was quick to respond to any questions I had from beginning to end. The transport was effortless. Pawrade and Williams Transport was very thorough in every part of the process. I would absolutely do this again. Thank you!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Staff members are outstanding. What spoiled it was the routing of the carrier. Instead of sending her from Missouri to Florida they sent her from Missouri to Buffalo New York then to Arcadia. That is far too long ”
“I was really nervous about buying a puppy online. I attempt twice but both times they were scams. I would research where I was suppose to meet the seller and either the address did not exist or the home belonged to someone else who had no idea what I was talking about. By the time I got to Pawrade I was even more careful. But from the first contact until the Last. They have all been honest and answered every question! Using Petpay was also the way to go. Thank you to Paul, Lindsey and Ashlee!”
“Good communication Smooth process ”
“We were absolutely pleased with all our dealings with Pawrade. However, we were disappointed with the delivery nanny and delivery of the puppies. I would NOT use a flight nanny again.”
“A little pricy but overall great experience...my pups are perfect!”
“A little pricy but overall a good experience.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We just love our baby boy. This has been a very easy process and exciting experience! We are so in love with Nyles, now Opie. Thank you all so very much! ”
“Just got my puppy a couple of days ago and he is the perfect little guy! ”
“Pleased to have puppy, all went well up until flight time. If you have to fly puppy be sure to use a nanny and have them in a reserved seat. Puppy has a clean bill of health. Just what I wanted and waited for after 6 years convencieng my husband to let me get one. He loves her as much as i do. She is awesome 10 weeks and sleeps through the night quietly.”
“We had a great experience with Pawrade and would recommend their services to other The pet transport people were fabulous and worked so hard to get our new Nellie across the country We are just thrilled with our new Fur baby!”
“From the very beginning my experience with Pawrade has been outstanding. Their communication is excellent, and I felt like everybody at Pawrade wanted us to be successful with the purchase and aftercare of our new puppy. Our new puppy is adapting well and quickly becoming a essential part of our lives. Thanks for the great experience!!”
“Process for getting my new fur baby was extremely smooth and easy! There was always communication on what is happening next and what I should be prepared for! ”
“Judy's name was really Josie-so who knows what puppy we got. She came to me FILTHY, the excuse was that it too cold outside. We'll, they knew when I was picking her up so a bath the night before isn't out of the question. She came undervaccinated by 4 months!! AND has an ear infection. Her health exam is undated to who knows when she was examined! Not a puppy mill dog?? I call BS. She wasn't cared for at all. No reputable breeder hands over a puppy in this condition and no middle man company should ever allow it. Do more research on your breeders.”
“Except for some issues with the payment and some minor communication problem with the driver it was a very nice transaction.”
“To all the folks that have helped along the way, Thank you so much for allowing us to adopt our little puppy, Monty, who we call, Teddy. Everyone was very helpful answering any questions we had and keeping us informed all the way from the breeder to the airport on delivery day. The air nanny was exceptional! If we ever decide to get another puppy, we will definitely look to Pawrade first. Our little guy is absolutely perfect in every way! Thank you”
“Didn't know what to expect at first.great service would recommend to anyone looking for a Dog. Fast and easy process love it thanks pawrade.”
“Dealing with you was great. Kept me informed throughout the puppy adoption process. Would definitely deal with you again and recommend to family and friends ”
“The process was detailed and complex but everyone made it smooth and efficient and I got an incredible new furry family member! Thank you to everyone! Tommy will have a wonderful life!”
“The process was detailed and complex but everyone made it smooth and efficient and I got an incredible new furry family member! Thank you to everyone! Brownie will have a wonderful life!”
“Thanks so much for everything Pawrade. This has been a great experience! The thoroughness with the information and constant communication eased any uncertainty with purchasing a puppy online. Can't thank you and the breeder enough. My boys are so delighted and in love with Tiny! I will be recommending your services to anyone who is interested in getting a dog! ”
“So glad we chose Pawrade for our new puppy. We were skeptical about an online purchase but so glad we did. Our puppy came on time as promised and she is an absolute dream come true. From Jen to Mary made this experience enjoyable. My only complaint is that I would have been able to talk to the breeder to find out our new furbabys like and dislikes, her potty routine, etc. But overall Pawradeis great.”
“There are a lot of puppy scams out there but this isn't one of them. Was nervous about paying online and without seeing puppy in person. Pawrade made it very easy and secure and they really do care about the animals they sell. I was well informed throughout the whole process. I would highly recommend them to anyone. Thanks Pawrade. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
