Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything was very easy with pawrade, I was skeptical thinking that maybe it was a scam but they made feel secure in every step. I received my puppy in about a week ago, she's healthy and getting use to our family, I'm very thankful to breeder for everything she send me for my Luna aka (muffin) it made her first night very easy to handle. Thank you pawrade!!”
“They made the process so easy. My pup was happy, healthy, and definitely came from a great home. He will now continue in a great forever home with is thanks to pawrade. I definitely suggest pawrade if your looking for a new family member.”
“She is a dream come true..arrived on time, the carrier service was on point..slept thru the night and I am so thankful to you folks for bringing her to me.”
“I am always a little iffy ordering online anything. We lost our two German Shepherds over the last year. After the sadness left of losing two of my best friends in the whole world. I want to take a break due to the hurt from the loss. However, everytime I came home or my wife came home the house was so quiet and our boys were not around. We decided to get a puppy and for sure this has been one of the best services i have ever experienced. From the time we pick our puppy and signed the contract. We received emails nearly everyday with updates. When he was in transportation we received pictures and text messages with updates and eta on delivery times. I would highly recommend.”
“I loved the whole process! I started off worrying that there was some sort of scam, but my whole pawrade team answered all my questions, took care of every detail. The whole process from picking my puppy to picking her up went so smoothly. Thank you Paul, Kayce, and Joselyn!”
“The whole process was very seamless and easy! Everyone was really easy to contact. Received vaccination record once he arrived. Now the baby is just warming up to his new environment. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“You guys were fantastic the transportation service was horrible the puppy wasn't let out of the cage for over 55 hours the van was soiled inside along with puppy. I the food bag was full like he want fed. I also didn't get confirmation the puppy was picked up until 52 hours into the transport… again you guys were great but I hope this guy doesn't transport any more puppies for u he said he drove right through not letting the puppy out to pee..”
“Pawrade Made the process very easy Very friendly and helpful staff Made the process so much easier and safe Thank you all we love our new family member And he says thanks to🙌”
“After checking many sites and reading reviews we discovered Pawrade rated very good. After an easy search we found the puppy of our dreams. We contacted a Pawrade representative. They helped us throughout the process. We elected to have our puppy transported via ground. Pawrade made the arrangements with True Grit puppy transport and their services was top notch. Please remember to be patient with the entire process, you are getting your best friend not a pack of socks. ”
“We love our new addition to the family! She is too precious. Pawrade made the process easy and kept us informed every step of the way. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I had a really good experience with Pawrade. They helped me through the process and made purchasing a pet really easy.”
“Amazing! I LOVE my puppy!! I'm grateful for having the option of Pawrade and Petpay. Found the very puppy that I wanted. Drove across 3 states to get her in person, so that she wouldn't have to fly. All went perfect.”
“The whole process was very simple and straight forward. I really trusted the integrity of Pawrade and got my perfect puppy. I highly recommend using them!”
“Pawrade is a really good place to find your new puppy. All the staff worked very awesome with me until I get my puppy. Usually people has doughts about online purchasing. Same here I had too. But I will recommend Pawrade to anyone . I'm soo happy about my selection.”
“My husband Dave and I are so impressed with the caring, responsible, knowledgeable and super friendly team at Pawrade. Our new puppy Harry, formerly known as Levi, is everything we had hoped for. He is unbelievably adorable, loving and smart! Our vet said he is healthy, and looks forward to continuing his excellent care going forward. We will absolutely recommend your pet adoption organization to others, and it's very apparent why Pawrade has a triple A rating with the Better Business Bureau. Thank you ALL so very much. We couldn't be happier with our new puppy, Harry! Erin and Dave ”
“Good service Nice people ”
“I would like to thank Pawrade for finding me and my wife our furry son. We couldn't imagine not having Jaxson in our lives from this moment on. Pawrade was very helpful throughout the process. Our adoption took a little longer than expected due to Jaxsons weight, but they were there for us during the whole process, and answered every question we had. I highly recommend them.”
“I'm happy with Lincoln. He's a very sweet dog. I love him already. The only thing is, that breeder must not have been attending to his emotional health or his hygiene, he smelled bad when he got here, I tried to get him bathed professionally, and the groomer said he had to trim him down really low because he was matted. At 18 weeks he doesn't know his name or follow any commands. He is very timid and shy. I mean he is healthy, and well fed but I think he may have not been tended to as best as possible. Paw parade was very professional either way. Very communicative and kept me informed. They perhaps just need to choose their breeders better”
“We are so happy with our puppy and the help to get him here. Thanks for helping us find our new baby!”
“They were pretty responsive. Whenever I had a question on my dog I pretty much got an answer but would have had liked more. The travel folks were awesome. ”
“Thank you so much for Stormy he is awesome! ”
“The customer service at Pawrade is first rate. Let me start with Tony. He actually called me shortly after I registered on the site showing interest in a beagle. It was him calling me and answering my questions that put my mind at ease with ordering a puppy on line. This site is great it has every type of puppy you can think of and they only do business with top quality breeders. I reserved my puppy and I was then contacted by Joselyn who was responsible for securing the transportation of the puppy. She worked expeditiously and got my puppy squared away with a great animal transportation company. Last but not least Kayce. Thank you for being so diligent with the information and even going as far as reaching out to the breeder for me to answer my questions .The team at Pawrade are great. Thank you again for getting me my new puppy. My family and me are very happy. ”
“Overall it was a fine performance. Our pup got here in good shape, but a bit late because of weather and airlines. The staff was very responsive to my questions and demands. This was my first experience with your organization and it was a good experience. The only other thing I would say is that your communication system is cumbersome and to a novice unintelligible. ”
“Whole process was smooth and amazing. We are so happy to have our new family member home!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
