Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“They all were great. Peter was so great. From answering any questions to getting us a updated video of our puppy 🐶 he was right on it. Being unsure of how this would all work and cautious about scams, they were always available which is big. Thank you for helping us get our new little girl. ❤ ”
“I am beyond thankful for Pawrade and staff helping make my family complete with formerly Poof now Miska. I want to personally thank Paul , Lara, Joselyn, and Mary for your exceptional customer service. You all are such a blessing in making the adoption stress free and easy ! I highly recommend Pawrade and staff in finding a purrfect furbaby. Miska is settling in very well in our home and again we are so thankful! If we're to ever add another addition , we will definitely be coming back to Pawrade!!”
“Our new puppy is so sweet! We are so very happy with her and with the service from Pawrade, right from the start I was notified. I never had to wait for a response if I asked a question and when it was time for my puppies transport and arrival I was notified by the breeder every step of the way. I couldn't be happier with the service or my new Havanese puppy!!”
“Great experience with Pawrade. Great communication, great customer service. They walked me through the whole process and made everything smooth for me. I'm really happy with my beautiful puppy. Thank you Pawrade! I'm recommending you to friends and family ”
“Oreo arrived at the airport. We feel in love right away. You all was great with your service. We did change her name to Molly. Thanks for getting us together. The service could not have been any better Thanks again”
“Awesome, awesome, awesome experience!!! Thank you all for the excellent job you guys done in getting my Mia to me. I appreciate all the wonderful people who reassured me, educated me and showed me patience and a genuine sense of caring doing this what I thought would be an anxiety filled transaction. This experience went smoothly.. From day one all the way to finally getting my pup in my arms... Thank you Pawrade and True Grit for making this happen. Definitely referring you to everyone looking for a pet. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“You guys were so easy and truly amazing to work with and Otto aka Nike is such a funny, sweet, loving and playful little guy! It truly was so easy and such a gift to have worked with you guys. THANK YOU! Otto/Nike makes me smile and laugh all day long! ”
“Very responsive, arrive a little late but was in constant contact. I would recommend them to others. Thanks for our puppy.”
“Cute puppy ”
“We found our PERFECT puppy! We absolutely love, love, love him! Process didn't take long, but they require a lot of information. This is a good thing; they're just making sure the pups go to good, loving homes. We couldn't be happier with our new family addition and is most definitely in a good, loving home. ”
“Adore or little Cavapoo! We'd never used an internet site to purchase an animal before and honestly this site goes above and beyond to answer any questions and get your pup in your arms! Their response time (including weekends and evenings) was so impressive - they really do care! Our little Finn is an amazing healthy pup and I would recommend this service to anyone in search of a dog. The local breeder route was too hard to find for us so we'll be using you again in the future! Thank you!!”
“Our Teddy is perfect!! I was skeptical at first, but each department I worked with was great - sales, travel and the breeder!! We are in love and couldn't be happier with our new, little yorkie! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great communication. They made the process very easy.”
“Couldn't be happier with our healthy, beautiful little bulldog. If we ever decide to get him a little brother, we will use Pawrade again. ”
“Thank you so much! Rio is purrfect and I couldn't have asked for a more streamlined, easier process. Thanks to the whole team Devlyn, Lindsey, and Sharon who helped bring my little Fur Baby Home! ”
“After an initial glitch everything went very well and my new puppy is a delight. Thank you”
“I was so skeptical at first, and I'm so glad I went to Trust Pilot and read the reviews. They are attentive and answer every question. I'm so happy with our puppy. ”
“Pawrade was great with communicating with me and answering all questions I had. Transporters Todd and Michael were awesome with text updates, ETA and sending pictures.. thank you for my fur baby!!”
“She is adorable and so good. She has been eating good no problem there, and I love her already. Thank you it was a pleasure working with Beth and Mary. It was the best thing for me bc I love this breed so much.”
“Great service and very careful with who adopts the animals. ”
“So happy with our puppy! Super smooth process. I was kept up to date and received detailed information throughout the process. We are in LOVE with Archie. He is energetic, adorable and loving. Thank you so much!!!”
“We are so in love with our new puppy, he is so well behaved already! Everyone we had communication with from the time we were interested in getting the puppy till we got him home we're fantastic, supportive and quick to help with anything we needed! ”
“We love our puppy and the transaction with Pawrade was smooth and predictable!”
“We drove 9 hours to surprise our two daughters with their new sister India!!!! They have been so in love and just so happy and thankful!!! Thanks so much for adding a new addition to our family!!”
“Pawrades organazation and communication was excellent. However I found it frustrating that in spite of several requests ,I was not able to communicate directly with the breeder..as I had several pertinent questions.”
“I'm so happy with my new puppy Bjorn we've been waiting for him. Thank you to everyone who participated in this process it was easy and smooth. I was very scared when I first started the paperwork but everyone was super friendly and very helpful! Thank you again! ”
“Communication was not great around communication (timing or pickup and during transportation). Puppy was examined less than 13 hours after arrival and came back with a parasite. Puppy was delivered smelling like pee.”
“I was finally able to pick up Chloe yesterday, and the love was immediately real. Such a beautiful, sweet, and charming puppy from the start. It's apparent that she's socialized and confident. The process from beginning to end was perfect. The team at Pawrade made the whole interaction completely seamless. They quickly answered any and all of my questions. I opted to drive to pick up Chloe. The breeder was punctual, professional, and friendly. Having Chloe makes my wiener dog family feel complete ❤ ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
