Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We were a little skeptical of this working out but cannot say enough about how thrilled we are to have taken a chance on Pawrade! Our puppy is everything we could ever ask for and we are so smitten with him 💙 Everyone was so professional and thorough in explaining the process and helping to make the transition as easy as possible for our little guy. Thank you Pawrade!!”
“Pretty smooth process. I think the company could do a little better with communicating at times. Otherwise we are very happy with our new puppy! ”
“We had the best experience. Ledger came to us happy and health. Communication was incredible. We just love our Pup!”
“My experience overall was excellent. I felt each team member was fantastic, prompt, and thorough with their responses. I had some hesitation and insecurities about the process itself just due to the fact that we were bringing home a puppy we have never met and going through a novel process for us - but each interaction I experienced along the way with Pawrade associates helped to ease my concerns and answer all my questions. I cannot thank them enough for a job well done! We are beyond thrilled with our new puppy (who the kids re-named Rosie) and are so in love with her already! She's seriously amazing and the absolute perfect fit for our family! She's so sweet, playful, smart, and gentle. Truly the most perfect pup for us. So thank you for bringing her into our lives! ”
“The overall customer service was good the only issue I had was rescheduling transportation. I wasn't given the location of the breeder so I had to fly our pet home in which I initially thought was local so more money spent. However if I had to do it again I would definitely ask more questions about the location of the dog”
“Great puppy, showed up in a timely manner and all my questions were answered. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“we LOVE Millie, she is great and so were you”
“It was wonderful experience with pawrade right from puppy selection, to paying for puppy and delivery of pup. It was all seamless.”
“Very professional, friendly, kept you informer thru the whole process. Thank you”
“She's doing great!”
“I was super sceptical about ordering a puppy online....... However, my family saw Buddy while scrolling and all agreed that he was the puppy we were looking for. From the days before we reserved him to the days after his first vet visit, Pawrade has been excellent. Always in touch, very helpful, easy to reach someone at anytime for any issue and most importantly, Buddy is amazing. He's our perfect puppy and we couldnt be happier. I never really like to leave reviews unless i am super impressed about something or someone and in this case, i am beyond impressed. Pawrade earned and deserve more then a 5 star review. Would recommend them to anyone. ”
“Getting our new family member Piper is a joy. Pawrade made it easy and the customer service was very caring. Transportation took longer then we expected. I would do flight next time, only an hour of transport as opposed to 3 days traveling.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are delighted with our new puppy. She is healthy and extremely energetic. We were kept up to date on her travels to us, she arrived on time, and both the breeder and the staff of Pawrade were wonderful.”
“The process was not only pleasant but reassuring, from the very first contact to the moment Harly was safely in my arms. All questions were answered and followed up with a written response. Each step of the process was explained in detail and handled professionally. The Breeder is to be commended for the quality of care and love of his puppies. My family and I observed a St. Bernard puppy that was shipped but he was not cared for as well as Harly.. I would highly recommend Pawtrade and associates. Thanks, Tania, Joselyn, Linda and David Whetstone ”
“Thank my puppy is adorable !11”
“Entire process was pretty easy. A lot of communication. Very happy with our sweet addition to the family. Puppy birthday was different than advertised-by 5 weeks-but was not a big deal to us. Looking back I should have had pawrade confirm all details with the puppy breeder to ensure everything was as advertised. I did find it really hard to find a vet to see the dog after 72 hours of getting it-called/emailed over 25 different vet offices as soon as adoption was confirmed-ended up going to a walk in vet. Would do everything again. ”
“Excellent customer service, staff was patient and very thorough. My pick up with my new puppy went very smooth and as they said. I was skeptical at fist but would recommend parade to anyone. ”
“Very nice dog. Only when you sell these dogs they should be putty trained at 9 weeks.”
“Process rather drawn out. But I love my baby. ”
“It's real... I was sceptical to use pawrade, but it seemed to be the only way to get the puppy I wanted, so I took a chance and I received Fenrir my Shiba Inu puppy a week ago. His wellness check was perfect. We love our baby!!!”
“Highly recommend….”
“Terrible experience. Do not purchase a dog through this company. They do not vet out the breeders they work with and you may be lied to regarding what you are purchasing. ”
“I have a very cute puppy from a very good breeder and worked with very polite people at Pawrade. On the down side, the web site glitches and loops at the worst times, you pay before they start adding requirements, and they adhere to legal guidance over bet guidance on puppy health issues. I paid on the 14th, and they only ship on 8th, 18th or 28th and in my case 28th—so 2.5 weeks to get my dog. I just used an external resource. Communication has to go through the web site so it is clunky and slow. I would recommend they also post pictures of the pups parents as there is no reason they can't. If they update their web site, become less draconian on ship dates and the like I might use them again. If not, then I wouldn't. ”
“We absolutely love Hadley (now Bailey) and she was everything we hoped for and mostly healthy. I would recommend the the breeder and last vet check before sending would have noticed the ringworm she had on her front paw. We are treating and bathing twice daily with vet recommendations but it's a hassle we would have rather known about in advance as we do have a child and other dog that we now have to watch for. ”
“I'm so happy with my new puppy. Pawrade provided excellent service and communication throughout the whole process. The only thing I didn't like was their short term health guarantee. It wasn't an issue for my pup because he is very healthy, but Pawrade requires you to get into the vet within 72 hours of arrival, but COVID, all vets are booked out for weeks, so there's no way that this is possible today. Overall I'm very satisfied and I would definitely recommend Pawrade to a friend ”
“Thank you for your hard work to get our puppy to us.”
“I am very happy with the actual transaction of the new puppy and the people that I dealt with directly were great to make this happen. As far as the puppy goes, I'm very sad and not happy with the shape that these dogs are in when recieved. We have 2 dogs from here now and both have been in bad shape. The 2nd dog was awful, so skinny and stunk to high heaven and was just terrified of people. He is so malnourished it makes me very sad that dogs are kept in this condition. ”
“Great job delivering a happy and healthy puppy ”
“This was a seamless process, very impressed with each person i dealt with each was very informative and responsive. Delivery team kept me in the loop on arrival time and professional. Ochoa is very healthy and more beautiful than pictures shown ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
