“Great experience! Everyone was so helpful and friendly. Will definitely tell others.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Great doing business with Pawrade! My Beautiful Puppy was delivered two hours earlier last night. She is a rambunctious Cavapoo who I named Laney! My agent Lois was superb and Furry Trails I highly recommend! Now comes the arduous job of potty training. I have already recommended PAWRADE to a few Friends that may be in the market for a new Pup!”
“The people were lovely, and Mouse is lovely. Thank you!”
“From start to finish, Pawrade was there to answer my questions on the puppy adoption process. The puppy I selected was coming from a breeder halfway across the country, creating a fair bit of anxiety on my part. From the moment I held him for the first time, I knew we were a perfect match. He has such a sweet and calm disposition. “Lawson” has added so much happiness to my life.”
“Excellent communication, easy to reach and delivered on everything promised. Puppy was exactly as described. She is a joy and we are so excited to have her!”
“They made it very easy and they kept in touch. Everyone was kind. Puppy is the absolute best! She has done well from the beginning. Got her vet checkup yesterday and everyone there was intrigued. Can’t say enough good things.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thanks to Everyone for Delivering me the most Perfect little puppy EVER !! Very smooth and exceptionally easy fun transaction 🐾🐕🦺🐾❤️”
“If I was ever going to purchase another puppy it would definitely be parade! What a wonderful journey all the way. Everyone was fantastic and on top of any questions I had. It’s a process we are still handling paper wise! We named our precious little boy Cannoli! He has in 16 hours adapted to his new home and surroundings like a little champ! Much joy brought to our home for us and him! 💕🐾🐶😘❤️ Thanks to everyone and wags on wheels ❤️”
“Everything is moving along loving and smoothe. So Happy with everything from day one. Great connection with everyone. Enjoyable Experience ! Diffently will recommend family and friends when it comes to getting a new fur baby. Thanks So Much.”
“My new puppy is sooooooooooo cute! He seems in very good health and condition. He is definitely what or should I say, who I was hoping for. Everyone was very helpful and worked hard to get him to me. I appreciate the great service and cocern for getting him to me as quickly as possible. Thank you so much! Bev Hammond”
“The process was very easy and professional. My puppy came in great condition. I will definitely recommend pawrade to others”
“What a lovely experience! Our baby was brought to us safely and clean and so well taken care off by Andrew and Garrhett! Thank you for bringing her home safely!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very simple process! Consistent communication from purchase to delivery. So happy I chose Pawrade to find our new fur-baby.”
“The entire process was wonderful! The care that was put into the safety and well-being of Bosco (Kane) was amazing. The delivery service was also excellent. I was able to track them and they fed and bathed Bosco before he was hand delivered to his new, loving home. Excellent experience! Thank you!”
“Boston is home now, he arrived fine and he was very happy to be home. We finally had our pup with us, we are very satisfied with his delivery and want to thank the guys delivering Boston with a High Five!”
“We are so excited and pleased to add Brooke (Chachita) to our family!! She fit right in from day one! We thank you for our new family member!!”
“Our new puppy Hazel came to us and has been amazing. We can’t thank pawrade, and her breeder Grace enough!”
“It’s hard to purchase something you can’t touch or see up close. So you can imagine our hesitancy in purchasing a pup. But Pawrade made the process easy and reassuring. There is someone to talk or chat with every step of the way. What I like most about the process is that they Vet every breeder to be sure it is not a puppy mill.”
“The communication was great. Everything went as directed and we love our new puppy!”
“PAWRADE … by far one of the most responsible companies I’ve ever interacted with! Buying our pet online as opposed to to a local breeder was a difficult choice at first. The change happened immediately while speaking with a concierge person assigned to throughout the process. Every relevant question was answered honestly, an example question was how long has a particular breeder been with PAWRADE, after that, it was answer after answer. Our little one will be with us four weeks on Sunday and is perfect for our family! Our experience is this company is trustworthy.”
“Very easy process with clear and helpful guidance throughout.”
“There was great communication throughout the whole process. We received a very happy, healthy puppy this morning and we are already in love!”
“We are so excited to have Aspen home with us. Pawrade was great! They kept me informed from the day that I bought her. They let me know the day that she was coming and kept in touch with me prior to that day and the day that she came. We would definitely work with this company again. It’s hard not to know if you’re working with a legitimate company or somebody that’s trying to scam you. Hopefully reviews can be away for people to stay away from those kind of companies. Thank you Pawrade for everything!”
“Got a very sweet puppy and pawrade made the process easy. When I had any questions the response was very quick. Overall pleased with the experience.”
“Kainani is super sweet and the folks who transported her were awesome! We are all very happy here.”
“It was a great experience . Until I found out that the breeder had already registered the puppy with a name that they have with the akc .”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


