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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 5 of 337 · newest first
Verified · Oct 1, 2026

“Great experience! Everyone was so helpful and friendly. Will definitely tell others.”

Patricia J. · Bear, DE
Verified · Oct 1, 2026

“Great doing business with Pawrade! My Beautiful Puppy was delivered two hours earlier last night. She is a rambunctious Cavapoo who I named Laney! My agent Lois was superb and Furry Trails I highly recommend! Now comes the arduous job of potty training. I have already recommended PAWRADE to a few Friends that may be in the market for a new Pup!”

Harriet L. · Hollywood, FL
Verified · Sep 30, 2026

“The people were lovely, and Mouse is lovely. Thank you!”

Crysten N. · Chicago, IL
Verified · Sep 29, 2026

“From start to finish, Pawrade was there to answer my questions on the puppy adoption process. The puppy I selected was coming from a breeder halfway across the country, creating a fair bit of anxiety on my part. From the moment I held him for the first time, I knew we were a perfect match. He has such a sweet and calm disposition. “Lawson” has added so much happiness to my life.”

Karen S. · Lewes, DE
Verified · Sep 29, 2026

“Excellent communication, easy to reach and delivered on everything promised. Puppy was exactly as described. She is a joy and we are so excited to have her!”

John P. · Dunlap, TN
Verified · Sep 29, 2026

“They made it very easy and they kept in touch. Everyone was kind. Puppy is the absolute best! She has done well from the beginning. Got her vet checkup yesterday and everyone there was intrigued. Can’t say enough good things.”

Kimberly E. · Mt. Juliet, TN
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 28, 2026

“Thanks to Everyone for Delivering me the most Perfect little puppy EVER !! Very smooth and exceptionally easy fun transaction 🐾🐕‍🦺🐾❤️”

Alice P. · Massapequa, NY
Verified · Sep 27, 2026

“If I was ever going to purchase another puppy it would definitely be parade! What a wonderful journey all the way. Everyone was fantastic and on top of any questions I had. It’s a process we are still handling paper wise! We named our precious little boy Cannoli! He has in 16 hours adapted to his new home and surroundings like a little champ! Much joy brought to our home for us and him! 💕🐾🐶😘❤️ Thanks to everyone and wags on wheels ❤️”

Trudy W. · Yalaha, FL
Verified · Sep 27, 2026

“Everything is moving along loving and smoothe. So Happy with everything from day one. Great connection with everyone. Enjoyable Experience ! Diffently will recommend family and friends when it comes to getting a new fur baby. Thanks So Much.”

Jean M. · Queens, NY
Verified · Sep 27, 2026

“My new puppy is sooooooooooo cute! He seems in very good health and condition. He is definitely what or should I say, who I was hoping for. Everyone was very helpful and worked hard to get him to me. I appreciate the great service and cocern for getting him to me as quickly as possible. Thank you so much! Bev Hammond”

Beverly H. · West Point, VA
Verified · Sep 27, 2026

“The process was very easy and professional. My puppy came in great condition. I will definitely recommend pawrade to others”

Rene G. · Miller Place, NY
Verified · Sep 26, 2026

“What a lovely experience! Our baby was brought to us safely and clean and so well taken care off by Andrew and Garrhett! Thank you for bringing her home safely!”

Yolandi A. · Pretoria, GP
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 26, 2026

“Very simple process! Consistent communication from purchase to delivery. So happy I chose Pawrade to find our new fur-baby.”

Cheryl W. · Scottsdale, AZ
Verified · Sep 26, 2026

“The entire process was wonderful! The care that was put into the safety and well-being of Bosco (Kane) was amazing. The delivery service was also excellent. I was able to track them and they fed and bathed Bosco before he was hand delivered to his new, loving home. Excellent experience! Thank you!”

Tammy S. · Elkins, WV
Verified · Sep 26, 2026

“The transaction was smooth and the puppy is perfect....adorable, sweet and smart. We have named him Indy for his Blue coat and his roots in Indiana. He is sleeping through the night and adjusting quite well.”

Christine S. · Medford, NJ
Verified · Sep 26, 2026

“Boston is home now, he arrived fine and he was very happy to be home. We finally had our pup with us, we are very satisfied with his delivery and want to thank the guys delivering Boston with a High Five!”

Rick M. · El Paso, TX
Verified · Sep 26, 2026

“We are so excited and pleased to add Brooke (Chachita) to our family!! She fit right in from day one! We thank you for our new family member!!”

Dora L. · Grove City, OH
Verified · Sep 26, 2026

“Our new puppy Hazel came to us and has been amazing. We can’t thank pawrade, and her breeder Grace enough!”

Peter G. · Staten Island, NY
Verified · Sep 26, 2026

“It’s hard to purchase something you can’t touch or see up close. So you can imagine our hesitancy in purchasing a pup. But Pawrade made the process easy and reassuring. There is someone to talk or chat with every step of the way. What I like most about the process is that they Vet every breeder to be sure it is not a puppy mill.”

Scott C. · Mesa, AZ
Verified · Sep 25, 2026

“The communication was great. Everything went as directed and we love our new puppy!”

Brian O. · Renton, WA
Verified · Sep 25, 2026

“PAWRADE … by far one of the most responsible companies I’ve ever interacted with! Buying our pet online as opposed to to a local breeder was a difficult choice at first. The change happened immediately while speaking with a concierge person assigned to throughout the process. Every relevant question was answered honestly, an example question was how long has a particular breeder been with PAWRADE, after that, it was answer after answer. Our little one will be with us four weeks on Sunday and is perfect for our family! Our experience is this company is trustworthy.”

Mary M. · Carolina Beach, NC
Verified · Sep 25, 2026

“Very easy process with clear and helpful guidance throughout.”

Victor R. · Wilmette, IL
Verified · Sep 25, 2026

“i love here so much”

Dustin J. · Louisville, KY
Verified · Sep 25, 2026

“There was great communication throughout the whole process. We received a very happy, healthy puppy this morning and we are already in love!”

Laina O. · Humble, TX
Verified · Sep 24, 2026

“We are so excited to have Aspen home with us. Pawrade was great! They kept me informed from the day that I bought her. They let me know the day that she was coming and kept in touch with me prior to that day and the day that she came. We would definitely work with this company again. It’s hard not to know if you’re working with a legitimate company or somebody that’s trying to scam you. Hopefully reviews can be away for people to stay away from those kind of companies. Thank you Pawrade for everything!”

Lisa T. · Evans, GA
Verified · Sep 23, 2026

“Got a very sweet puppy and pawrade made the process easy. When I had any questions the response was very quick. Overall pleased with the experience.”

Larissa J. · Cedar Rapids, IA
Verified · Sep 23, 2026

“Perfect exchange!”

Timothy R. · Clarksville, TN
Verified · Sep 23, 2026

“Kainani is super sweet and the folks who transported her were awesome! We are all very happy here.”

Amy M. · Cave Creek, AZ
Verified · Sep 23, 2026

“It was a great experience . Until I found out that the breeder had already registered the puppy with a name that they have with the akc .”

Constance V. · Chandler, AZ
Verified · Sep 23, 2026

“Our experience with Pawrade was exceptional. They were communicative, provided great service, and vetted the health of our new fur baby prior to pick up. It was a great experience and I would use them again.”

Andrea W. · Heath, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.