Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We got the cutest puppy from a really great breeder. She was completely professional and we could tell she takes her business very seriously! Waffles (Buddy) is such a good boy, we can tell he came from a loving home!!”
“Awesome experience! We welcomed home our new family member after a thorough, easy, convenient experience. I appreciated the amazing customer service, too. When we had questions, the concierge was quick to respond. The portal for all communications was also convenient and made me feel informed every step of the way. We opted to pick up our puppy from the breeder, and that was a great experience, too. Would definitely use Pawrade again! ”
“You showed great concern for the well being of Hank and made the transition as easy as possible. Thank you Michael”
“I was very skeptical after first trying to buy a dog online but happy I put my hesitance aside and trusted Pawrade. They communicate during the entire process and are very helpful. It was a smooth pickup and pre and post process. Thank you so much! ”
“We are thrilled to have her join our family! She is beautiful and arrived right on time. Thank you Pawrade!!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“This review is a little late (3 months to be exact) but we got our Leo (then Nate) when he was three months old and he quickly became the king of the family. So much so that he's dethroned the cat and thinks everything is his, including the cat. We have watched our little bubs go from a 20 pound baby to a now 60 pound big boy with so much more growing to go. He is silly, crazy, energetic, loving and insane and we couldn't have done it without Pawrade. Everyone that helped us throughout the process, the endless questions, the uncertainty, the frustration, and ultimately the happy tears when we received our boy never once made us feel like our questions were ever stupid or unreasonable. I thank all the women involved in our journey and wish them all the best. Thank you from Jessica and Leo (aka Nate)”
“This was a great experience. They kept me updated until the puppy was in the way and then provided a live GPS link so we could see where the puppy was at all times. Tje driver that delivered (Stephen) her was very friendly and courteous. He explained everything and took a picture of is with the pup. I would recommend Pawrade if you're looking for a puppy that is well cared for. ”
“From start to finish the experience has been FLAWLESS. Jennifer and Kayce were so helpful and informative. They answered any questions that I had quickly and kept the lines of communication open. I received my pup and he was absolutely PERFECT!! 100% Healthy and Happy!! I could not have asked for a better experience. ”
“My new puppy, Kliff (renamed Aioli) is absolutely perfect. Great service, they got my puppy to me fast, and made sure I was updated every step of the way. He's shy, sweet, and everything I wanted and more. I can't believe I've gone all my life without his snuggles, he's what I've been missing and I'm happy you guys helped facilitate our match! Thank you.”
“Pawrade was really good about some things and not so good with others, but at least they're not trying to scam you like 99% of everyone else out there so that's 4 stars for me. They were great about getting a video call with the dog and offering multiple means of transportation and answering most questions. Sometimes though they were slow or unresponsive to message. And they duped us with the ground transportation option making it sound like it was affordable and direct to us but as soon as we paid for it they said it could take up to 7 days of travel time because it's a van full of puppies, AND this van only takes off 3x a month on specific days. In all we waited about 12 days after payment. We would have gone for the flight if we knew that was the case.”
“WONDERFUL EXPERIENCE~!The driver went through horrible storms and called us to let us know that he would be late but was coming,he got to our home at 3am..now that is going the extra mile..AS for our wonderful puppy we love him..he is so beautiful and loving!THANKS I WOULD HIGHLY RECOMEND THIS COMPANY..”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great service from all parties to help ensure the safe and timely arrival of our newest family member. Even cuter than the pictures!! Thank you!”
“Great process!! Thank you. ”
“Maggie aka Zoey is perfect. She is how I expected her to be when I saw her. It was great to work with Pawrade. My only reason for not giving 5 stars, is when i was waiting for a delivery time it took them until the next day to get back to me. Every other communication before that was immediate. Also, with COVID trying to get Maggie into see a vet with in 72 hrs. is impossible. I did make an appointment for 5 days after I received her, so hoping they will agree to extending the guarantee. ”
“Thanks so much for all your help! Buddy is doing great! He arrived on time yesterday and the carriers were fantastic! Buddy is exactly as you described him. I'm telling all my friends to look no further for a puppy. They need to go to Parade and will never be disappointed. Again, thanks so much for holding my hand through this process. You're the best people I have dealt with in a long time!!!! Pictures to follow when I can get Buddy to sit still long enough to take them.”
“Awesome experience, great communication, excellent service. I love my new pet!!!”
“Great to work with! Awesome people and delivery! Puppies everything is hoped for”
“I love my puppy. He's so sweet and loves to play.”
“Love my puppy, but you where adamant about getting Jessie to a vet within 72 hours which I did this morning and when I purchased Jessi , she was supposed to be born on June 14 2021. The AKC records match up. But the vaccine records were that of a Daisy, birth date 6/21/2021. So I would really appreciate If you would straighten this out. The breeder is Katherine and the veterinarian is Janet Bailey. I understand mistakes, please correct the date of Jessi's BD and can I please get a vaccine record in her name. ”
“Our new puppy is adorable and everything they said he was! Communication with pawparade reps was not the best depending on the representative. I tried to reach out 2 of them with no return message or reply but my initial contact was great!”
“Great start (Devlyn was wonderful) to the experience and solid completion (in receiving our 2 pups) - it would be a 5 star review had the middle portion were more protective in communication about pup status/recent pics etc as we needed to wait 3 weeks from acquisition to receipt of our pups. The process is designed very well. Execution does have a reliance between Pawrade depending on the Breeder. The Breeder seemed to be to busy to keep us apprised and to carry the ball of communication. This is where we had to request Pawrade ensure we received better and more frequent updates - better proactive customer service with us the purchasers during this phase of the process. We just adore our 2 new "sister Sheepadoodles" fur babies and you can tell they were raised well by the breeder. - ”
“Wonderful experience throughout the entire process. Our newest family member showed up and felt right at home. Gabriel helped so much with finding a breed that would fit right in with us, and everything was spot on. Everything went so smoothly, and our pup showed up from his travels happy as a clam. We truly appreciate the user experience with pawrade.”
“Our puppy arrived safe and sound, is healthy and doing great !!!”
“After much hesitation, I decided to trust in other reviews and happy I did. Truthfully, I thought it to be a risky and expensive way to add a permanent beloved family member. However, I couldn't be more pleased with the ultimate process and my adorable puppy. It was love at first sight for all of us. THANK YOU!!!”
“Slow communication at the beginning, but finished strong. Cooper is more than so expected. I would recommend honoring requests by serious, potential buyers to see the puppy live prior to purchase (I.e. FaceTime, video). When sellers do not want to do to this prior to payment, it seems very sketchy to those already hesitant to use an online service. I know breeders are busy, but that does not negate the seller's obligation to provide good customer service. Any online search regarding pet scams states to never purchase a puppy prior to seeing it in person. If the buyer cannot visit locally, they should be afforded the opportunity to see the puppy via tech. Disclaimer: this review is 3 days after Cooper's arrival. So far so good!”
“Our puppy Puggle known as Anne now named Chloe came to us in perfect health. She looked just as cute or better than the images. Pawrade truly eased my worry's and stayed I touch all the way through the process. Thank you for helping us find out new baby.”
“Thank you all so much for a stress-free and seamless experience from day 1 until delivery. We had all our questions answered and were in touch with our driver along the way. I would not hesitate to recommend PawRade to all my friends looking to add a four-legged friend to their families.”
“Our puppy is just adorable ! She is healthy and doing great !”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
