Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade made adopting a puppy so easy and calm. Jennifer walked me through all my anxiety and answered all my questions. Puppy transport was easy too! TJ showed up on time and was great with Yeti (formerly CH Louis). I highly recommend using Pawrade! ”
“Always kept us up today and an amazing service ”
“Our experience using Pawrade was pleasant and seamless. We felt engaged by the staff and walked through the process with care. We opted for the Airpanion delivery too, and our Nanny was super sweet. Our pup arrived happy, albeit tired, and ready to take on life w/o a care in the world once we got her home.”
“I wrestled with either I should or not writ this, but I must let others know, we wanted a golden retriever to make company for our other golden retriever. After days of back and forth, we finally received our puppy, after a few days, I have realized that this is absolutely not the puppy in the pictures on pawrade. After taking puppy to the vet for a check up, vet who has 2 golden retrievers, tells me she isn't sure our new puppy is a golden retriever... Frankly neither am I, I'm of the suspicion he us some kind of lab mix, the disposition of this way much older puppy than what the post said has led us all here to believe we not only got a different dog, but not even a golden retriever, we will love him regardless, our other golden is a spark and nothing but pure smarts, this new puppy is total opposite, after this I cannot recommend pawrade to anyone. Matter of fact I'd never want to hear from them ever again, all my friends and family will hear from me. ”
“My pawade experience was good the dog was exactly as described and in good health. He did test positive for gardia but my vet said this is common with pups. I chose to have him driven to me and he arrived 2 days early which was good . he was in shock from the travel but he's good now. I would not hesitate to purchase another dog this way. I could have waited 6 months to a year to get a golden pup but pawade had dogs available and at a reasonable price very quickly! ”
“Great people working for you. I've only had her for 16 hours. It's hard to say anything about the puppies health but she seems awesome, very playful and really pad trained. I've had quite a few puppies in the past and to have a pup that is pad trained at 11 weeks that means to me this dog lived with people who cared and knew what they were doing. The transport people obviously loved dogs. They were completely professional I would absolutely use them again. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Excellent service ! Got my Belgian malinois when they said I would get her which was on my birthday! good communication through them as well. Would recommend, the dog carrier took great care of her and where very nice . Thank you pawrade for matching us with lovable dog go . ”
“Wow! My experience was flawless the entire process from beginning to end. Especially with the travel department Renee was just awesome so attentive to my questions I truly haven't had this level of customer service in along time. Thank you Renee!! Then there's the delivery oh my she keep in constant contact with pictures text and phone calls flawless. Christina was the nicest, polite young woman just a joy and so attentive to my new puppy. Thank you Christina. I really just can't say enough about Pawparade professional from beginning to end!”
“Adopting my basset hound (Finn/Radar) was a good experience. As someone who is highly protective of my pups, I appreciate the verification processes that they go through before releasing/adopting out a pup. They provided lots of good information. Radar arrived via ground transport right on time less than a week after I initiated the adoption, and came with his health certificate, pedigree and vaccination record. After taking him to my vet to get checked, he has a clean bill of health. He was jumping around and happy as can be the minute he came home to me. Highly recommend!”
“Great team of people. They really do care and want the best for their puppies and the families looking! Excellent on every aspect. Thanks!!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Cash is a very happy and curious little guy”
“Everything went smoothly. So far, so good, we are happy with Tatum and she seems to enjoy our home. Thank you, indeed. :):)”
“Pawrade was very helpful and responsive in answering all my questions when I purchased a Corgi puppy August 5, 2021. I worked with two of their specialists---one to help me with the purchase and one to help me pick-up the puppy. Great help and very informative. Highly recommend using Pawrade for finding your next puppy!”
“I purchased a golden doodle for a veteran. I will say for the most part I thought Pawrade was a good company. Here is where the problem started. You spend 699.00 to have the puppy transported with their company. I get a group text at 4:57 am that there was a problem with a puppy and there is a three hour delay. I texted for 13 hours after that with no response. They finally called me and I was a little pissed by this point. I called pawrade 5 times and just got voicemail. At this point , I thought I might have been scammed. I got upset with their delivery company and they threatened not to deliver my dog. Even though they were a hour and half away. Some how I got a call from a manager at Pawrade and she was really nice and understood why I was upset. She just wanted to make sure I got my puppy. When the puppy finally got to me, he smelled like he was laying in pee for four days. I would think twice about using their transport company. ”
“Everything was just fine, it was a simple experience. Very trustworthy and Professional. Thank You Roman ”
“Great staff. Great communication between everyone involved. They try to do things as quickly as possible. Requirements though given for the new owners are not able to be done because of covid so an alternative solution should be made. Like the 72 hr check after receiving puppy. Not possible cause of covis so, adjustments should be made to the current world situation. ”
“All were very helpful and made the decision an easy one. Puppy is perfect and the carrier was fantastic!”
“I am so pleased that I went with pawrade I met the most loving and caring people. Each and everyone answered my many questions. They not only protected Mandi my new puppy and made sure I was the right one for her. Everyone wanted make sure she was going to the right home. I had the most wonderful experience with everyone I spoke to I even spoke to my puppy's breeders with with kaycee one of my many helpers. Choosing my puppy was one of my greatest joys. Mandi my puppy had the greatest transport team they kept in touch with me the whole trip. Well fed kept very and made me feel more secure that the transport team was of the best . Pawrade uses this company for there transport. I think that pawrade is one of the I would give them 10 stars. Thank you thank you I am so very happy I found you.!!!!!!!!!”
“This was the best outcome! I've tried for a year to get a puppy like Dolly and was unsuccessful until my co-worker pointed me to Pawrade and all the wonderful people here. They helped me along the entire way. I definitely recommend Pawrade. ”
“Our experience from the beginning of this process was great. We had constant communication with our client rep Shannon. She was so thorough and answered all our questions. We purchased the pet travel as we were unable to pick up our baby girl ourselves. They were fantastic and very kind. I would highly recommend anyone who is looking to purchase a dog from Pawrade. They are a legit company and we had no issues at all. Thank you so much for providing the best service to your clients. We are over the moon excited about our new furbaby. She's just precious. We purchased a female Cavachon. She's a little cutie. Our kids just adore her!!”
“We found a great dog and the process was excellent. ”
“TJ, our puppy concierge was very friendly, knowledgeable and assured us that Clue would be in our arms soon. We were hesitant at first to try an online purchase for a puppy but TJ made it so easy to understand and not to worry. Thanks for everything TJ!”
“Thank you so much! I had been scammed by someone who was supposed to be a breeder, so I turned to them to find my new family member, and she's perfect! It was less than a week from the time I found my puppy to her being in my arms, hand delivered from Florida to Montana via pet nanny! She's everything I hoped she would be and is a perfect addition to our family! If I'm ever in the market for a furry friend, I'll definitely trust Pawrade to find them!”
“The exchange went well. The puppy is beyond adorable and I am happy with the entire process. Thank you!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
