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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 308 of 337 · newest first
Verified · Aug 22, 2021

“Thank you for helping us find a Beautiful American Eskimo puppy She is doing so great !!!!!!!”

Ali L. · Rhinebeck, NY
Verified · Aug 21, 2021

“I had an ok time getting him. Nobody really explained the process to me and when I reached out to Morgan there was never s call back before transporting Shadow. The only person that made me feel at ease was Joey. He tried to answer all my questions every time I called him. Thanks to Joey I relaxed and new I was really getting a puppy not a scam. ”

Christy H. · Pahrump, NV
Verified · Aug 21, 2021

“Pawrade made our first puppy purchase simply amazing. No challenges, no issues, totally memorable. Thank you for answering all of our questions and making our delivery of our Yorkipoo painless, ceremonial, and so special!”

Chris H. · Hayward, CA
Verified · Aug 21, 2021

“Great I love it”

Felix H. · Rancho Cucamonga, CA
Verified · Aug 21, 2021

“I decided to look for a puppy when our long time family dog passed away. I stumbled upon Pawrade and read through all the reviews and decided to find my family's new fur-ever fur baby from here. I was skeptical at first because I have never adopted a dog online and I didn't want to get scammed, but Pawrade is the real deal. I am so glad that I went with Pawrade! The whole process from beginning to end was seamless. Customer Service was very communicative and answered all my questions. Pet Transport was also phenomenal and updated me the whole time. The whole process happened sooner than what I thought! Now our fur baby is home and we couldn't be more happy! Thank you, Pawrade! You guys, are awesome! ”

Cheryl O. · Queens, NY
Verified · Aug 21, 2021

“The entire process was amazing. The breeder and her crew were wonderful !!!”

Susan V. · Boca Raton, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 21, 2021

“We love Rex. He's healthy and pure puppy. The delivery was a little stressful, since we didn't know exactly when he was coming, but it all worked out. Thanks for bringing us our new puppy. ”

Ann Hall · Louisville, KY
Verified · Aug 21, 2021

“Wonderful!!!! Thankyou so much”

Linda B. · Panama City, FL
Verified · Aug 21, 2021

“Amazing experience from start to finish! Their communication was incredibly fast and accurate throughout the entire process! ”

Abby P. · Johnstown, CO
Verified · Aug 20, 2021

“Thank you so much for your help. I changed her named to Charlotte and we are absolutely having a ball with her as part of our family. I definitely will think of you again when my friends are looking for a puppy or we look for another. ”

Pamela E. · Allendale, MI
Verified · Aug 20, 2021

“Taco is wonderful and everything as I expected. He is healthy, loving pup who will now become part of our family. As far as the delivery, I was not expecting an arrival at 3:30am on a Sunday morning. You should warn your customers that your transportation is on a set schedule, and delivery arrival can occur at anytime of the day or night. The other negative I have is that the vaccination record was not included my PetPay account. I finally received a hard to read screenshot after repeated attempts. ”

Vince T. · San Jose CA
Verified · Aug 20, 2021

“They were wonderful and very caring with my puppy. They kept giving me time check ins so I know about when they would arrive. I'm very happy with them”

Loretta R. · Fairchance, PA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 19, 2021

“The transaction went seamlessly well. I was very impressed with the communication exchange from beginning to end. Everyone was very professional and there was no delay in the delivery of my new companion. ”

Corey M. · Huntsville, AL
Verified · Aug 19, 2021

“Every one was so nice and helpful. Would Highly recommend your service to anyone”

Lisa P. · Houston, TX
Verified · Aug 19, 2021

“We are so in love with Tebow. Pawrade was such a joy to work with. Great at communication and details. It was honestly a seamless transaction. Highly recommend ”

Lisa P. · Haines City, FL
Verified · Aug 19, 2021

“My puppy is precious, everything promised! Friendly staff and loving nanny brought my furr baby to my door. The detailed instructions about the care of my puppy after travel was helpful. Don' hesitant this company is the real deal! ”

Cynthia G. · Jacksonville, FL
Verified · Aug 18, 2021

“I had spoke with Jade, Devlyn and Shannon. That were all great and I would definitely use Pawrade again. Thank you for getting us Reece he is a loveable little puppy”

Mary W. · West Wareham, MA
Verified · Aug 18, 2021

“Excellent will use again in the future ”

Jennifer B. · San Diego, CA
Verified · Aug 16, 2021

“Ran into flight issues for weeks with the first puppy that was purchased. And then the puppy ran away, so I never ended up getting the puppy. So a second puppy was purchased. Fell in love completely. But she looks completely different from the pictures listed only 6 weeks before. Thinner, missing fur spots (not shown in pictures). Was told I would get this puppy on a certain day, then got pushed 24hrs. Then another 24hrs on top of that without me knowing. When dropped off she was handed to me in a paper towel that was covered in pee. ”

Jasmine R. · Augusta, ME
Verified · Aug 16, 2021

“The process was smooth and easy. We got walked through each step of the process and everyone had great communication. We adore our new pup! ”

Jamie J. · Denton, TX
Verified · Aug 16, 2021

“Our puppy arrived last Friday, She is the darling of the house for sure. It appears everything is good we are happy!”

Charles K. · Surprise, AZ
Verified · Aug 16, 2021

“I love my little guy he's so well behaved. I was really nervous about buying a puppy online and trusting that this wasn't a scam but pawrade made it really easy. They walked me to the process and were there every step of the way with answers to all my questions and concerns ”

Tony W. · Detroit, MI
Verified · Aug 16, 2021

“Cosmo is perfect. Soo perfect! Communication was clear throughout and my fur son came to us safe and healthy. Pawrade and travel team were great, communicative and responsive. Would adopt from Pawrade again!”

Daneke B. · North Attleboro, MA
Verified · Aug 16, 2021

“Such a easy process, love the setup on the website. Would definitely recommend to others. We love Blake, breeders did excellent job taking care of puppy”

Chandra P. · St Louis, MO
Verified · Aug 15, 2021

“We love our little girl Raya! She is our strong and bold German Shepherd puppy and we cannot be happier having her in our lives! She is so perfect!”

Sadie O. · San Antonio, TX
Verified · Aug 15, 2021

“Thank you! Everything about Daisy (Sunny's new name) is sweet and she's doing very well.”

Minuta B. · Livermore, CA
Verified · Aug 15, 2021

“This was the most seamless enjoyable assuring experience I have ever had. From the first phone call through all of the logistics of picking up our new puppy this organization has been wonderful and sharing of information tips and going above and beyond. We now have our little one at home and she's absolutely wonderful. I would recommend Pawrade to any one who is looking for a new furever baby.”

Connie B. · Mableton, GA
Verified · Aug 15, 2021

“What a wonderful organization. VERY professional and thorough! We are very happy with our new baby! Pawrade made everything so easy for us. They are above and beyond! Thank you again so much ! ”

Priscilla & Phu L. · Manassas, VA
Verified · Aug 15, 2021

“Once I made the decision to buy a puppy from here, they set me yup with a Customer Service Coordinator & a Transportation Coordinator. I was getting details up until I made that final payment which was 4 weeks before I was getting the puppy then responses from this so-called team were few & far between. My puppy was being transported & I had no information on the company or itinerary until the actual company reached out to me to tell me they had the puppy. I don't think a final payment should be made until the puppy arrives & is safely with you. This company boasts that they're good but they're not. I'm a Client who paid almost $4K with transport, they should at least have the decency the send me updated photos & provide me with details when I request them. I hope this puppy lasts me a very long time but if I ever have to buy another one, it won't be from this company. ”

Response from PawradeRose, we are delighted to hear Blacky arrived happy & healthy as that is our primary concern. I looked over your profile and your final payment was made on 7/27/2021. On that same date your travel concierge let you know Blacky would be picked up for transport on 8/10. We followed up again on 8/9 to let you know pickup was still scheduled for the following day and once your puppy was picked up the transporter would be in contact. Blacky was then delivered to you on 8/13. We apologize if you felt the communication was lacking but it does look like we communicated the dates well in advance and again right before your transporter picked up your puppy.
Rose C. · Toms River, NJ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.