“Thank you for helping us find a Beautiful American Eskimo puppy She is doing so great !!!!!!!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I had an ok time getting him. Nobody really explained the process to me and when I reached out to Morgan there was never s call back before transporting Shadow. The only person that made me feel at ease was Joey. He tried to answer all my questions every time I called him. Thanks to Joey I relaxed and new I was really getting a puppy not a scam. ”
“Pawrade made our first puppy purchase simply amazing. No challenges, no issues, totally memorable. Thank you for answering all of our questions and making our delivery of our Yorkipoo painless, ceremonial, and so special!”
“I decided to look for a puppy when our long time family dog passed away. I stumbled upon Pawrade and read through all the reviews and decided to find my family's new fur-ever fur baby from here. I was skeptical at first because I have never adopted a dog online and I didn't want to get scammed, but Pawrade is the real deal. I am so glad that I went with Pawrade! The whole process from beginning to end was seamless. Customer Service was very communicative and answered all my questions. Pet Transport was also phenomenal and updated me the whole time. The whole process happened sooner than what I thought! Now our fur baby is home and we couldn't be more happy! Thank you, Pawrade! You guys, are awesome! ”
“The entire process was amazing. The breeder and her crew were wonderful !!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We love Rex. He's healthy and pure puppy. The delivery was a little stressful, since we didn't know exactly when he was coming, but it all worked out. Thanks for bringing us our new puppy. ”
“Amazing experience from start to finish! Their communication was incredibly fast and accurate throughout the entire process! ”
“Thank you so much for your help. I changed her named to Charlotte and we are absolutely having a ball with her as part of our family. I definitely will think of you again when my friends are looking for a puppy or we look for another. ”
“Taco is wonderful and everything as I expected. He is healthy, loving pup who will now become part of our family. As far as the delivery, I was not expecting an arrival at 3:30am on a Sunday morning. You should warn your customers that your transportation is on a set schedule, and delivery arrival can occur at anytime of the day or night. The other negative I have is that the vaccination record was not included my PetPay account. I finally received a hard to read screenshot after repeated attempts. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Every one was so nice and helpful. Would Highly recommend your service to anyone”
“We are so in love with Tebow. Pawrade was such a joy to work with. Great at communication and details. It was honestly a seamless transaction. Highly recommend ”
“My puppy is precious, everything promised! Friendly staff and loving nanny brought my furr baby to my door. The detailed instructions about the care of my puppy after travel was helpful. Don' hesitant this company is the real deal! ”
“Excellent will use again in the future ”
“Ran into flight issues for weeks with the first puppy that was purchased. And then the puppy ran away, so I never ended up getting the puppy. So a second puppy was purchased. Fell in love completely. But she looks completely different from the pictures listed only 6 weeks before. Thinner, missing fur spots (not shown in pictures). Was told I would get this puppy on a certain day, then got pushed 24hrs. Then another 24hrs on top of that without me knowing. When dropped off she was handed to me in a paper towel that was covered in pee. ”
“The process was smooth and easy. We got walked through each step of the process and everyone had great communication. We adore our new pup! ”
“Everything it's perfec thanks ”
“I love my little guy he's so well behaved. I was really nervous about buying a puppy online and trusting that this wasn't a scam but pawrade made it really easy. They walked me to the process and were there every step of the way with answers to all my questions and concerns ”
“Cosmo is perfect. Soo perfect! Communication was clear throughout and my fur son came to us safe and healthy. Pawrade and travel team were great, communicative and responsive. Would adopt from Pawrade again!”
“Such a easy process, love the setup on the website. Would definitely recommend to others. We love Blake, breeders did excellent job taking care of puppy”
“We love our little girl Raya! She is our strong and bold German Shepherd puppy and we cannot be happier having her in our lives! She is so perfect!”
“Thank you! Everything about Daisy (Sunny's new name) is sweet and she's doing very well.”
“This was the most seamless enjoyable assuring experience I have ever had. From the first phone call through all of the logistics of picking up our new puppy this organization has been wonderful and sharing of information tips and going above and beyond. We now have our little one at home and she's absolutely wonderful. I would recommend Pawrade to any one who is looking for a new furever baby.”
“What a wonderful organization. VERY professional and thorough! We are very happy with our new baby! Pawrade made everything so easy for us. They are above and beyond! Thank you again so much ! ”
“Once I made the decision to buy a puppy from here, they set me yup with a Customer Service Coordinator & a Transportation Coordinator. I was getting details up until I made that final payment which was 4 weeks before I was getting the puppy then responses from this so-called team were few & far between. My puppy was being transported & I had no information on the company or itinerary until the actual company reached out to me to tell me they had the puppy. I don't think a final payment should be made until the puppy arrives & is safely with you. This company boasts that they're good but they're not. I'm a Client who paid almost $4K with transport, they should at least have the decency the send me updated photos & provide me with details when I request them. I hope this puppy lasts me a very long time but if I ever have to buy another one, it won't be from this company. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


