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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 306 of 337 · newest first
Verified · Sep 1, 2021
Tippy · Malti Poo - Maltipoo

“A bit disappointed. Tippy doesn't look like a Maltipoo, which is what I thought I was getting. I wonder if she is mixed with something else. Anyway, she is a sweet puppy and the transaction went smoothly. ”

Response from PawradeMarilyn, we reviewed your delivery picture, the pictures of your puppy from her profile and we have spoken with your breeder. You did receive the correct puppy. Please keep in mind that Tippy was only 4.1 pounds at her vet appointment before she came home to you. She might have looked bigger in her profile pictures however she is still a small little thing and likely smaller than you were expecting. We are delighted to know Tippy is happy & healthy!
Marilyn B. · Thousand Oaks, Ca
Verified · Sep 1, 2021
Kassie · Puggle

“Finally received my puppy-love the dog very much and was really excited to get her. I will say the process of actually getting her was quite lengthy, my biggest complaint was lack of communication. I had to constantly follow up to obtain a status of what and where my dog was. Sometime would not hear back for several days. Dont know if I would recommend you to my friends other than I really love the puppy. So we will see”

Donna F. · Yorba Linda, CA
Verified · Sep 1, 2021
Raina · Miniature Australian Shepherd

“Super helpfully, super responsive people made the purchase of our adorable pup so easy and as stress free as possible. Highly recommend, which says a lot considering I took time from loving on our new pup to write this review! ”

Evan G. · New York, NY
Verified · Sep 1, 2021
Jett · Bernedoodle, Mini

“We were nervous about puppy scams and buying a puppy via the internet. Our experience was great. Well informed articulate people answered my phone calls. There was great communication throughout the process. We really appreciated the concierge service. They organized everything and made everything come together. Well done!”

Paige C. · San Diego, CA
Verified · Sep 1, 2021
Tyson · Pug

“Highly recommend this company. Their staff are wonderful and the process is flawless. ”

Rosemarie S. · Carbondale, CO
Verified · Sep 1, 2021
Petunia · Bichon Frise

“We love our girl so much! Pawrade was amazing from having people to answer all of our questions and working to get us videos of her from the breeder and their timely delivery through the ground transport service. (She arrived a day earlier than we anticipated). Our girl arrived healthy and happy and that's all we could ask for. I was so glad to find a company that had a guarantee against puppy mills. We love our Ellie (aka Petunia). ”

Mandi E. · Sandusky, OH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Aug 31, 2021
Ace · Beagle

“Very helpful. Everything as stated. Very happy with my beagle.”

Beth R. · Gresham, Oregon
Verified · Aug 31, 2021
Adele · Beagle

“Pawrade was great. My new puppy Adele is doing great and the breeder that delivered Adele to me was so helpful. ”

Willis W. · Atlanta, GA
Verified · Aug 31, 2021
Beau · Shichon

“Everyone I spoke with who was associated with Pawrade-- from Morgan to Tony to the drivers who delivered our precious pup-- went above and beyond to address our needs and serve us very well. Remarkable customer service and experience.”

Jesse G. · Malverne, NY
Verified · Aug 31, 2021
Tommy · Cavapoo

“Lori, breeder was phenomenal. We are over the moon in love with our little Oliver and would HIGHLY recommend her to everyone. ”

Kelly B. · St Helena, CA
Verified · Aug 31, 2021
Chi · French Bulldog

“TJ was very helpful, but the charges Were too much”

Response from PawradeFran, we are sorry you feel this way. All the charges were clearly outlined before you decided to purchase Chi. You made the decision to purchase your puppy after being made fully aware of the cost. We are delighted to know Chi is happy & healthy!
Fran B. · Huntington, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Aug 31, 2021
Chanel · Cavachon

“The nanny kept us informed as to when they would arrive. Very nice to deal with. Chloe is a very spunky puppy. Very loving with a cute personality. We are in love. ”

Barbara H. · York Beach, ME
Verified · Aug 30, 2021
Smokey · French Bulldog

“I would like to say thank you for our new baby. Working w/ Pawrade was easy and fast. I am going to recommend this service to friends and family. Thank you ”

Margaret F. · Charlotte, NC
Verified · Aug 30, 2021
Memphis Blue · French Bulldog

“Absolutely happy! The process was extremely easy and everyone was amazing!!!”

PJ T. · Manchester, NH
Verified · Aug 30, 2021
Frankie · Golden Retriever

“Frankie is awesome and is in good health. My only feedback point would be better management of expectations to prospective buyers. The sales department implied that Frankie's travel time would be about 10 hrs given the distance from Arkansas to Chicago post vet visit when reality it took two weeks for Frankie to arrive. Also Frankie was with Puppy transport for a week (pcked up on the 22nd, arrived on the 28th). The online system was not updated to share the transport route or any other delays. Again great dog, surpassed my expectations but the waiting and unknowns could have been avoided had my expectations been managed upfront.”

Lisa W. · Chicago, IL
Verified · Aug 30, 2021
Milk Coffee · Goldendoodle

“Thank you so much shes the sweetest girl ever!!”

Paige M. · Charlestown, MA
Verified · Aug 30, 2021
Whitney · West Highland White Terrier - Westie

“Communication at times was slow responding. It made me nervous as I had a prior Fraud experience. I also had several helping so got a little confusing. I was expecting a flight transportation but informed 48 hours that weather to hot and therefor would be Sending ground. When being transporting ground Steve and Emily were great. I will use them again. I got my precious Westie in great shape and blessed to have her last night. FYI! The transport has till 5:00 pm ON scheduled pickup day notify you with the GPS. Be patient. They will notify you when your animal is safe and settled in. All in all the experience was great. Devlyn, Morgan, Kacey, Shannon and anyone I have forgotten. THANK YOU. This is a great and wonderful way to get your new family member. It is legitimate site. Professional, polite try to always assure you as much as they can with updates. Good luck to all in search for their new puppy. Thanks again, Shawnia”

Shawnia P. · Lovington, NM
Verified · Aug 30, 2021
Tulip · Cavachon

“Everything was very organized and informative, my new baby came safely with a lovely transport person who also was well versed in taking care of the puppy explaining everything. The breeder was wonderful keeping me informed every step of the way. I would highly recommend pawrade to anyone who is looking to buy a puppy safely.”

Sandra H. · Burlington, MA
Verified · Aug 30, 2021
Carty · Pomeranian

“Very pleased with the delivery of our little fur baby. Aside from having kennel cough, he seems to be in great shape. Glad he had a nanny to care for him during the travel. Thank you! ”

Maria F. · Northborough, MA
Verified · Aug 29, 2021
Cal · Cavapoo

“So happy to have our new puppy! Pawrade was with us every step of the way preparing us for his arrival. Thank you so much for our sweet boy.”

Kim D. · Shoreline, WA
Verified · Aug 29, 2021
Lady · Bichon Frise

“I had an overall good experience, although I feel as though the communication can be a bit better. Sometimes I wouldn't get a response back. But other than that everything is fine. My puppy is very happy and playful she loves cuddles even though she did arrive having a pretty bad ear infection.”

Kenisha C. · Los Angeles, CA
Verified · Aug 29, 2021
Cookie · Cavachon

“A+ from start to finish, getting our new puppy!!! Great service… Thank You!!!!”

Kristine G. · Kansas City, MO
Verified · Aug 29, 2021
Lola · Pug

“Pawrade did a fantastic job in helping us locate our puppy. They are extremely thorough in how they handled everything. Our puppy is in excellent health and absolutely adorable. I highly recommend their services.”

Sandra M. · Mundelein, IL
Verified · Aug 27, 2021
Jack · French Bulldog

“Jack is a sweet boy. He has his vet check up tomorrow but the return communication with Pawrade has been minimal & the transportation service was awful. I would highly recommend not using their overpriced, unprofessional & mismanaged transportation. Poor little guy was stuck in a crate for the 4 day trip from Florida to Texas. The drivers were totally uncommunicative & unprofessional. I have no reason to believe Jack was properly cared for during his trip.”

Response from PawradeAmanda, we are disappointed you left a 1 star review after we delivered a happy & healthy puppy! Transporting a living breathing animal is not like shipping a package across the country. Our transportation prices are reflective of incredible amount of care, planning and execution involved to ensure your puppy arrives happy & healthy (which he did)! From our notes we can see you communicated with the drivers multiple times during Jack's journey and twice within a 12 hour period. Please keep in mind the driver's job is to ensure the safety of the animals and they are not allowed to talk/text while driving. The only time they can communicate is after they stop and have attended to the animals. You were provided with a GPS link so you could monitor Jack's travel and not need hourly phone updates as that is not feasible. This allows our drivers to focus on providing the safest trip possible for your new puppy!
Amanda R. · Dallas, TX
Verified · Aug 27, 2021
Gracie · Bichon Frise

“We love our little Gracie! She is precious! We had a great experience with Pawrade!”

Judy B. · Phoenix, AZ
Verified · Aug 27, 2021
Benny · Dachshund, Mini

“Since we didn't know anything about the breeder, it was reassuring to make pmts through Pawrade. They were helpful in answering questions, and then putting us in touch with the breeder when the time was right.”

Marcia M. · Peoria, AZ
Verified · Aug 27, 2021
BJ · Beagle

“I am so pleased with BJ (now Leo), he is great, the process was pretty smooth, he arrived on the day they said he would! He is a wonderful addition to our family!”

Rayneesha H. · Cleveland, Ohio

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies