Verified · Sep 6, 2021
“Great experience. Wasn't sure about buying and having shipped. All expectations exceeded Thank you.”
Jason R. · Lawrenceville, GA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 305 of 337 · newest first
Verified · Sep 6, 2021
“Puppy is perfect, breeder was friendly, flexible and responsive. Charlie and Devlyn were great! They helped us a bunch from begining to end.”
Jason B. · Florence, MA
Verified · Sep 6, 2021
“An amazing experience from start to finish. Customer service was responsive, informative, and knowledgeable. Everyone we interacted with was terrific. We are absolutely in love with Woodford (formerly Spot) and look forward to many years of fun and adventures.”
Michelle T. · New York, NY
Verified · Sep 6, 2021
“They contacted us a lot throughout the process, which was really nice. The only issue we had was there might have been a little too much contact at some points because it seemed as though there were 2-3 people contacting us asking the same questions. But I would rather have too much communication than not enough. Pup came to us in a timely manner and perfectly healthy. We love having the little one around. ”
Cher N. · Las Vegas, NV
Verified · Sep 6, 2021
“Pawrade does not do enough to verify that their puppies don't come from puppy mills. They were not able to provide recent pictures of the puppy's mom and dad or have a good communication with us during the Puppy Travel.”
Response from PawradeHugo, that is not true my any means. We have a firm no puppy mill policy and our reviews prove that we only provide happy & healthy puppies, which you received and is not the basis of your complaint. You did in fact receive parent pictures after you requested them and we have proof of that being provided to you. We apologize your puppy transporter did not communicate with you as much as you would have liked, however they did call you and provide an ETA then called again before delivery. Their primary concern during transport is ensuring the safety of themselves and the puppies on board. We are sorry you chose to leave a 1-star review after receiving a heappy & healthy puppy AND the parent pictures you requested.
Hugo I. · Jersey City, NJ
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Sep 6, 2021
“Excellent from beginning to end. ”
Rhonda A. · Oceanside, CA
Verified · Sep 5, 2021
“I loved that we could watch Toby(Buddy) coming our way. We have fallen in love with him. He has to lay between both of us. He hates it when one of us gets up.what a sweetie. If I had a question for Stephen, he got right back to us. Our experience with you was excellent and love all the communication, made us feel comfortable. Thank you”
Debi & Jim H. · Vancouver, WA
Verified · Sep 5, 2021
“His transition has been great. He's adjusting very well and moving around like he's been here since birth. ”
Keyona P. · Atlanta, GA
Verified · Sep 5, 2021
“I had the best experience with Pawrade! I tried other sites that seemed shady and more about the money than the pup. I was wary at first but felt completely comfortable after the one on one attention I received. They answered all my questions and were with me every step of the way. A shout out to my concierges Jennifer, Joey , Morgan and Shannon from transport. My pup arrived healthy and happy. I have already recommend this company to others. Just read the reviews! Thanks again for helping me get my forever furbaby. I'm keeping the name Wynter as now I finally have winter in Florida!”
Sheila M. · Deerfield Beach, FL
Verified · Sep 5, 2021
“This was a great experience, everything went as planned. The only hard part was waiting for him to be old enough to Leave Mama and fly with a nanny.”
Janice P. · Reno, NV
Verified · Sep 5, 2021
“We had an excellent experience with Pawrade and their representatives. Our new puppy is happy, healthy and a super cute ball of fur! I would definitely recommend Pawrade for your next dog!”
Rob R. · Brick, NJ
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 5, 2021
“Very good and easy website to use to purchase a puppy. Provided me with a lot of information in order to properly take care of my puppy. The transportation team was amazing. Very good experience. Puppy is doing great and having a blast.”
Tyler T. · Lake Mary,FL
Verified · Sep 5, 2021
“Smooth process gave me confidence that the puppy came from a reputable breeder and that the transaction was safe. ”
Doug D. · Cape Cod, MA
Verified · Sep 4, 2021
“Thank you so much. We love her!”
Pablo T. · Windermere, FL
Verified · Sep 4, 2021
“Found a great puppy. The made the process safe and easy.”
Chris K. · St. Louis, MO
Verified · Sep 4, 2021
“It was a pleasure to work with group. The concierge, Sara, was wonderful and reassured me on the safety procedures they have in place. This site ensures both the buy and the seller are protected. My experience with them was wonderful”
SueAnn W. · Dallas, GA
Verified · Sep 4, 2021
“I am thrilled with my little one now renamed Harley. She is a very happy fun loving Yorkiepoo, not afraid of anything. Harley is my second Yorkiepoo and she has the promise of being healthy, smart and very trainable. I would highly recommend Pawrade for the personalized delivery of such a great dog. ”
Hilda T. · West Palm Beach, FL
Verified · Sep 4, 2021
“We are so thrilled with our new addition! Thank you Pawrade:-)”
Dawn B. · Hope, RI
Verified · Sep 4, 2021
“Had a pleasant experience using the platform and working with the team. Thank you. ”
Abtin A. · Portland, OR
Verified · Sep 3, 2021
“So far it's great. Sweet friendly easy going dog. THANK YOU!!”
Kim M. · Round Rock, TX
Verified · Sep 3, 2021
“The staff was great and our travel nanny, Julio, was awesome!”
Paul G. · Marco Island, FL
Verified · Sep 3, 2021
“Pawrade was fantastic - they did a great job managing the process, communicating expectations, and answering questions.”
Pete M. · Portland, OR
Verified · Sep 3, 2021
“Everything went great, and couldn't have hoped for better communication during our sweet boy's travel all the way from Kentucky to Colorado. Very happy with how everything turned out, but could do with some better communication about how to get the proof of his vet visit and medical info uploaded to satisfy the warranty. It also feels a bit unreasonable to expect him to be able to visit a vet and get info uploaded within 72 hours of arrival, when travel itself could be cancelled due to standby flights - some cities / towns have vets that are overloaded enough due to COVID already (pet ownership and vet visits have sky-rocketed these days, than years prior, due to lockdowns)”
Chris D. · Longmont, CO
Verified · Sep 3, 2021
“I have the love of my life in my arms right now thanks to you guys, beautiful standard poodle!! the transaction was smoother thank ever i never thought i could do this online but you guys made it soooooo amazing!!!”
Peabo A. · Alturas, CA
Verified · Sep 2, 2021
“We have had a great experience. We love Paisley. Thanks.”
Kim J. · Menifee, CA
Verified · Sep 2, 2021
“What a flawless process. Peter & Morgan were a huge help and made me feel comfortable with the whole process but also gave great guidance in what to do & what to expect. My puppy is beautiful & healthy. The ground transport came extremely fast considering the distance traveled. He arrived clean & healthy. Don't think twice about Pawrade, there is a lot of moving parts when it comes to buying a puppy online but they manage it very well. As legit as it gets, not a scam so if you see you dream puppy on this site, don't be afraid to pull the trigger! Thanks for my new best friend! ”
Harrison P. · Huntington, NY
Verified · Sep 2, 2021
“The entire team at Pawrade was very helpful during the adoption process. They answered all my questions and concerns and were open to feedback. I would highly recommend them. ”
Ryan M. · Watertown, MA
Verified · Sep 2, 2021
“sent a review via the Fergie via an email to this request..if u do not get it..let me know ”
Dave D. · Westlake Village, CA
Verified · Sep 1, 2021
“We are extremely happy with everything from out first phonecall with Sara, our zoom meeting with our new pup Maxwell and breeder, the communication throughout, to the great people that delivered him. Our new puppy is an absolute perfect fit with our family.”
Lauren C. · Kittery, ME
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.