Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“So happy that we were able to get our baby today. Some hiccups with the travel arrangements but he arrived healthy and happy this morning. We can not wait to see him grow, Nash (formally Carbon) has made a wonderful addition to our family!! Would recommend pawrade to friends and family and would use them again in the future!! ”
“It was a smooth transaction ”
“Pawrade was good it was all pretty easy. Devlyn was great very caring and always listened to my concerns. Thank you Devlyn for getting me through the stress of my sweet boys travel to me.”
“Our puppy arrived today & we are thrilled. We named her Memory & had our vet check her upon arrival. Such a sweet little pup, very loving. Pawrade literally walked us through the process, as we were under a great deal of stress after recently losing our beloved 14 year old pup. The driver worked very hard to meet our deadlines & I must say that everyone was really nice to our family & showed the utmost professionalism. Thank you again for all of your help. ”
“Really easy way to find new furry friend. Ended up doing local pick up which saved a lot of money. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I really enjoyed my experience with Pawrade and they have exceeded my expectations. They made the whole process very simple and easy. They replied to all my questions very quickly and clarified every doubt I had through the entire process. The transportation service which brought the puppy home was also great, they kept me informed and sent pictures of the puppy throughout the entire trip. The puppy arrived safe and sound and he is so cute and healthy. I am a very satisfied customer. ”
“Amazing service and its great that while the dog is getting ready to come to us we would get messages giving us updates.”
“We love Natalia! We have since named her Gracie. She is very loving, secure, playful and adjusted! She's a wonderful puppy and has become a new member of our family!”
“I have nothing but good things to say about my experience with Pawrade. Starting with my phone call to start the process to when I pick up my pupppy, the communication was wonderful. I highly recommend this web site to anyone interested in getting a new furbaby for the family.”
“Had an amazing experience with Pawrade. From day one, Devlyn was on it. He never hesitated to reach out to me or back to me when I had concerns. Absolutely stellar human. Always putting my anxiety about the travel time or if the website was legit at ease. Shannon was an absolute darling, giving us all the advice and information needed for our beautiful baby boy to get home :) 100/10 would recommend. They got my baby to me safe and healthy. Thank you for all involved in the process, I am absolutely obsessed with my precious baby Angel and thank you for making this possible. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“There isn't enough time in the world to truly express how wonderful our experience was with Pawrade in being connected with our Toy Australian Shepherd, Rial. From the moment we laid eyes on him on their website to the moment he was hand delivered to us from an Indiana farm to our doorstep in New York City, our coordinators from Pawrade - Devlyn and Morgan - made the process seamless and effortless. They took care of not only us and all of our questions, but, more importantly, made sure that we were the right owners of this precious little soul, protecting Rial and his safety as closely as we hoped to when he finally became ours. I don't know what we would have done without their kindness and guidance. We are so very, very grateful for their help in this life changing decision. We COULD NOT be happier. Thanks so much Pawrade!”
“Good experience and Artemis is doing great, so no complaints. ”
“All went very well during the process. I received updates routinely. The communication during the delivery was not as good. I did not hear from the carrier the second and only when I asked. I was expecting daily updates. Then I was told 9:00 am eta on delivery day. At 9:20 I texted and asked where they were. I was told that 9:00 was an estimated time of arrival . When I asked when she would arrive she said two hours. I should have been notified that there was a significant delay. Having said that, I am thrilled with Mary. She is a very sweet little girl- happy , loving and doing very well on day two. ”
“Smooth and easy to deal with and the dog came healthy With the travel they did a great job”
“The easiest and most satisfying dog adoption website I have ever come across. Things ran so smoothly I could have easily paid twice. I love it”
“Peter was my point of contact for purchasing puppies and I was skeptical at first but he assured me no pressure and understood my hesitation with all that is happening in this world today. But I fell in love with two precious pups and decided to purchase and I can not tell you how happy and in love I am!! The process was made easier because of Peter and also Shannon who was my contact for travel and communication from breeder as to what would be the best way to care for puppies. Very helpful Very friendly and Healthy loveable puppies!! I will be recommending to others!! Thank you!!”
“She is wonderfully sweet and I dearly love her ”
“I had a great experience with you guys, finding such a great companion to add to our family! I couldn't ask for a better outcome! Thank you very much!”
“We are so excited to have Luke join our family. The customer service at Pawrade has been amazing as we have had a lot of questions regarding our new puppy and all the staff from the beginning has been nothing but helpful even when I felt like I was asking a lot of questions. They assured me that it was okay from the breeder, cost, finance, and general puppy care questions. Thank you Pawrade for helping my family.”
“She's awesome go by your first instinct I looked at very little amount of dogs after I paid for her I doubted myself and my choice. Don't waste your energy!! Mika is amazing healthy , loving and sweet natured still a puppy lol ! You can trust Pawrade it's not a scam it is a well run business. I spoke with 3 different people and at first I was concerned the ball was dropped once by the travel arranger thus the 4 I was going to do but Morgan was a superstar from beginning to after Mika was safe at home with me. Answered every question in record time and some so I give it 5. I highly recommend Pawrade over any dog dealer on internet!”
“Perfect puppy, awesome experience. Thank you guys for giving us the perfect puppy. ”
“This is definitely cool way on buying a puppy online. So many options with the different breeds and ages. We bought our golden retriever on here and the minute we seen him we fell in love. Some downsides of Pawrade.com are : Poor Communication throughout the transportation process. We definitely were worried about our Golden Retriever when traveling since puppies can become stressed out so throughout that process we were more worried than ever. Definitely more communications through that. Other than that Pawrade is a great company with Delivery that absolutely takes care of the pets. When we received our Golden retriever, he was happier than ever and cleaned. Either way this a great company to buy a pup from again. ”
“Very quick and easy process! 1 week from payment to having our puppy in our hands. Everyone was great to work with, including the transport company. ”
“We are absolutely thrilled with our experience with Pawrade. Once we picked our pup, it was smooth sailing after that. Devlyn even set up a facetime with us & the breeder so we could meet our girl in the first couple of days! Kayce stayed in direct communication with us throughout the entire process & helped us understand each step. Kayce sent us pictures when we were feeling a little impatient about her getting here. We were so grateful & it helped the time to pass!! Her travel companion kept us updated with pictures as she made her way here as well! We are so incredibly happy with our entire experience start to finish. ”
“Working with everyone at Pawrade has been great. Everyone friendly, knowledgably, and genuinely helpful. From my initial inquiry regarding several pups in the same breed, Gabriel was very helpful. Then on to Renee, Shannon for travel and coordination. They were all very responsive and answered any questions I had. A great team to work with in getting my puppy to me healthy and safe. Thanks to everyone involved. You were terrific.”
“Whole experience with Pawrade has been amazing so far, from the first day I got on the phone with Gabriel and his help on reassuring me about their service, to the follow up calls and information from Morgan and all the staff, until I got my beautiful puppy, now named Anakin. The only challenge I had was with the delivery/carrier company as communication was not always clear, and the final delivery was a little bumpy, but at the end we got Anakin safe and sound and he is perfect. 100% recommended.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
