Verified · Aug 1, 2021
“It was a relief to know that I was not going to get scammed. ”
Amanda S. · Greenacres, FL
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 311 of 337 · newest first
Verified · Aug 1, 2021
“We have a wonderful little puppy. However, there were issues. Primarily with travel. Pawrade is more east coast location. Our pup was coming from Ohio. We picked airpanion air travel. Pup flies in cabin with a nanny. Sounded great, problem is they fly STANDBY! Flights were cancelled, delays and confusion. We offered to pay for a confirmed seat and were not allowed. STANDBY is only option for flight with nanny!?! Our nanny was pretty bad. No communication from nanny from the time he boarded first flight out of Cleveland until he actually landed in Portland Or ( 2 hours late and on a completely different flight than what we had been given) Pawrade hires the nanny service and they also dropped the ball once pup was handed off to nanny. If travel is close by likely not an issue but to fly standby cross country is too much for puppy.....”
Rebecca H. · Bend, OR
Verified · Aug 1, 2021
“Great service, great puppy. Only one day and Darcy is already so easy with us.”
Jean S. · San Diego, CA
Verified · Aug 1, 2021
“Everything went very smoothly and no scam involved.”
Alicia B. · Raynham, MA
Verified · Aug 1, 2021
“The adoption of Nicky was so easy and actually very enjoyable. I was in constant communication with very caring staff. Nothing was to much for them to assist me with this adoption and the staff carried out everything they said they would. The transfere of Nicky was a smooth move for him and also me. Lisa kept me informed all during the trip. Regarding times and the time Nicky will get home. Thank you everyone. I will have to give the complete psckage a excillent rating.”
Betty K. · Wichita Falls, TX
Verified · Aug 1, 2021
“This isn't the puppy I ordered and what I paid for. She came extremely itchy with marks on her she has a vet appt tomorrow but I'm highly disappointed!”
Response from PawradeHi Krystal, we have contacted your breeder and double checked the delivery picture and the pictures you provided and confirmed you did receive the correct puppy. Please keep in mind, puppies change a lot in this early stage including some drastic changes like fur and eye color. We have also spoken with you and you were able to locate the microchip number in her paperwork. We are happy we were able to deliver a happy and healthy puppy to you and know you will have a lifetime of memories waiting!
Krystal H. · Winthrop, MA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Aug 1, 2021
“We so love our new Dixie Darlin'! From the moment we spotted her on Pawrade, the transition has been smooth and peaceful. Our Team was wonderful, from Beth to Kaycee to Shannon. All professional, good communicators and kind hearted folks to work with.”
Elizabeth C. · St. Petersburg, FL
Verified · Aug 1, 2021
“The staff at pawrade was quite helpful.I got a wonderful little man.Who is quickly becoming a delightful addition to the family.The puppy wasn't taken as soon as possible so the breeder had a little time to work with him. So I got an almost trained pup. I have had him for a week now.And he is 90% housebroken.And he sleeps through the night.Great overall experience.”
Dennis M. · Brockton, MA
Verified · Jul 31, 2021
“So very impressed with the communication no whole process with our girl Lucie! We almost were scammed by another company, so we approached this with caution. They made us feel comfortable the entire time from inquiry to delivery of our new family member. I would recommend their company every time! Thank you for our precious Lucie girl!”
Stephanie P. · Cape Coral, FL
Verified · Jul 30, 2021
“The puppy is healthy and beautiful. The process was easy and as expected. The Life360 App worked great to help us know when the driver would arrive. Thank you!”
Michelle W. · Channahon, IL
Verified · Jul 30, 2021
“Happy and healthy puppy! Great working with Pawrade and Puzzle Piece transporters.”
Maranda W. · Beckley, WV
Verified · Jul 30, 2021
“Smooth proceeds the entire way through. Def will recommend to family & friends. ”
Dale B. · New Orleans, LA
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 30, 2021
“Champ is absolutely lovely! We did have some delays with delivery, but well worth the wait. He is a happy and so far healthy baby boy. The cost wasn't as transparent as I would have liked from the start, but still happy with the decision.”
Amanda M. · Ridgewood, NY
Verified · Jul 30, 2021
“Great experience....I was kept up to date all the way through the process and I have a best friend that I love dearly....well worth the time and effort. Thank You”
Donald H. · Snohomish, WA
Verified · Jul 29, 2021
“This was the best experience I have ever had getting a prrecious friend She is beautiful and exactly what I wanted. She loves to cuddle and be with me. Thank you from the bottom of my heart”
Jolene P. · Canon City, CA
Verified · Jul 29, 2021
“Macy our beautiful sweet beagle we love her so much. everything we could ask for Pawrade made it all possible and easy from start to finish from the first person on the phone to the delivery carrier we definitely recommend Pawrade loving caring company where animals matter GOD BLESS. ”
Jeff & Michelle D. · Torrance, CA
Verified · Jul 29, 2021
“i got all of the necessary paperwork done within 3 days, however they won't honor the insurance. Now i am paying thousands out of pocket. BEWARE of the site!!”
Response from PawradeJames, your puppy came with a comprehensive health guarantee not pet insurance. After receiving your puppy and getting a clean bill of health from your veterinarian, you tried to submit a health claim for a broken limb that happened in your care. We are sorry to hear about Ozzy, however we provided a happy & healthy puppy that suffered an injury after you took ownership.
James K. · Denver, CO
Verified · Jul 29, 2021
“Love our new puppy! Thanks Pawarde for helping us find our new dog and overall great experience ”
Jonathan W. · Newton, CT
Verified · Jul 28, 2021
“Everything went wonderful and I have my cuddly puppy. Thanks so much”
Linda H. · Woodbridge, VA
Verified · Jul 28, 2021
“Thank you for our beautiful baby, named Miss Darla. You were very attentive to us, answered all our questions. She was transported by Puzzle Pieces, they were GREAT! Your service is wonderful!!!!!”
Dianne M. · Clover, SC
Verified · Jul 28, 2021
“Buying the puppy was easy, delivery was a nightmare. I've tried to leave this review 3 times now and every time I try it errors out so I'm not writing any details because apparently that is what causes it to error out.”
Response from PawradeAudra, we aware you tried to reach the travel company early in the day via text and phone but they were unresponsive. Our drivers do not use the phone while they are transporting and may only do so in the evenings while they are stopped. We know they called you back later that evening to answer all your questions and are happy to know Jack arrived happy & healthy.
Audra K. · Tacoma, WA
Verified · Jul 28, 2021
“We are rating our experience with a 4 star due to miscommunication between Pawrade and us. We were not advise twice when the dog was being delivered. We end up cancelling a family vacation because we were told the puppy was coming home that weekend and it did not happened. We had also had bought balloons and decoration to welcome the puppy but he did not arrived the weekend we were told. ”
Response from PawradePablo, transporting a puppy is a very fluid situation and we apologize Landon did not arrive when you originally anticipated. Delays happen from time to time and we try our best to communicate them so you can stay up to date. We will review your delivery so we can ensure our customers always have the latest information.
Pablo H. · Cape Coral, FL
Verified · Jul 27, 2021
“Pawrade was honestly great!!! I had a problem with a breeder who stop contacting pawrade which was frustrating, but they reassured me and helped me so much! I appreciate all that pawrade and petpay do ! I am now so beyond happy with my Buffy (name change from Dolly) she is perfect! Thank you!!!!”
Harley C. · Espanola, NM
Verified · Jul 27, 2021
“We had a great experience with Pawrade. We love our new puppy Milo and would highly recommend the service to others.”
Debbie M. · Unionville, CT
Verified · Jul 27, 2021
“My Husband and I have been looking for a pug for over a year when we found PAWRADE. The first time I went on there I saw her, the pug that would join our family. 12 days later we picked up our baby, Bubbles and brought her home. She is in perfect health. The process was so simple, and the customer service has been amazing. 10 out of 10 we will use Pawrade again :) Thank you for helping us add the perfect pup to the family. ”
Kelsey S. · Woodbury, MN
Verified · Jul 27, 2021
“From my first interaction with your sales rep (Devlyn, to our final homecoming , the entire process was easy and enjoyable! We are so happy with our selection and the help Pawrade provided in getting her to us! A special note about Devlyn: He was amazing!! My schedule and requirements were a bit difficult and likely frustrating, but he stuck with us the whole way. His timely and prompt responses were over and beyond the call of duty. He was patient and informative. Thank you bunches, Devlyn!!!!”
Lisa L. · Alexandria, VA
Verified · Jul 26, 2021
“My family is IN LOVE with our new Pomeranian. Definitely the best service to go through! They were very communicative and helpful every step ”
Kennedy C. · Spring Lake, MI
Verified · Jul 26, 2021
“The team at Pawrade were great to work with. I received all the information I needed timely. The Transaction was easy and the fact that I was sent a receipt is great. Shout out to Devlyn and Morgan for making the process easy and friendly. The breeder was a nice lady and you could really tell her love of these pups and their parents. She had all of the information we needed in a packet ready to go when i picked up my pup. Pawrade did a good job vetting out the breeder for us and would recommend to a friend.”
Michele L. · Phoenix, AZ
Verified · Jul 25, 2021
“It was a long drive to get my puppy but it was totally worth it! So happy!!”
Sam S. · Luck, WI
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.