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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 317 of 337 · newest first
Verified · Jun 12, 2021

“Well pleased with the process and the delivery of my adorable puppy Jenny.”

Meta C. · Mt Airy, MD
Verified · Jun 11, 2021

“Everything went awesome for both puppies. Everyone involved was great!”

Daryl S. · Farmington, MN
Verified · Jun 11, 2021

“Trying to buy a Beagle ,we ran into so many scams ,it was nice to do business with a legitament company, who had the dogs welfare as it's number one priority from beginning to end at delivery.”

Michele B. · Port Richey, FL
Verified · Jun 11, 2021

“I LOVE MY PUPPY!!!! I started my journey about a month and a half ago to find the perfect dog. I got scammed twice so I decided to go with pawrade so I wouldn't fall in love with a dog and then have him/her get taken from me. I'm actually grateful I got scammed because I found my PERFECT puppy. The whole team continually checked up and responded quickly. Thank you thank you thank you!!!! ”

Samantha R. · Rancho Palos Verdes, CA
Verified · Jun 10, 2021

“Everyone was wonderful throughout the process of bringing my little guy home. I was so worried in the beginning because I was afraid of being scammed but it is NOT a scam. I'm so happy I was able to have such wonderful staff ease my anxiety and making the process easy to bring home my little guy Boomer. Thank you !”

Myveliz G. · Oxford, MA
Verified · Jun 10, 2021

“I love my puppy Im just having potty issues”

Ann P. · Garfield, OH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 10, 2021

“Even though the delivery wasn't as smooth as I expected he arrived safe and healthy”

Alicia T. · Phoenix, AZ
Verified · Jun 9, 2021

“Great Service, Super professional”

Marco S. · Aurora, CO
Verified · Jun 9, 2021

“I am very thankful and grateful to pawrade for helping me through this transition of finding and buying a puppy. Even though, I had to spend some extra money to have her delivered from Maryland, after being with her it's all worth it. I renamed her Indy.”

Yolanda W. · St. Petersburg, FL
Verified · Jun 8, 2021

“Finding a puppy to love was very easy with Pawrade. Communication with the breeder as well as Pawrade staff helped me feel prepared to well our new fur baby home. Only issue was in the shipping/ transportation of puppy from TX to CA. Puppy ended up being in a van broken down and trip took way to long. So worrying about him getting overheated and stressed. Things happen and I try to be patient and understanding, and he did get here safely eventually. Great overall service but transportation needs work. ”

Carol L. · Guerneville, CA
Verified · Jun 8, 2021

“Excellent all around experience. We found the Puppy we wanted and within hours he was ours. The coordination for the pickup was flawless and went better than expected. Our puppy is loving his new home and is so smart.”

Edward S. · Tampa, FL
Verified · Jun 8, 2021

“Excellent service. My daughter is very happy with Aspen. Thank you !!!!”

Jose R. · Houston, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 7, 2021

“I am so in awe with the level of support Pawrade employees gave throughout the entire experience. From choosing which little pupper was right for me, to updating photos, communicating important information and just making sure the process was an easy and successful one I am SO happy I used Pawrade. Thank you all so much!!! Snickers and I are extremely happy!”

Kristine J. · San Francisco, CA
Verified · Jun 7, 2021

“The experience was great I would recommend your business”

Tonya W. · Chicago, IL
Verified · Jun 7, 2021

“It was a very personable and good experience dealing with : Devlyn, Morgan, & Shannon. Samkey (Abe) & Monkey ( Blaze) are very bonded to me already and are awesome. Thanks for everything! Peace & Happy dog days!!!”

Daryl S. · Farmington, MN
Verified · Jun 6, 2021

“What a fantastic experience-will certainly consider them in the future and recommend them to friends and family!!”

Tracy D. · Coconut Creek FL
Verified · Jun 6, 2021

“Everything about your company is excellent. The transaction and staff were great and explained all the paperwork. Only thing was they delivered the wrong dog and had to return to give us the right one. The only other thing I wasn't exactly happy was the condition of our dog when she arrived. She was really dirty and had a horrible odor. I understand traveling may have been a factor, but all in all we couldn't be happier with our new pup. Thank you Pat M. ”

Pat M. · Venice, FL
Verified · Jun 5, 2021

“She's a beautiful dog, The nanny that deliver the dog was amazing couple. but we were delivered an ill dog she has a severe respiratory infection we brought her to the doctors the next day 6/5 after we got her which was Friday the fourth, brought her to the doctor this morning, the vet said that the dog should be returned because it's so ill. We fell in love with her already so we're gonna try this antibiotic to see what happens I left a message for Pawrade today, I left a messages for the Breader this morning no one's getting back to me. So right now I don't know if I really should put any kind of a comment in a positive note since no one's returning my calls.”

Ellen P. · Melbourne, FL
Verified · Jun 5, 2021

“From my first inquiry to the delivery of my puppy today, I was kept informed and updated about my puppy's life. I have pictures of his mom. and dad and siblings and know their names thanks to the wonderful staff and gracious breeder. Watching him grow with his canine family made the wait for his delivery to his forever home so much easier and more fun!! Puzzle Piece Carriers that delivered the puppy provided excellent service also!”

Sondra M. · Largo, FL
Verified · Jun 4, 2021

“Great service and very responsive in keeping me in the know about my puppy!”

Alechia H. · Atlanta, GA
Verified · Jun 4, 2021

“Hazel who is now Katie is adorable and doesn't seem to be having any problems adjusting. Pawrade is a very professional organization and I would recommend them to anyone. ”

Judy H. · West Bloomfield, Mi
Verified · Jun 4, 2021

“Great experience and easy transitions”

Ryan and Crystal C. · Sallisaw, OK
Verified · Jun 4, 2021

“I am in love with my all white German Shepard ! Thank you guys so much. She is amazing !”

Amber B. · Bronx, NY
Verified · Jun 3, 2021

“NEVER BUY. They do not care for these puppies. They will lie to you about vaccines, food, training, etc. every time I keep writing a review it won't let me post because it isn't a positive review. This place doesn't care about the puppies only their money. The breeder abused my dog. They lied about him getting temperament checked for him to be my service dog, that he was starting potty training, that he was kennel trained, that he was being socialized, etc. this company is selfish ”

Response from PawradeWe certainly do not lie and are alarmed you went to such depths and pinned this on our service. All information on puppy listings are placed by the Breeder; not Pawrade. All communications including email, phone and texts are recorded. We are not a broker; we are a platform to ensure safety, security, etc. all while ensuring the puppy leaves with a clean bill of health. It appears you have a personal issue with your Breeder which is not indicative of our service. We have glaring reviews from very happy customers and our customer service is impeccable. We understand we cannot please everyone and are sorry you had a less than excellent experience in your eyes. But let it be known, we do not lie. We are a very honest, transparent company who genuinely cares about every puppy, every customer and every breeder. Lastly, we do not hide negative reviews or prevent customers from providing them, they are all here posted on our site.
Desiree D. · West Allis, WI
Verified · Jun 3, 2021

“Everyone was very thorough and extremely supportive!”

Richard B. · Canton, GA
Verified · Jun 3, 2021

“Our puppy was delivered and is perfect!”

Tracy M. · Rotonda West, FL
Verified · Jun 3, 2021

“We definitely would recommend buying off pawrade!!! We got our 14 week old Morkie from these guys and been in love her since”

Dajah & Bietha G. · Philadelphia, PA
Verified · Jun 2, 2021

“This was a very smooth, organized and great experience. Pet ownership created for the 21st century, founded in traditional family values!”

Kym H. · Des Moines, IA
Verified · Jun 1, 2021

“Excellent service. Thank you”

Anthony D. · Brooklyn, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.