Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I just want to thank everyone who made this adoption of my new French Bulldog puppy, Happy, a reality! Beth and Shannon answered all of my questions and prepared me for Happy's arrival. Renee the travel coordinator booked his itinerary and kept me posted every step of the way until Mark delivered him into my arms. I am beyond ecstatic with my new little guy. Parade took the worry and scam out of the equation. I cannot thank everyone who was involved with this special delivery!”
“Pawrade took the worrying of fraud fake seller's and provided open clear communication, from start to finish!!!! Our lil addition is absolutely amazing. ”
“Nothing but praise for Pawrade. The process of obtaining our beautiful goldendoodle was handled professionally. The flight Nanny was wonderful. Thank you Pawrade for our wonderful Loki.”
“I can't thank everyone enough for all their time, energy and love they put into getting my pup home. From the minute he got picked up, to the minute he was dropped of at my house, I had constant updates and pictures. Midas' new name is Mac and he is so happy to be at his furever home. Thank you all again for everything!”
“We love our pup. He is so much fun and loving. He has so much personality. Everyone was so polite and professional down to the breeder. I highly recommend them any day. Thank you!! ”
“Billy has adjusted wonderfully in our home. His first vet visit went very well. As soon as our vet saw him she commented on how big he was. He enjoys playing with my wife's grandchildren when they visit. When my wife goes out to the backyard to water her garden he wants to play in the water. We'll be glad once he's 4 months old and has his final parvo shot so we can finally take him on walks of the neighborhood and to our local pet stores. ”
“Bear is so adorable, he was exhausted but approachable! I agree with some of the buyers/owners, communication needs to be better. A little concerned with the courier services with multiple dogs in the van but I guess that's protocol?! ”
“I live close enough to our new puppy that we drive there. But everything went really smooth thanks to Pawrades guidance. We knew what to expect and the Breeder also knew exactly what we were expecting”
Jose C. · Midland, TX
More reviews below · skip aheadMore below — but families keep raving about the same things. ♡Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
CommunicationDelivery updatesArrived healthyA person by nameZoom with the breederSupply checklistOn timeBonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
“I wanted to thank Pawrade and the super helpful reps who assisted in making this possible: Beth, Shannon, Morgan and Casey. Each of them were extremely knowledgeable, patient, and supportive in bringing Kahlua and my family together! Whether checking in with me throughout the process, providing me with step-by-step details, or getting the responses to the numerous questions I had, they made this process very seamless. In the 2 days we have had Kahlua with us have been memorable and joyful! Thank you!!!!! ”
“I was very happy with Annette the nanny,She keep my puppy happy and safe. I wasn't very happy with my puppy's health,She had an ear infection, respiratory infection,her eyes were infected and she had mites.”
Response from PawradeWe are so happy you love your new fur baby and thanks for putting your trust in us! We are sorry to hear she wasn't in perfect health after her trip to you. We will be in touch with you to ensure your veterinary expenses are paid for in accordance with our comprehensive health guarantee.
“Pawrade's process offers excellent accountability to its Breeder network and almost seamless support for families adopting a puppy. The extra cost was worthwhile when considering what is offered in terms of assurances and support. ”
“DONT BUY HERE!!! My comment continues to magically disappear. DON'T BUY FROM THEM!!! See google or BBB for full detailed review! long story short we dealt with a ton of people, Anthony or Antwan or something, idk he stopped responding to us. Lost out on one pup because of it. Chose another pup, decided to drive 9 hrs one way to get her, they lied and said she would come with food and such, she didnt. Breeder Jessica was not surprised and expressed issues with the company. Then less than 48 hrs later, we take her to the vet and she is needing corrective surgery because her nostrils are too closed. THEY REFUSE TO HONOR THEIR HEALTH GUARANTEE AND LIED ABOUT HER BEING 100% HEALTHY!!! Dealt with: Anthony, Shannon B, Kayce Kerr, Beth Thoma, Renee .... only people worth praise are Beth and Renee. ”
Response from PawradeYour review is not disappearing, it is live on our site and on TrustPilot. In our prior communication you mentioned you were well aware that stenotic nares is common for Puggles. Cara is a Puggle aka Snub Nosed Breed who faces difficulty breathing independent of her age due to stenotic nares (a common disorder, in brachycephalic breeds). This is why airlines do not allow snub nosed breeds to fly. Environment changes, humidity levels, allergens all play a major factor in the ability or inability for snub nosed puppies to breathe easier. Cara is a healthy puppy but faces a breed specific ailment like all other Pugs, French Bulldogs, etc. You cannot knowingly purchase a snub nosed breed and expect the breeder to pay for a surgery that all snub nosed breeds should have one day. The Health Guarantee does not support known breed specific health ailments which are common ailments for certain dog breeds like Puggles. Your breeder was responsible for bringing the food, we will absolutely reach out to your breeder to ask why food wasn't brought to pickup. **We are sorry but your Breeder is not responsible for paying for stenotic nares surgery to fix a very common ailment that Puggles and all other Snub Nosed Breeds face in their precious life independent to their age.
“We are excited to have our new baby Romeo, he loves his older brother! Everything went smooth and work out just great! I would recommend parade to all of my friends and family! Thank you pawrade again for our new baby boy Romeo!!!”
“TOP RATE EXCELLENT CUSTOMER CONSULTANT PETER CORSO IN SALES HELPED ME EVERY STEP OF THE WAY..HIS KINDNESS & EXPERTISE IS VERY MUCH APPRECIATED. THANK YOU TO HAROLD & EVERYONE INVOLVED IN HELPING ME TAKE BUCKY HOME TO ATLANTA...SINCERLY, FRANCES”
“Cohen is doing ok We have wee wee pads But Peeing and pooping everywhere Eating and drinking well Loves nutritional gel always begging for more Loves his toys Moves his food bowl in the middle of the room. We are barefoot and loves to attach our toes. We have a doggy bed for him He doesn't want to stay on it but loves to try and chew it up. He wants to be on the couch What can we say about COHEN. He's being a puppy. We love him. Won't give him up for anything ”
“The whole process of getting our little 'Buddy", AKA Hero, was very easy and professional. We felt the entire staff that we worked with was very helpful and and pleasant. He arrived as planned and seems to be adapting to his new home very well. We are totally in love with this cutie and are enjoying his spunk, cuddliness, and already loyalty and recognition of us. He is just what we wanted and are completely happy with him. ”
Jeanne W. · Arvada, CO
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
