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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 319 of 337 · newest first
Verified · May 21, 2021

“We have an amazing, loving, playful puppy. Lacey (Zelda) is doing great. she is adjusting and is learning to be housebroken, she is doing great so far. The experience with Pawrade was fairly smooth, we picked up our puppy in the location the breeder wanted to meet up, the transaction was good. We tried buying a puppy long before we found Pawrade, and were very pessimistic about handing a deposit to scammers on online sites, and fake breeders/sellers. OVERALL the purchase with Pawrade was great! thank you, O.P”

Olinda P. · Whitehall, PA
Verified · May 20, 2021

“We had the best experience with Pawrade in finding and bringing our puppy to her forever home. The staff was very friendly and dedicated to making sure this was a smooth transition. We absolutely LOVE our puppy and she feels at home as well!! Thanks Beth and Shannon!! Tiffany the breeder thank you for providing us with our little puppy!”

Angela W. · Raeford, NC
Verified · May 20, 2021

“quick and easy process. I liked the fact I was able to track my puppy on his way here to his new home! Thank you!”

Daniel F. · Payson, AZ
Verified · May 20, 2021

“We are so happy to welcome this darling pup into our family! Thank you to everyone that made this joyful day happen. We're in puppy love!”

Sue M. · Scottsdale, AZ
Verified · May 18, 2021

“So happy with my experience with Pawrade and Shannon and Beth and everyone who helped with getting our puppy. She is no longer Petunia, she is now our sweet little Karley. She is doing good with her brother Dakota. They are starting to get along great. Thank you so much for helping us get our girl. I will be sure to recommend you to anyone looking a fur baby. ”

Donna T. · Middlesex, NC
Verified · May 17, 2021

“Not a very good experience when I received the puppy she bit me several times would not let me near her her temperament was horrible breeder took puppy back not my fault I would like a refund or a partial refund”

Response from PawradeYour puppy did not bite you as you indicate, it nipped you like all puppies will at a young age because they are teething and want something to chew on. Jack Russels especially like to nip and need redirection to prevent it from becoming a habit. Unfortunately, you didn't give your puppy a chance, you called us within 30 minutes for us to pick the puppy back up and return to the breeder. We accomodated your request, however expecting a refund is not warranted.
Anthony M. · Greenacres, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · May 16, 2021

“Everybody was so awesome and pleasant to work with!”

Carla J. · Portsmouth, Virginia
Verified · May 15, 2021

“Had an awesome experience with Pawrade. All questions were answered promptly and transactions were smooth. Meeting the breeder and picking up Mini Macy was pleasant. My puppy has adjusted well, which means the breeder did an excellent job in her care. Macy is a very happy, intelligent puppy. So happy I found Pawrade.”

Cathy D. · Lake Saint Louis, MO
Verified · May 14, 2021

“Picked up my puppy today and I absolutely love her. Everything was easy and everyone was so helpful and kind. Thank you Pawrade!!”

Marlene C. · Cibolo TX
Verified · May 14, 2021

“The process was so easy! Great communication. My family and I love our new puppy. He is simply the best! We can not thank you guys enough for helping us find our perfect family member!”

Laura T. · Grand Prairie, Tx
Verified · May 13, 2021

“Excellent and friendly service.”

Jose C. · Fort Lauderdale, FL
Verified · May 12, 2021

“My experience with pawrade was awesome!! I was skeptical at first,but everything went smoothly. Everybody were so helpful,but I want personally thank Renee,she was so helpful,knowledgeable and carrying. I finally got my golden retriever puppy,she is the sweetest and cutest girl . Thank you.”

Tatiana S. · Bend, OR
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 12, 2021

“My dog was sick when he sold to me costing me more money! Do I get Compensated for this extra money I spend! do this healthcare warranty Cover antibiotics”

Response from PawradeWe are sorry to hear Maverick wasn't in perfect health after his trip to you. A member of our team has been in touch with you to learn more and ensure your veterinary expenses are paid for in accordance with our comprehensive health guarantee. We'll get Maverick feeling better in no time!
Eddie P. · Detroit, MI
Verified · May 12, 2021

“I am so pleased with my experience in using Pawrade to adopt my new baby boy Lynox (FKA) Tex. He is the first dog I've ever had so this entire process was knew for me. From Peter, to Amanda, to Shannon... They were professional and informative the whole way. I am pleased with the service and so glad my late night scrolling lead me to their site. ”

Jamila N. · Dallas, TX
Verified · May 12, 2021

“Very thorough and professional. So happy with my little girl”

Caira S. · Murphy, NC
Verified · May 11, 2021

“Wow.. I can't say enough about the professionalism and care Pawrade puts in to bring these puppies to their new forever homes. Bravo A++ (Cuddles) now Coco has rescued us! ”

Wayne B. · Mesa, AZ
Verified · May 11, 2021

“Could not have been more impressed with the breeder that we worked with and the experience they provided. They were so welcoming and really care about the puppies and the homes they go to.”

Jeremy H. · Severna Park, MD
Verified · May 11, 2021

“awesome, (ruby) now Scout is just what the doctor ordered. Our hearts soar like a hawk. She has a little cough but we're gonna get her in for a check. ”

Tim M. · Silver Springs, NV
Verified · May 11, 2021

“Working with you was a great experience. Everyone was super concerned about the welfare of the pup. All of the folks that contacted me were friendly and knowledgeable. The response time was spot on. Thank you for making this a wonderful time for Ghost aka Miss Daisy Mae aka Daisy and me! Sincerely, Victoria”

Victoria G. · Savannah, GA
Verified · May 11, 2021

“Thank you for all your help assistance. Very professional and great customer service. ”

Ahmed D. · Lorton, VA
Verified · May 10, 2021

“They were very helpful in trying to get our dog to us from Missouri. It took some work on their part but they kept at it and finally came through and I got my heeler. She was in perfect condition. Thanks so much.”

Catherine M. · Riverside, CA
Verified · May 10, 2021

“Awesome experience. It's a good plan for breeders who don't have the time to go through every detail. It's great for the buyer as there is an assurance of not being scammed. ”

Dee S. · Crown Point, IN
Verified · May 9, 2021

“Pawrade was easy to work with, their website was accurate and the people were friendly. We had one hiccup with responsiveness which was quickly resolved. We also struggled with a flight nanny due to the location of the breeder. Pawrade worked with me and we resolved it.”

Beth L. · Denver, CO
Verified · May 9, 2021

“Thank you soo much. You all were great and so very helpful and patient in all my questions! Glory is now Madonna! She is simply adorable! Thank you again!”

Rita A. · Charlotte, NC
Verified · May 8, 2021

“Great service all around! Pawrade team is incredible. They are always available and forthcoming with information to get you ready for your new puppy. My puppy, Gerry now Garry is very cute and healthy. Their transport services were top-notched- they communicated with us from the time they picked him up until drop-off. I am very satisfied with the entire process. If you are looking for a best-friend or a fur baby to add to your family, do so through Pawrade. They are amazing!!”

Nirva B. · Fort Lee, NJ
Verified · May 8, 2021

“They are amazing iam telling everyone to come here amazing work thank you very much ”

Orhan M. · Fair Lawn, NJ
Verified · May 7, 2021

“We had a great experience using pawrade, thank you!”

Anthony C. · Clarksville, TN
Verified · May 7, 2021

“Great experience with these breeders”

Joseph N. · Knoxville, TN
Verified · May 7, 2021

“So, first off I'd like to say this service is legit! I gave 4 stars because I think the communication AFTER the purchase could have been better. Multiple times I had questions and would call or text and never heard back. After I had the breeders phone number and could communicate with her, everything went smoothly. I would definitely recommend and would 100% use pawrade again if I wanted another puppy. I would say the whole process took about 3 weeks or so. Now for oreo(given name Lance), he is AMAZING. The breeder raised him well. He loves people and children. He picked up potty training pretty quickly and he's very calm and loving. Everyone who meets him instantly becomes obsessed with him. He's better than I could ever imagined. ”

Melissa H. · Los Angeles, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.