Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I love pawrade ! I was looking all over for an Australian shepherd for over a year and couldn't find them in my state! Pawrade helped me find the perfect boy ever ! We are so in love ! Very reliable ! At first I was sketched out because I have been scammed before but thanks to petter, he made it so easy to find my boy! ”
“Winston formerly known as Eddie is everything and more . He listens and loves to play . And goes every where with me . He especially loves playing with my 16yr.old son . ”
“We are overjoyed to welcome our new fur baby girl!!!! Pawrade was so professional ! The entire process was handled with the upmost respect and care, for our family! Thank you.”
“Not happy with telephone service”
“Transaction was great as far as receiving the puppy. As far as receiving the paperwork I would not give 1 star. Recieved paperwork for a girl dog when I purchased and Recieved a boy dog. All medical paperwork was for the wrong dog. All shots including rabies had to be redone. Tried and tried to get papers sent to me. All I got was they were waiting and waiting. I was promised even an email prior to first puppy appointment...yet no response from anyone. I even got ahold of the breeder. Only to get an apology nothing more. ”
“I was a little hesitant at first but I am so happy we used Pawrade! The whole process was thorough yet easily navigated with support throughout. Thank you for making this a wonderful experience. We love our little Blade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The whole experience was wonderful, and we love Spout!!”
“Very good communication when the process starts. Would highly recommend purchasing from here! ”
“I am so thankful I was able to find pawrade!! Everyone made the process so easy and smooth. They were very willing to work with me and we're extremely great with continuous updates on our baby! We are so in love with our Maltipoo and we cannot thank Pawrade enough for being so great and professional. ”
“I had a great time getting my puppy through Pawrade. The puppy concierge was nice and helpful when preparing. Then the breeder was as well when I went to get the puppy, and in the days leading up to getting her. Robyn was flexible with pickup timing and location. After the fact she was attentive with checking in to see how the pup was settling in.”
“Pawrade is a wonderful service. I just picked up my beautiful labradoodle puppy and can tell that she came from a wonderful breeder. She's absolutely perfect. I appreciate Pawrade's support with connecting breeders with fur moms/ dads, and arranging travel between us. I could only give 4 stars as Pawrade's customer service department advised that I would receive a phone call to answer all my questions 24-48 hours before delivery of my puppy. I never received that call.”
“We just got our pal macho today. He's super cute and sweet. I felt very taken cate of during the process of adopting him. All of the reps were very available and willing to answer any questions very promptly. They also really care about the dogs and that is so reassuring. It was really an easy and pleasant process. Knowing that all the things were organized and taken care of ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The breeders were amazing! They truly care about what they do! Healthiest puppy I have ever gotten yet. I would absolutely recommend them and use them again. We had a wonderful experience!”
“Wonderful service everything went smoothly our puppy is awesome!”
“The entire process from beginning to end was so smooth (the hard part was the waiting). My experience with your staff, the breeder and the carriers was very pleasant. Sara (now Sassie) is a pure delight! Thank you.”
“Savannah, now Sophie, is a real sweetheart. She loves cuddles and her training is coming along. Thank you for connecting us. ”
“Pawrade was great! It was easy, simple, and quick to get our puppy! We are so happy”
“Using your service we are satisfied. Delivery once scheduled went through Without a hitch. Puppy was delivered on time only knock was supposed to receive a blanket and collar she didn't have either.only thing communications at the start we didn't quite understand What was happening or procedures. A little worried but then we received the all ok call and explained the process no Problems after that. Puppy is awesome and exceeded our expectations ”
“I have wanted a toy poodle for many years. I found an adorable chocolate toy poodle on the Pawrade website and quickly sent a message that I was interested in him. All representatives from Pawrade that I worked with but especially Shannon went above and beyond to make sure all of my questions were answered and also to make sure that I had all the necessary information I needed to care for my sweet puppy. Shannon stayed in contact with me often during the process. My puppy was delivered to my house and the courier that brought him to me communicated with me often during the trip to let me know how he was doing during the travel here and sent me pictures along the way. He is happy and healthy and this whole process getting him here couldn't have gone any better. Thank you Shannon and Pawrade for making this process so easy and pleasant!! ”
“Wonderful service beautiful puppy when the vet checked the puppy on arrival in Erie commented on the wonderful health it was in. It is very hard to trust in service on the internet but believe me this is a gem ”
“Amazing service from the beginning with the first message of interest to getting him in my arms. I couldn't have asked for an easier way to get this guy home!”
“I am so excited to have my pup! Pawrade made this such an easy transition! I would recommend them to everyone I know! I had easy contact with them and knew them by name. So helpful and friendly! And the currier service they used were top of the line! Once they picked my pup up they were giving me updates and pictures all the way till I got him! They were very friendly and did an excellent job taking care of him till he got here! I just can't say enough how great this company is!!! ”
“Pawrade restored my trust in the online puppy purchasing experience. They were highly communicable and easy to speak to. They answered all of my questions and were considerate of my concerns. The process was smooth and complete and the transport agency that was used to deliver our puppy was excellent! If I get another puppy will definitely go through Pawrade again! ”
“Great company and experience. Puppy is doing great and you must be a little patient with ground transport.”
“Love our new fur baby. Throughout the whole process, I was kept informed. My kids a very happy and that makes me happier. Our pup took to the family immediately and we are very satisfied with this company and how they handle bringing a new family member to our home.”
“Wonderful experience. Received phone calls on prior arrival and what to do after the little guy gets to his new home. So happy we have a new family member.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
