Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Love the puppy. ..she's adorable, sweet, playful and housetrained. I thought the communication with Pawrade could have been better....more coordinated among the various people i dealth with. I would have preferred to deal with one person for the entire process instead of 4 different people who didn't know other parts of the process. Thanks ”
“An absolute pleasure”
“great buying experience kept me informed through whole process. would reccomend them to evrryone!!! thank you for my besutiful puppy”
“It was very nice doing business with this company they were spot on on everything they kept me informed on how the dog was doing plus plenty of pictures I could ask any questions I wanted the dog arrived on time unharmed and playful I'm very glad my daughter sent me to this company in their direction thank you for everything and the people that delivered the dog were wonderful handle us thank you again”
“Love my puppy she is beautiful ”
“So happy she got here. I love her so much and her personality is so cute. Thank you so much for putting up with me.Everyone has been so nice.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade is professional. Every step of transition is smooth: reserve puppy is easy and fast, payment is secure, delivery is safe, puppy care is detailed, puppy health is guaranteed. A true five star service. I'm very happy I have chosen Pawrade. BTW, our new puppy Daisy is just lovely and so cute and healthy. Thank you, Pawrade!”
“I love pawrade I was nervous at first but delivery was successful!!! Great job!! ”
“I was very happy with the process of getting my new puppy hear the couriers were great everybody kept in good contact and let me know step by step what was going on”
“My experience with choosing my new puppy friend was seamless from start to finish. Communication for the most part was exceptional. Renee, the travel concierge stepped in as our flight companion to help get him from the breeder to my home when previous plans fell through. She was awesome with making sure he was comfortable during his long flight to the east coast. Even freshened him up and had him smelling lavender fresh when he arrived.”
“The entire process has been great. I've been walked through the process from start to finish. We were placed in contact with the breeder and our pickup was smooth. Pawrade responded to all our questions in a timely manner. ”
“Pawrade was great! Very helpful in the process and it made for an easy and safe way to get the puppy I wanted! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I helped my parents purchase a Sheepadoodle and Pawrade was so professional and helpful. They went above and beyond to make sure the pup was getting a good home and after we purchased the pup they followed up, called gave information, sent info., did a info call and more. After we picked up the puppy they continuously checked on the pup! Pawrade is above the rest. They care for both the pups and the families. We have had dogs our whole life and this was above an amazing experience. I would highly recommend Pawrade for your next forever friend.”
“I love baby Joey (Noah). He has been such a blessing and so adorable! Fun loving attitude! He loves to play hard and snuggle sweet!!.. Thank you for my sweet baby!! ”
“Very good experience. Easy to purchase and place. The Pawrade team does a good job at reaching out to coordinate everything with the breeder and to ensure we are prepared with all we need for the puppy as well as our obligations. They truly care about the puppies they place. Our puppy, Charlie, is very happy in his new home. ”
“Awesome professional experience. Answered all my Questions and were very quick with responding. ”
“Fantastic experience from beginning to end, and we love our Dog!”
“I really liked the initial person that I worked with who told me if the puppies I was interested in were still available; however, I did not like working with the individual who helped me after I had purchased my dog. She was quick to respond, but she was not adequately responsive. I would ask multiple questions in one message, and she would only answer one. She was also very unhelpful in trying to schedule my pet to be picked up. She told me I could fly in and pick him up but never clarified the airport, so I booked a ticket to the wrong airport (the city she originally told me). Then after I had paid for it to be changed and 2 days before I was to leave, she told me I could no longer come because my dog was obviously going to be too big to fly back with me. If that was something that she or the breeder knew was a possibility before hand, I wish they would have communicated with me to save me time and money. ”
“The minute I saw Beau I knew he was going to be a part of our family. From the first call I knew I found the right place. Morgan was wonderful. She answered all of my questions and explained the process. She gave me contact numbers so I could speak with her directly if I had any questions. Then I met Shannon our travel concierge. Shannon explained exactly what would happen next. Everything was so easy and so well coordinated. We bought our little guy on May 19 and he was vet checked and delivered on the 24th. I would recommend Pawrade in a heartbeat!”
“Everything went great. Enjoying our new pup! ”
“Great experience! We absolutely love our breeder and our brand new baby pup!!!! So happy!”
“I love my new Fur baby he's perfect. The process was very easy. What I didn't like was that I wasn't told that the airline don't fly puppies if it's over 85 degrees until I had purchased. I was told the puppies are in a temperature controlled area, so in my mind why if it's over 85 the puppies can't fly. I used the nanny and it was cheaper and I was very satisfied with the nanny service. The nanny send pic doing traveling. I think you should have more than 72hr to see vet because it's a pandemic. I had a hard time finding a Vet, I did but it wasn't easy. My puppy is health per the Vet very satisfied with my new baby.”
“We received our Cane Corso puppy (Eris (Nirobe)) on 5/22/21 and she arrived in great health and was immediately in a playful mood with my 5 year old son. The whole process was very easy and I worked with a man named Peter who was very informative and communicated every step of the way and if he didn't know something he didn't hesitate to contact the breeder with my questions, whether it be day or night. So with that being said, a HUGE thank you to Peter at Pawrade and Eris' breeder, Cydney! Regards, Josh L. and family”
“Absolutely incredible service to the beginning to the end , everyone keep me informed over the details, we are so in love with Zeus 'Enzo' , thank you all ! Little but little Zeus are getting comfortable with his new Family and his siblings 'the cats', but we are noticed already his big and goofy personality!!”
“Staff is so kindful,helpful,. They guide proper way which is good for you ....overall I m satisfied!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
