Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Whenever I had a question I got a response within 24 hours. Every question, worry and fear was addressed as I thought About it and reached out for an answer. I got Phone calls, emails and texts and appreciated all of them. I will definitely be getting my next dog when I'm ready through them again”
“We were very nervous to purchase a puppy versus adopt. We tried to adopt for months with no luck. Then we found Pawrade and fell in love with our now, newest family member. We reached out to Pawrade and they were very responsive. We were able to ask questions, and communicate directly with the breeder. We chose to fly our new baby home, and when we received her, she was a happy and well adjusted puppy. We could tell right away she had been loved before she came home to us. Thank you for helping us find the perfect new baby for our family. We are in love!”
“Every body I spoke with was kind and courteous .”
“Could not be happier. Great service.. Quick response to any questions. Professional staff. Got my puppy in the time frame that was promised. Puppy better than I imagined....Thank you so much.”
“Adopting our puppy was as smooth as could be expected for an online transaction involving an unknown quantity. It is slightly unnerving to select a puppy without first meeting him, but my instincts are good and we took the plunge. The payment platform is a nightmare; none of my attempts to create a profile worked, and they were unresponsive. We also could not upload documents showing on-time vet exam. (This is the reason for 4 stars instead of 5; it affects our ability to recover expenses of issues arise.) That said, the breeder side of the transaction was great. The rep was responsive, and put us in contact with the breeder directly. We were able to quickly arrange local pickup. We are ECSTATIC with our Australian Shepherd puppy, now named Laszlo. He is beautiful and was exceptionally well-socialized for his age. He's been an absolute dream, and we love him to pieces.”
“From beginning to delivery of our beautiful puppy, it was a pleasant and easy experience. Love our new fur baby!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The entire process was smooth! Everything was a breeze. Thank you Pawrade! We love our new pup.”
“I would highly recommend Pawrade everyone was friendly. The communication was awesome on letting me know what to expect next. All of my questions were answered within a couple hours. Once my fur baby was picked up I received daily updates from the carrier with photos and a little note on how she was doing.”
“Communication was excellent and pup came as expected love the service.”
“Using pawrade was expensive but to avoid all the scams out there, worth it for sure! They used petpay for the transaction and it was safe and secure, along with a reciept sent to me email in case something went wrong. Expensive, but good experience and worth it :)”
“A wonderful way of adding a new fur kid to our family!!!”
“Pawrade was amazing. I literally got the cutest puppy who is so loving and sweet and almost well trained. Puzzle pieces delivery was a godsend in sending me photos along the way. Literally so grateful for this precious creature and couldn't give a better recommendation. She came with some typical puppy health issues, but nothing that can't be healed. And she is beyond well adjusted for her time here and that is everything. Love my puppy and recommend beyond words.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Wonderful addition to our family! Also, completely house trained! A very nice surprise. Home only 4 days and is soooo smart. I believe Corgis are super intelligent, at least, our boy is. PAWRADE, RENEE and so many people made this possible and we are thankful for the ease of payment, travel arrangements, and, delivery. I will send a video and pics of our happy boy very soon. Thank you, again. Judy P.”
“Thank you, he's a wonderful puppy.”
“We love our Rip! Very easy process... We will definitely use your service for our next puppy.”
“Great customer service. So happy with our new fur baby”
“We are so pleased! Everything was so smooth! We are very happy and love our little guy!! Thank you all!”
“The communication from the site was great”
“Great fun in receiving beautiful puppy. Service was excellent.”
“We love him to death, he is a perfect dog couldn't ask for a better dog then ollie”
“The transaction was flawless. Marcy is just what we needed. She is healthy, eats well and loves to play. We enjoyed meeting her family. We could tell they were nice people who will miss Marcy.”
“I love the dog but he had worms and parasites upon arrival! I had to bring him to the vet ASAP and pay for his meds which should have been covered. I was told I would be reimbursed for the med fees I paid because they clearly were not done right. Thanks and please let me know.”
“The process was very quick and easy”
“the process was easy and the result is fantastic, we love our new puppy!”
“Delightful and easy (if a bit surreal!) experience buying a puppy online. We received our beagle last week, and could not be happier with her -- even cuter in person, and (what seemed like a gamble when you can't meet the dog first) her personality is a perfect fit for us. She is happy, fearless, goofy, and a snuggler. Pawparade had great communication with us, made things very easy, and the pet transport company was fantastic, with numerous texts and photos while en route to our home. So weird to click on the computer and then a week or so later have a pooch in a bandana show up on our front porch, but there it is. Very thankful for this newest member of the family. Thank you, Pawparade!”
“We are highly pleased with our new family member: CHURRO who is bringing a lot of joy in our midst!”
“Everthing went well and me and my family is so greatful to have Colt in our lives and our home thank you.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
