Verified · Dec 14, 2020
“Excellent experience and customer service! We love our new family member. I would highly recommend.”
Karissa K. · Modesto, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 330 of 337 · newest first
Verified · Dec 12, 2020
“The experience with the team was great. I had to delay getting the puppy due to traveling and the team worked with me. I appreciated the understanding. He is an exceptional puppy.”
Dewan S. · Milwaukee, WI
Verified · Dec 11, 2020
“Thank you for the professional service. After dealing with several shady pet listings I was nervous about getting scammed. Saw the ad on Pawrade and researched them for weeks until I was sure everything was above board. From the first communication to purchase to delivery Pawrade came through big time. Thanks again!”
Josh J. · Billings, MT
Verified · Dec 11, 2020
“We are delighted with Sawyer (now Harold)! He is brings a lot of joy to our life and looks like he was very well taken care of! Harold was delivered right to our house, which was great! He even came with a bag that included a blanket, collar, leash, food, and a few toys! Overall it was a very good experience! I took off one star because it is nearly impossible to get Harold to the vet within 72 hours during covid. I called four different vets and none of them are accepting new puppies until January. The delivery also made us a bit nervous. Harold was supposed to arrive at 2:30pm and did not arrive until around 6:30pm. This in itself did not bother us, however, there was very little communication about the delays. For a while, we thought we had been scammed. ”
Hope H. · Manitowoc, WI
Verified · Dec 10, 2020
“Very happy with our new puppy Levi. I would say the only thing that would be better if Pawrade coordinator to contact interested customers by phone for a more personal experience.”
Jervae J. · Inglewood, CA
Verified · Dec 10, 2020
“This was a great experience. Fast and easy and never had a problem with communication.”
John T. · Charlotte, NC
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Dec 10, 2020
“I love my new puppy. The process was pretty smooth for the most part. I would recommend this website ”
Jaclyn M. · Plano, IL
Verified · Dec 9, 2020
“I cannot tell you how great of an experience I've had with Pawrade. From my initial inquiry to delivery... everything was great! The representatives were knowledgeable and kind. No matter how many questions I had, they were there to answer them promptly. The Pampered Ground delivery service notified me along the way with text messages and pictures. They practiced safety precautions when they arrived, wearing their masks and distancing themselves as much as possible. I would definitely use this service when looking for another furever family member. Joy (who is now Fendi) is enjoying her new home. She is happy and healthy. Will update with pictures soon. Thanks again for providing such a wonderful service.”
Curtisha J. · Texas City, TX
Verified · Dec 9, 2020
“My boyfriend and I got our puppy through this site. We both loved the ease of looking at the puppy and appreciate the effort and care that the workers put in to make sure we were ready. They reached out to make sure we didn't have any questions and you can tell the truly care about the wellbeing of the pups.”
Sierra D. · Bristol, NH
Verified · Dec 8, 2020
“Great experience from the beginning till the delivery. Cooper (Ruger) is an awesome puppy and a great addition to our family. Mike from TeamWork Transport did an awesome job delivering our puppy 2 days before the schedule.”
Igor B. · Sharon, MA
Verified · Dec 8, 2020
“My experience with Pawrade.com was WONDERFUL!!! I live in Georgia and my breeder was in Arkansas. But even so, they were able to make sure that I was well informed. They answered all my questions. And, the platform they use for transactions was excellent! (Make sure you use their platform and not any other form of payment. I have read some horror stories concerning using something other than the platform they provide). I was sent pictures every Wednesday showing me how my puppy was growing. Even when she was in route for delivery, the person making the delivery sent pictures of her while she was on her way to me. She is a beautiful puppy that we have thoroughly fallen in love with. The only thing that I wasn't sure about is if and how I could communicate with the breeder to get specific questions answered. But, that is just me being the type A individual that I am. I would definitely recommend Pawrade.com to anybody looking to add a furry member to their family.”
Michelle B. · Atlanta, GA
Verified · Dec 7, 2020
“It was a long drive, but worth every minute to get our new baby. Her new name is Chloe and she is a VERY good traveler. Thank you again!”
Anne B. · Harlingen, TX
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 6, 2020
“very good, honest, professional and pleasant experience with pawrade. definitely recommending them to all of our friends.”
Iman F. · Randolph, MA
Verified · Dec 5, 2020
“Love my new little precious addition!! ”
Cortney E. · Summerville, SC
Verified · Dec 3, 2020
“Great team behind a Great pet!!!!”
Francis D. · Rochester, MN
Verified · Dec 3, 2020
“Kim was very nice, very knowledgeable and very helpful. A+ service.”
William C. · Lake Charles, LA
Verified · Dec 2, 2020
“Fantastic! Would recommend to anyone searching for their new furry addition to their family. They were very responsive answering any questions we had throughout the whole process in a timely fashion and we're the perfect liaison connecting breeders with potential new pet owners. 10 out of 10”
Rachel M. · Los Angeles, CA
Verified · Nov 30, 2020
“I got izzy this morning she was pretty relaxed now she is running around the house n playing with some toys getting along with other dog.all is well. I do have to know what kind of food she's on.”
Michael K. · Las Vegas, NV
Verified · Nov 30, 2020
“Savannah is very happy in her new home. The process went very smooth. She was delivered on time CJ Peavy was very professional in his care and handling of the process I am very pleased with your service.”
Thomas J. · Rio Rancho, NM
Verified · Nov 28, 2020
“Fantastic service. Very helpful in answering all the questions I had about dear Luna.”
Russell J. · Portland, ME
Verified · Nov 27, 2020
“If you are looking for the love of your life, I'd consider Pawrade. From the moment I spotted the pup for us, they helped every step till we received our new family member. They are caring.”
Randy M. · Phoenix, AZ
Verified · Nov 27, 2020
“Everything went great. Love Tucker.”
James V. · Spanish Lake, MO
Verified · Nov 27, 2020
“CJ was our driver for Blink. He did a great job keeping in touch and brining Blink here safely. CJ was polite, professional and helpful. He took excellent care of our new puppy. Thank you!”
Loretta G. · San Juan Capistrano, CA
Verified · Nov 25, 2020
“He was more than what I expected! I couldn't be happier and I'm happy to start this new journey with our new family member.”
Savonnah W. · Marrero, LA
Verified · Nov 24, 2020
“Such a pleasant experience!! Would definitely recommend”
Carina R. · Fitchburg, MA
Verified · Nov 21, 2020
“Our Experience was nothing short of fantastic! The staff was extremely responsive to our questions. We were able to video chat with the breeder, saw our puppy with his mom and siblings. We used the pet companion service which was comforting knowing our dog was well cared for on his trip to his forever home. The most surprising aspect of our experience was how well socialized our puppy is! He loves his crate, is not startled by any sounds, has clearly been raised in a loving home. Thank you so much for making this such a successful experience!”
Elizabeth W. · Boston, MA
Verified · Nov 20, 2020
“We were able to pick Cam up locally and brought home a gorgeous, smart, healthy, energetic and playful female Goldendoodle puppy. We are so happy and blessed to have Cam home with us. What a perfect addition she is for our little family. Thank you so very much!!!”
Taryn S. · Emporia, KS
Verified · Nov 20, 2020
“Pawrade is great. Seemless purchase and delivery. Our pup is healthy and energetic.”
Mike D. · San Francisco, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.