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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 333 of 337 · newest first
Verified · Oct 12, 2020

“Great experience. Emma arrived safe and sound”

Jeanette B. · New Port Richey, FL
Verified · Oct 11, 2020

“We got a golden doodle puppy from Pawrade and everything worked out great. Recommend this site. ”

Brian K. · Waunakee, WI
Verified · Oct 11, 2020

“Very sociable, easy to interact with, kept me updated on their progress. Lily was as beautiful as I expected. A big lover but very skittish.”

Robert C. · Oxnard, CA
Verified · Oct 10, 2020

“Happy to finally have her home. She was petty timid the 1st 2 days, but has finally opened up. Came back from CAT with her and she's a massive hit with the wife and kids. Love the new addition to our family!”

Colin Z. · Atlanta, GA
Verified · Oct 9, 2020

“The puppy is perfect. Pawrade was also good to work with.”

Neal B. · Carpinteria, CA
Verified · Oct 7, 2020

“Everyone I dealt with was warm and caring from my first query until Dally, now Quinn, was in my arms. They responded quickly to all my emails and providing me with important information, ie NuCal. I fell in love with his picture and he is absolutely perfect. If he isn't playing or eating, he is cuddling in my lap. He is very intelligent and has learned his new name, sit, come and potty. I would highly recommend this company when searching for their forever pet.”

Elaine D. · Putnam, CT
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 6, 2020

“Pawrade made is very easy to make all the arrangements for me to get my puppy here safely. The staff on the telephone responded quickly to any questions I had and were very pleasant.”

Donna D. · Collegeville, PA
Verified · Oct 6, 2020

“It was so great to meet Brandon the breeder. He brought peanut (jersey) to us at the campground and answering any questions we had. He's genuinely concerned about the puppy and peanut is just precious. ”

Connie G. · Eagle, WI
Verified · Oct 5, 2020

“It was a successful surprise gift for our 3 boys. The Pawrade staffs especially Mr. Brian were very helpful, communicated well and walk us through the entire process. Thank you for getting us the perfect puppy that we all wanted to get.”

Winda & Doug D. · Port Saint Lucie, FL
Verified · Oct 5, 2020

“Honestly things seem skeptical when dealing with the internet and there are a lot of scam artists trying to sell puppies. But since I've received my pup, I'm extremely happy with the outcome. So I would definitely recommend going through pawrade for anyone looking for a furry family member.”

Julian M. · Springfield, MA
Verified · Oct 4, 2020

“It was a great experience. I am grateful for the link to getting my new girl”

Erica B. · Arcata, CA
Verified · Oct 4, 2020

“Pawrade was a great experience, we love Maggie! Thank you. ”

Geanie G. · Newbury Park, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 4, 2020

“What a great experience! From the very start all questions were answered and made the process very smooth. Nala is such a sweet and healthy girl we couldn't be happier! Thank you!”

Brenda B. · Las Vegas, NV
Verified · Oct 2, 2020

“Everything worked out extremely well. Thank you.”

Sherry T. · Doylestown, PA
Verified · Oct 1, 2020

“Great company, did everything they said they would and we have a beautiful beagle now!!! Thank you again”

Alisa B. · Reno, Nevada
Verified · Oct 1, 2020

“Pawrade Correspondence was timely by phone and text. Coordination with breeder was good. Purchase of pet was easy and secure once your account is set up online. Pet transport by ground to your home, was secure and convenient. Gave 4 stars because pawrade limits time on phone with breeder, and stays on recorded line. After pup sale was complete, pawrade was not really watching buyers text comments which caused confusion and extra work on buyer. Specifically not telling me that the breeder would not bring pup to the airport until it was posted 2 days later. By then, a plane ticket was purchased, then had to be cancelled. This added stress to a happy buying experience. The company has implemented security measures so buyers avoid fraud. Overall, I would highly recommend Pawrade.”

Robin D. · Mount Olive, NC
Verified · Sep 30, 2020

“My Dog's Sarge .He is very good puppy. he's so cute and very warm. Is very lovely. Thanks”

Bobo Z. · Palm Beach Gardens, FL
Verified · Sep 30, 2020

“Couldn't be happier with our wonderful new fur baby.”

Amy W. · Foxborough, MA
Verified · Sep 30, 2020

“Great experience. Got back to me with all my question and concerns very quickly.”

Jennifer S. · Brick, NJ
Verified · Sep 30, 2020

“I was a little concerned about how things would work, but the process went smoothly, especially during the pandemic. Munch arrived in good shape and fit right in with the household. He was described as laid back and sweet and he certainly is. He attached to us right away and is gentle with some occasional puppy high spirits. The breeder is obviously excellent. ”

Mary S. · Poughkeepsie, NY
Verified · Sep 29, 2020

“Very good Service , I love my Puppy name { LoLa } so much thank you so..so much for pawrade.com ”

Steven N. · Navarre, FL
Verified · Sep 28, 2020

“Very simple and easy process! Got my puppy in no time and my breeder was amazing to communicate with!”

Christopher G. · Rolla, MO
Verified · Sep 28, 2020

“First time buyer 9/2020, very easy process, the support people were excellent, very good communication from start to finish, very helpful to get dog into my hands including the transportation service, don't be afraid to buy for them.”

Mike B. · Hamburg, NY
Verified · Sep 26, 2020

“Great experience - we love our new puppy!!”

Laurie K. · Union, MO
Verified · Sep 25, 2020

“The breeder and the payment company were very friendly, professional, hospitable, and communicative. My puppy is a sweet, intelligent, playful angel. The breeder sent photos and a brief update about her growth once every week until shipment. I was grateful to have these nearly real-time updates of her growth both physically and her personality. I was warned she was a diva (in a cute way) and loves to snuggle, both definitely true. Thank you for helping me welcome my new little best friend safely and lovingly into her forever home (/castle). :)”

Kristen Q. · Martinez, CA
Verified · Sep 24, 2020

“This was one of the best decisions that we ever made! They were very prompt in answering all my questions and the response time was really quick. I had a ton of questions before I bought my furry baby home and they patiently answered all my questions. The Petpay was a great way to make secure payments. One of my greatest concerns was to make an online purchase but having reviewed through the petpay option, I was comfortable to buy Trigger online. Trigger looked exactly like the pictures listed and they gave us a health certificate and microchip information. We asked for a contactless delivery and they respected our choice and the delivery met all our needs. Highly recommend Pawrade !!!”

Harika M. · Newark, CA
Verified · Sep 23, 2020

“I have nothing but good things to say. I received almost immediate responses to my emails. They were wonderful at making me feel comfortable and confident with the process of receiving my puppy. They do a wonderful job from beginning to end. Thank you!”

Barbara U. · El Paso, TX
Verified · Sep 23, 2020

“Everything went smoothly except Milo came earlier than expected but I was ready. Everyone I spoke to and the gentleman that delivered Milo to me were all exceptional. Thanks so much for everything. Milo is sleeping on my foot right now. That means I get a minute to work (lol).”

Marcia J. · Grand Prairie, TX
Verified · Sep 22, 2020

“We bought Joyce - now Bagel - trough Pawrade and buying a dog online without seeing her first was scary and daunting but the team kept us informed and about our dog and her progress. Our dog is happy, healthy and full of energy and we love her.”

Soren K. · Los Angeles, CA
Verified · Sep 21, 2020

“Completely effortless and process, thorough and complete for new dog owners. Communication throughout the process was regular and on point, and follow-up was flawless.”

Steve G. · Hinsdale, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.