Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Harold is so adorable! I hadn't used any adopt pets sites in the past and was nervous about scams. Parade has so many safe guards in place that I am very pleased and impressed!! The second Harold was in my arms I knew I made the right choice. The regular updates on my puppy were very much appreciated.”
“Flawless from start to finish. Communication was great and the interactions were always informative and helpful. Great experience!”
“First off the puppy was starving and thursty. I asked the driver to take a picture of the dog. He replied no. Gave me one time and kept switching it. Confusing because I work 7 days a week on the night shift. I cannot take a day off I will lose my job. It killed me to get here in the timely fashion for them. When he got here he was friendly and business like which was great. I didn't like the fact that every time I text them or him, they replied at the end of their tax gratuity is welcomed and appreciated. I think that is very cheesy and unaprofessional. If I feel like tipping I will do so. I chose not to tip because that was thrown down my face. They wanted a tip but yet couldn't take a picture of the dog at least one picture I asked for. I have gotten two dogs from your company and the first one went very well and transport this one was iffy from the start. I stated to the person that I'm not sure if I could get home between 7:15 and 7:30 a.m. . That I don't understand what happened”
“We love Nalia but I changed her name to Polly. She is loving every minute of it and so am I. She’s been a dream playing with her sister!”
“Just receive my puppy Hector today he arrived on time and it didn't take him long to adapt to the house. And working with a concierge on the purchase everybody seem to be on the same page and communication always seem to be right there if you needed it overall so far it was an excellent experience thanks all involved.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Amazing experience!!! we love our new puppy. Everyone involved was helpful.”
“Everything from purchase to delivery went perfectly. My puppy Louie, who is breeder named Mickey, is a delight. The breeder did a great job getting him ready - he’s used to having his paws rubbed, he’s great around people. He’s immediately loved by all who meet him.”
“Thank you for finding our furever friend! Amazing process, tracking puppy transportation was beyond awesome! Thank you!”
“Although it’s only been three days, everything has been wonderful so far! Tara has been fantastic—she’s always made herself available to answer any questions and provided reassurance about upcoming events. Our new furry family member arrived on time, calm, well-groomed, and is settling in beautifully. He’s making his first trip to the vet today, and we couldn’t be happier. Thank you so much for everything! Brian & Nancy”
“Very happy, she's everything I wanted and we will be friends for life”
“I'm very happy with Lucy and the service from Pawrade. I think the breeder/owner could have freshened her up a bit before she was picked up for delivery. Her hair is overgrown the bottom of her paws and her butt hair I had to cut already. I couldn't pick her up myself so she was delivered to me. Long ride for a little girl. She was picked up on Friday, April 26th but I didn't receive her until 10:40 p.m. on Sunday. With the cost of that it was a bit disappointing. They were very nice and took good care of her it appeared.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am in love with my new mini goldendoodle (onyx) now named Milo, He is the perfect puppy and thanks to the breeder for all her hard work. It shows in onyx personality and his eagerness to be part of a loving family. Pawrade did an amazing job of leading through the adoption process. At first it is a bit confusing because you talk to four different people in charge of getting your dog to you. The concierge takes care of your initial road to adoption. The next person takes care of paperwork and payment. The third takes care of all financial obligations. The last is the person who completes the final road to getting your puppy to you as soon as possible. Even though you communicate with each one separately, if one is not available for any questions, you can always call the concierge of which they can answer any and all questions you have My Milo traveled by car by from Indiana to Maryland and arrived safe sound and happy. GREAT COMMUNICATION!! Katie Carter”
“The whole process of adopting my puppy was excellent from start to finish. The Pawrade customer service was outstanding.”
“Delaney is absolutely amazing, sweet, cuddly and smart. I couldn't be more pleased. Thanks!”
“I am so happy with my little havanese pup! He got to me safe and sound by a very caring and experienced ground transporter who kept me very well updated during the 2 day and night trip! The pup is all I'd imagine he would be, and more! Thanks Pawrade for keeping me well informed. Thank you to Puzzle Piece Carriers and Christien for doing such a great job!”
“The experience of finding my new pup and the entire process until he arrived at my door was amazing. The Pawrade staff was thorough, knowledgeable,kind, and compassionate”
“The entire process was great. There were many concierges who helped me through each step. The puppy was driven from Missouri to my home in WV and arrived on time and was freshly bathed and dried. The breeder did an outstanding job in raising this tiny four month old puppy! Great socialization skills. My puppy is calm, yet playful. So far, I’m very pleased!”
“I was very pleased with the entire process from researching then funding my precious puppy. All of the intermediaries were very knowledgeable and answered every question. I chose a local pickup and am still in transition back to GA. The breeder, Daniel was very courteous and thorough in paperwork/vet records and pictures. I have already recommended Pawrade to a couple friends who are considering a new fur baby!”
“I’ve got the most beautiful and loving dog ever❣️”
“This is the best puppy buying experience I've ever had. Thank you so much! Our Benny is such a blessing. :-)”
“Great instructions, support and process! Bravo!”
“Kaleb now Charlie came to us in great condition. It was a smooth transition I was able to track on line where he was at all times the guys from wags on wheels were fantastic as were the puppy concierge Tony and Lois. 5 stars to all 🥰”
“Pawrade was extremely helpful with the purchase of my new puppy. They always responded quickly to my emails and made sure I understood every step of the process. Everyone I corresponded with was friendly and professional. I would highly recommend them.”
“Great service and delivery, Pawrade had great communication.”
“Everyone was extremely nice , helpful and answered all my questions and concerns. It was a wonderful experience”
“I gave your company a three mostly due to the information given by the breeder to your company. The puppy that I received at 15 weeks of age had no training done with her. She doesn't come when called, she cowers when you go to pet her, and she jumps at any loud noises. When first reading her bio there were things listed that were being worked on and the for mentioned were some of those things. As a former breeder of labs as soon as they were eating on their own they had collars put on and would come when they were called by just calling puppy, puppy. This puppy also eats her own poop which also tells me a lot of how her litter wasn't worked with. She's a wonderful addition to our furry family it's just she'll need a lot more initial training that she didn't get. I'm not sure how you're agency does checks and balances with your listings but the breeders that list with you need to be more honest with you. As an agency you were good at communicating and keeping me informed.”
“After a week of learning Neelys personality we have finally given her the name Francina Louise aka Francie Lou. She has been a complete joy to our family and extremely spoiled already. She goes everywhere with us, loves to fall asleep on car rides, has already following our other dogs in going potty outside, and l even sleeps in our bed on her own cooling pillow because she was flipping all night from being hot. When we lost our Shih tzu, our first little dog of 15 years a few months ago I never thought I could find another like her. Francina is in every way so much like our Mylie its like she was sent to us from her. We are absolutely over the moon in love and happy with every step Pawrade helped us through to get her. Thanks to the very kind crew who helped us in making this process smooth and easy. We will love her forever! Also, if you're interested in pet art or updates on Francina, find me on social Jamie Morath Art.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
