Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our little one was delivered safely and healthy. She settled in right at home. The updates throughout the trip were wonderful and all of the information/steps were given well in advanced.”
“Excellent and smooth process!! We’re so in love with our new baby girl!”
“This was the best experience ever. Everyone was so kind and informative in the care of Sebastian, aka Carlos. Have recommended you to a lot of people and will continue in the future. Please thank the breeder for all the care she gave him.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Absolutely love pawrade! People are so nice. I'm in love with my new puppy 💕”
“So happy with our experience. Fantastic communication from the Pawrade team, giving us everything we needed to prepare for our new girl. She is perfect in every way - healthy, spunky, and so loveable. We couldn't be happier with our experience. Thank you!”
“I had 2 frustrating experiences with another site. So, I gave up on them. Then, saw Pawrade. I found a perfect puppy for me, went through all of the steps and it all worked so well. Today, my sweet furbaby came to live with me and I feel beyond blessed. Thank you so much!”
“Puppy is very sweet but not at all potty trained yet but we are working on it. She is getting along well with the other puppies we have and they are playing all the time. She is a great addition to our family!”
“Very professional, went smoothly!”
“The purchasing process was pretty seamless, travel and delivery of the puppy was completed without any issues. Our family is really happy with our new puppy.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We had a great experience with Pawrade! They were very helpful and informative and our puppy is awesome!”
“She is so darn cute. Love her so much. The night she arrived she stared at my pictures on the wall. I changed her name to Annie. She is full of energy. She already knows how to use the Doggie steps to the bed. Annie does not like to be in a crate. When she naps she wants to be next to you and touching you. She makes me laugh. Thank you again for her. Vet said she had a good check up.”
“Everything was great”
“The adoption process to get my little Nico was seamless and FAST!! I was able to contact my liaisons easily and responses were always prompt. They were in constant contact with me as well and it allowed me to be fully prepared and ready for our new family member. This experience was fantastic. Thank you Pawrade!!”
“We got Isabella at 5 o'clock this e morning. She was so excited to be here. She gave us a lot of kisses. She's all excited running around the house checking out her toys and doing her bunny hops. She's such a good little girl and she is doing fine. We are having lots of fun with her. We're so happy that we got her.”
“The entire process was wonderful. I love our new puppy! Thank you. The carrier was excellent.”
“Using Pawrade was a great experience.”
“Thank you Pawrade and WagsonWheels! We have welcomed Klaus Aka: Isaiah with open arms. He is a beautiful healthy boy! He is playful, happy and loving. His delivery was smooth and we really appreciate our transport parents Aaron and Karen! Klaus is acclimating well and is starting to potty train. Thank you from the bottom of our hearts! We are super smitten and in love with our new boy!”
“I am so happy with all of the communication. You guys were great! I was so concerned that this might be a scam but with the messages I received I knew this was not one. You guys are the ones to trust!”
“We are so happy with our girl and appreciate the thorough step-by-step process to bring her home. Lacey ( aka Zinnia) is so LOVED. Thank you!”
“It was nice to receive messages all along the way. Very helpful representatives ,made the process very easy I would use them again If I wanted another dog”
“Thank you so very much. We love him. He will be well taken care of”
“Communication was a little slow at first, but maybe I was expecting too much? Anyway, our little one arrived on Easter Sunday via a transportation company and we couldn’t be happier! Kudos to the breeder too! She is very relaxed around noises and settled in the first night. Very unusual for a puppy. I knew she was meant for me after I kept searching for a puppy like her, but closer to Maryland. There was some reason I kept going back to her and thankful I did! ❤️❤️❤️ She had a long trip from Indiana and is pure joy!”
“I bought Chloe (formerly Anastasia) and she is a wonderful little baby. The purchasing process went very smoothly. I paid the $800 for the "concierge" service to get her from Missouri to Philadelphia, PA. I guess I didn't read or understand what that really was but I was NOT expecting it to be a van filled with crates of puppies to be delivered along the way. Chloe had to endure being in that cage from Friday night until she was delivered Sunday night at 8:30pm. I was so unhappy the entire wait. I will say that she was perfectly fine when I did get her and she has brought so much joy to my life.”
“This is our second puppy from pawrade within 6 months! We will recommend Pawrade to everyone. Great experience both times”
“Link arrived safe & sound. His caretakers were wonderful & even gave him a bath! Communication from beginning to end was more than you could want. Thank you sooo much for our new little guy who we renamed Axl ❣️”
“She was delivered and already is a joy! She was very hungry and went outside to bathroom and explored the Home. Then to my surprise she went to bed and stayed for about 6 hours! Amazing. I'm in love already.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.