“Im very pleased with the service delivery on time my granddaughter is very happy to receive her new furbubby aka Texas new name Gizzie”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“We had a great experience working with Pawrade. It seemed a little overwhelming at first, but it's legitimate and we have our baby home now. We're so excited he is so adorable! Thank you Pawrade!”
“The process to purchase my puppy went very smoothly. Making the payment was easy and setting up the meet for us to pick up our puppy was a quick process. We met and took possession of our puppy at the time and place designated by the breeder.”
“Completely met and exceeded all expectations! Thank you so much for your caring personality!”
“Love the transaction process and how they work with you every step of the way. Love our puppy!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I’ve named her Daisy and she is so adorable and wonderful. Night has been a pleasure as from the ride down she goes to sleep in crate no Noise until I wake her in am. I am so pleased with her and your service & the service that delivered her. Thank you. She’s been to vet.”
“This was an amazing experience, from our days of getting emails that new puppies were available to seeing our puppy in the hands of the drivers. This was a white glove experience and I couldn't have asked for more. Accurate descriptions on the puppy, the training, the socializations. Our Maltipoo puppyhas been interacting with our 9-year old/70-lb boxer since Day 2 with no issues. Paper/pad training has been a breeze because it was familiar. Crate training - a breeze. Obvious that our pup was familiar with human interaction - not skittish or defensive. Would recommend to anyone looking for concierge-level service for their next fur baby.”
“right from the start the process was very easy, everyone we dealt with was was friendly and informative.”
“We are very pleased with our service from pawrade. They made the process very easy.everyone we talked with was helpful and answered all our questions. We want to to say thank you to all the representatives we dealt with.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Wonderful experience! Everyone was super helpful and very friendly.”
“She is a great puppy she likes to bite trying to get her to stop but everything else is fine we love her”
“Very pleased how the whole process went. Zeke has settled right in and is already part of our family.”
“Although very skeptical about getting a puppy on line with all the scams,everything turned out fine.Very safe app to use. The worst part was waiting the 2 weeks for her to get to 2lb or 12 weeks,lol. She arrived perfect, so darn cute,just as she looked on her pictures and description. She is already the love of our life although my husband stole her heart,she follows him everywhere.She passed her vet check with flying colors.We would definitely recommend Pawrade for those looking for a puppy.They also answer any and all questions in a very timely manner.”
“It was a pleasure working with Pawrade when we purchased our Havanese puppy! He was our first pup in 30 years and Pawrade was there for us every step of the way with information about how to take care of a new puppy! Pawrade has excellent communications and service during the process and in following up after we got Mojito home. Highly recommend Pawrade!”
“For the most part my experience with Pawrade was a positive one; however, a few things that I did not like were it seemed once I paid my questions weren't answered as timely as they were before paying and the 15 days from paying till actually receiving my puppy. Once picked up at the breeders the transporter made the over 900 miles here in a day. Overall, I would still recommend Pawrade if you are looking for a new best friend. They are legit and I now have my precious new puppy whom I am absolutely in love with already!”
“From start to finish, our experience with Pawrade was nothing short of EXCEPTIONAL! Truly exceptional in every way. The customer service was outstanding, and the entire team was always one step ahead—keeping us informed, answering questions, and making us feel completely at ease throughout the entire process. Purchasing a puppy can feel overwhelming, but Pawrade made everything smooth, trustworthy, and exciting. We were connected with top-notch breeders, every transaction felt safe and professional, and now we are a very happy couple with our new fur baby! 🐶❤️ None of this would have been possible without the excellence and care of Pawrade. We are beyond grateful and will absolutely be recommending them to our friends and family. Thank you, Pawrade, for helping make our dreams come true!”
“I am absolutely thrilled with my puppy, Willow Bradone Pryor! She is now venturing out of our arms and into the Playpen with all new Toys and having a wonderful time. I thought she'd be tired; however, She just keeps gathering steam! You all have been so helpful the entire time; I've really appreciated it. She is beautiful, and so curious. I particularly liked the guys who drove her here. They let me know every once in a while everything was fine, when the weather was so bad; and the Puppies were always okay and happy. Thank you so much, Susie Pryor”
“Great to work with. very informative and professional.”
“We had an amazing experience getting out puppy through Pawrade. I felt confident that I wasn’t getting scammed and my puppy was coming from a reputable breeder. Everyone I worked with at Pawrade were very professional and helpful at all times. Our puppy is amazing! Thank you Pawrade!”
“Wag on wheels were great However your website does not let you see previous msgs and I would have to call and get vm and no one responded for basic questions.... Also one of your reps set me up and didnt apply Mommy 10 code so I am out $$$$ I love my new baby and so glad she got here safely,,,”
“Love our new puppies "Grace". She has been wonderful.”
“Second time we purchased our very special family member from you. Perfect experience in an imperfect world!”
“I am still trying to get everything uploaded… but the process was easy and the delivery drivers were awesome! Thank you!”
“I highly recommend Pawrade, they ate reliable and professional. We got our puppy Nora yesterday and we couldn’t be more happy! Tks Pawrade!”
“Everything went well and was super easy. There was plenty of communication throughout the process that made feel better getting a dog from far away. Puppy arrived right on time, and was ready to be part of our family.”
“Without a doubt, a very professional and pleasurable experience from beginning to end. We couldn't be more pleased with our westie.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


