Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Very very impressed!! This was a very protected way for me to purchase and amazing puppy. I felt very confident with every step. Pawrade walked me through this process to protect me, and to protect the breeder from and scams. I trusted the entire process!! The breeders and betted, which gave me confidence. And the breeder had confidence that I would be a good puppy parent. Our vet said that our new puppy was be of the strongest puppies he had seen. Not one issue with the whole process!! Very satisfied and will tell all my friends! Our little Rudy, Shitzu is doing so well, we adore her!!! The breeder was top notch!”
“A wonderful nanny delivered her safe and sound to us today and she is as perfect as she appeared on the pictures”
“he is so cute and a very happy little man. he will bring alot of joy to us. thank you”
“From the time that we picked Katherine right up to and including her delivery to our home,the communication was always there; phone call,text message or email. Thank you to Aaron and Karen for all of their efforts and care to bring her safely home to us.”
“Pawrade was very professional which gave me confidence to find the perfect puppy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Working with Pawrade was such a simple process! Everything went as smooth as possible, from payment to receiving my new baby at my front door! They were there every step of the way messaging me and helping me with what I needed to do. Now I have a beautiful Sheltie that I get to love and cuddle. Thank you so much!”
“At first I was hesitant to use an online service. But I couldn't be more impressed. The communication was prompt and thorough. The health and well being of the puppy was always foremost. I'm so happy I found you.”
“Really liked how thorough initial communication was. Responsiveness was very good by the Pawrade team. It did get a little bit confusing about how many touch points/people we were assigned. Was not happy that paperwork could not be updated to reflect error/changes. Transport was close to what was expected. Communication from the drivers could have been a little better. But was adequate. They responded very timely to our one question requesting an approximate ETA after 30 hours of no communication. No second communication was provided updating us on actual arrival time, but that was fine. Grace is amazing! So excited to have her.”
“Very Yeezy Happy I am going to change Her Name from Aurora to Queeny,she is so playful and curious”
“I LOVE the experience. They helped me through every step of the way even when I hit a block. I thank them and I am in love with my new family member 😊”
“I was so pleased to receive such a beautiful mini dachshund, Beethoven Apparently, was well cared for by the transporters from Missouri to Nebraska. His appearance was great and he seemed very happy. It has been a great addition to our home. Thank you!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“From the moment I made my first inquiry into finding the right puppy for my family and I, pawrade and their representatives were professional, friendly, and helpful.”
“I was very satisfied with the staff I communicated with. Only issue issue is a few items the vet found, baby there remained and fecal worms neither item was on well check up before pick up”
“I’m extremely happy with my fur baby Sage and the entire process of bringing her home. Everything was easy, and the communication from Pawrade was excellent from start to finish. They also provided helpful information and a guide with everything I needed, which made the experience even more smooth and stress-free. I truly appreciate how well everything was handled.”
“He’s perfect and very happy little guy. He was well taken care of on his journey here.”
“They were very kind and the puppy was very well taken care of”
“Can’t say enough good things about Pawrade. Step by step communication with everything I needed to know and I had a lot of questions and they always called me back right away. A very smooth transfer”
“I don't remember the moment when I first saw Hazel come across my feed; I had been feverishly looking at miniature schnauzer puppies after the tragic loss of our little pup Harper who was only 4. Ironically, Harper had come to us after my wife's precious little angel, Lou, also had a catastrophic health situation at 4 as well... so our family has really been hit hard with the loss of Harper, a liver-tan and Lou, a blue merle. All I knew for sure was I just wanted to find a puppy that could help me stop being so sad and start feeling like playing and throwing a ball again. Our other mini schnauzer, Mae, was despondent as well. But late one night as I scrolled through Pawrade I saw: Hazel.. with a blue merle dad and a liver tan mom... and a look in her eye that reminded me so much of Lou. I sent my wife a pic... and she said yes almost immediately. Hazel is a dream! Smart, well-loved, joyous, and my new best friend! Thank you so much.”
“Our sweet puppy, Bella, arrived safe and sound. She is just adorable and was obviously well cared for along the way. She has been playful and energetic since her arrival.”
“got a precious puppy; Very pleased”
“Very happy with all the services and support. Puppy updates and pictures were amazing. Definitely will work with this company again”
“Everything really went well, overall, & in the end. I was a little concerned, as well as my twin sister, when 2 makes were going to show up @1-2 ish AM. I’m female & live alone. All turned out just fine! Thank you, for bringing my sweet pup to me ❤️🥰”
“Our whole experience from the initial inquiry to having our new fur baby delivered to our home has been amazing. I have told so many friends about you all and I hope when they are ready they will consider reaching out to you! Thank you for making this a wonderful time in our lived. We are thoroughly enjoying our boy, Winston!”
“Wonderful experience. Thank you!”
“I am so impressed at how easy the process was! My little Leo Yorkie puppy is with me at home now. He is healthy, happy, and my new best friend! Thanks to all of the staff for their professionalism and for being there for me!!”
“We had an amazing experience throughout the entire process of purchasing our two pups! I strongly recommend Pawrade!”
“This was a great experience!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.