“This is my second time using Pawrade, and the experience has been night and day compared to my first. While I previously praised them for their high standards, I can no longer recommend them. My new puppy arrived with Giardia and several other parasites—a clear and disappointing indication of a poor breeding environment. While Pawrade did reimburse me for the initial medication, that amount pales in comparison to the total cost of treating the puppy and sanitizing my entire home. Most upsettingly, the parasites infected my older dog, doubling my medical expenses and stress. It is clear that Pawrade’s breeder screening is not what it used to be. If you value the health of your pets and your wallet, be extremely cautious. I am highly unsatisfied and deeply disappointed in how much their quality has slipped.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Our puppy a mini Dachshund has just been given a clean bill of health on arrival so we are very happy. The whole process from start to finish was flawless. A very good opperation by Pawrade so 5 stars is well deserved.”
“Process was smooth and easy. Great communication throughout the entire process. Our new puppy was handled and delivered with care.”
“I can't say enough about how good my experience was with Pawrade. The staff was caring and professional. The process of adopting my puppy was seamless and well organized. I was especially impressed the puppies have Vet exams and report the findings to the purchase prior to leaving for their new home. If I were to look for a pup from a breeder I would not hesitate to go through Pawrade again!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“ok overall experience. I thought Pawrade was a little bit too aggressive about getting paid for each step. Also, The delivery of my view pup at 4:30 am was not great….very nice delivery lady….but horribly inconvenient.”
“Pawrade made this transaction flawless. My beautiful Sweet Sadie (formerly Naomi), was hand delivered to me. I was kept up-to-date on her trip to vet, and once she was on the road to me. I appreciate that 30 days of health insurance is included (I had already purchased FETCH while she was in transit). I took her to our vet, she confirmed Sadie’s clean bill of health. I’ll definitely return when it’s time to get her a sibling. 🐾💕”
“I just love her thank you for my beautiful baby girl🩷”
“We absolutely love Pawrade! Everything is streamlined and to the point, no guessing on what to do next. When we asked for additional pictures of our new fur baby, our rep reached out to the breeder and we had pictures the next day. Any questions we had they were answered in a timely fashion and were very detailed. This is the second time we've used Pawrade to grow our fur family and still so pleased with everything. Thank you!”
“Cannot find words to describe how happy I've been with Pawrade! They're a top-notch operation! Thank you!”
“My puppy, Wrigley, arrived on time. He was in excellent shape and has been feeling comfortable in my home. The transporters were wonderful. They kept me up to date. Their texts were hilarious. I knew they cared about the pups. I knew I made the right decision the moment Wrigley was in my arms. Thank you Pawrade.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Beautiful little guy, very pleased”
“Fantastic process from start to finish. We love our new four legged family member.”
“Everything went great, easy to work with. I got my Shiba Inu this morning and couldn’t be happier. She is the sweetest most calm puppy I’ve probably ever had so far. Thank you guys for everything. Would definitely recommend.”
“Everything was so seamless. From the first contact to the delivery of my precious baby. I was very impressed by this service. Thank you”
“Absolutely the Best online experience and Delivery!!! I am in love with my new furbaby ❤️”
“We found Pwrade online and are so happy we did! The staff are friendly, knowledgeable and really work hard to ensure their puppies are placed in a loving home! The experience was amazingly easy and well organized. We chose our pup and the team made sure we knew what was required every step of the way and helped us to complete the requirements. We look very our little boy. Just got back from our vet and he is in perfect health and the vet was very impressed with all the medical records Pawrade provided THANK YOU VERY MUCH FOR GIVING US OUR BEAUTIFUL COCKAPOO!”
“Excellent service. Always kind and professional throughout the process.”
“From start to finish, Pawrade was so helpful. I looked for the perfect puppy for months and am so happy with the process and all the help to find him!”
“My experience was great with Pawrade. The only thing I think could have been tad better was updating ETA on arrival. I received ETA of 5-6pm the evening before and day of, I text at 11am to ask if still on track with ETA and was told yes. At 6pm when still hadn’t arrived at end of window, I text asking for update and was told 6:30 due to traffic. At 6:40, I asked for update again and told 20 minutes. Puppy arrived at 7. I am perfectly fine with the delays because understand can’t control road conditions and traffic. I think around 4pm, an update should have been sent to me to let me know of delay as I held off evening items like making dinner etc because didn’t want to be in middle of it when puppy arrived so could give her 💯 attention. My experience was great but just wanted to give constructive feedback on delivery part.”
“Their communication was top notch! The delivery was seamless and the driver Austin was fabulous and early! I would definitely do business with you again! Thank you. Also, thanks to the breeder for taking such great care of him for 9 weeks. He is already a great puppy!”
“I had a number of issues. It appears to me that Pawrade does not adequately (if at all) vet the breeders who post the puppies for sale. The information about the puppy that I purchased was not accurate, and had I known it I would not have purchased that puppy. When I did eventually receive my puppy, she was infested with ear mites which are extremely contagious. The veterinary forms supposedly completed by the breeder’s vet on 4/17 specified “no ear mites”. When my vet completed her examination 5 days later, the infestation was overwhelming, indicating that the infestation was at least several weeks old. I have another dog in my house who is now at risk, not to mention everything I now have to do to contain and eradicate the ear mites. Needless to say, the vet report for my puppy is now entirely suspect, since the vet failed to disclose such an open and obvious problem. I will not use Pawrade in the future.”
“I'm extremely happy and surprised at how easy the whole process went. We found our new family member through parade and she's a joy to have. I don't think anything could have been easier. We are very happy! We are very impressed with the delivery system that Furry Trails provided. Everything was so simple. We don't know how we can thank you!!!!!”
“Pawrade provided great support and communication throughout the process.”
“Great process. She is now Simone Sierra. No longer called Emma. Love her to pieces and my shih Tzu is trilled to have a little sister!”
“A trusted source to get your new little baby in your life. Love”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.