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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 37 of 337 · newest first
Verified · Apr 17, 2026

“Very professional and made the process very easy.”

Irene M. · Poughkeepsie, NY
Verified · Apr 16, 2026

“Everyone was very helpful and made the transaction as smooth as possible. Wags on Wheels was awesome and very professional. The breeder was amazing and kept in contact and made sure all was perfect with the delivery of little Carlton (Snoop). Thank you all again”

Rahim H. · Boca Raton, FL
Verified · Apr 16, 2026

“I could not be happier than I am right now. My puppy arrived (as promised through consistent texts and phone calls) promptly at 7 am, clean, bright eyed and wagging his tail a mile a minute. The communication from my first inquiry until the delivery has been fantastic. The men who delivered him were friendly and excellent in keeping me posted during their journey. The breeder sent a very comprehensive folder of records and information. If I could give 10 stars I would! Thank you, Pawrade!”

Melinda G. · Sarasota, FL
Verified · Apr 15, 2026

“Gregory (renamed MUFFY) has settled in nicely as a little furball with cyclonic energy. He's so loveable & is constantly wanting to be lying on my legs/stomach while in the recliner watching a movie or a ballgame. Perfectly at ease during nighttime hours with no whinning or barking after the first night here. And quiet as a mouse until I say good morning MUFFY. Then his tail begins to wag & continues to wag for the better part of the next 12+ hours. And just like a two year old child he's into everything exploring or underfoot. Afterall he's now the 'BOSS' of this house now...”

Edward H. · Jasper, IN
Verified · Apr 15, 2026

“Pawrade made the whole process simple and seamless. I am very impressed with this company and have the perfect fur-baby thanks to their help along each step of the way. This is my first time purchasing a puppy from out of state and it was super easy and everyone was so kind and patient with me along the way!”

April H. · Tulsa, OK
Verified · Apr 15, 2026

“Precious little puppy. Wonderful addition to our family. Loves kids, well adjusted - couldn’t ask for more.”

Gayle B. · Broken Arrow, OK
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 15, 2026

“Hilo (new name Angel) is the third Yorkie I have purchased through Pawrade. Like the others, he is well socialized and had no trouble adjusting to the other dogs I own. The transaction to acquire Angel went smoothly as did the delivery to my home.”

Donna D. · Islip, NY
Verified · Apr 15, 2026

“They were all AWESOME!!! They stayed in touch with me during the whole process. Answered any questions I had and delivered in a timely manner! We are thankful for They new addition to our family! He is the best puppy.”

Stacy W. · Jonesboro, AR
Verified · Apr 14, 2026

“This company is excellent and I highly recommend it for anyone interested in finding their new furry friend. The website is user-friendly. The customer service is very responsive and helpful, and they stay in contact with you.Regularly, throughout the process, from beginning, middle and end. Their support and excellent service Gives you peace of mind and confidence in the process. Thank you 😊”

Kristin S. · Tacoma, WA
Verified · Apr 14, 2026

“Thank you so much for bringing iker into our home he is such a joy to have around he is definitely spoiled already we love him so much again thank you”

Sherry C. · Bluffton, IN
Verified · Apr 14, 2026

“I have a beautiful puppy, who is going to grow into a wonderful, mature dog!! Hats off to the driver and his lady, who got Cooper here safely. Jerri was great!! I would recommend this process totally!.!.!!!!”

Kathleen Y. · Saranac Lake, NY
Verified · Apr 14, 2026

“I was very pleased wih the customer service and transition of Maddie.”

Rosanne T. · Franklin Square, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 13, 2026

“A great easy, smooth process! We Love our little Luna!!”

Linda P. · Thornton, CO
Verified · Apr 13, 2026

“First time buying a puppy… was pleasantly surprised. Everything went as expected. Thanks so much 🐶”

Susan D. · Tucson, AZ
Verified · Apr 13, 2026

“It was an easy process and staff on the phone were friendly and helpful.”

Jennifer H. · Gardner, MA
Verified · Apr 13, 2026

“The entire process was awesome from start to finish. The communication was easy and thorough. Would Definity recommend for your future puppy.”

Freddie B. · Georgetown, DE
Verified · Apr 13, 2026

“I love Sophie. I did everything I was supposed to do. She had a vet check her out and we put her on heartworm med. She is in a home that loves her.”

Patricia G. · Crossville, TN
Verified · Apr 13, 2026

“Very easy to work with Isabel showed up on time”

Mark S. · Janesville, WI
Verified · Apr 13, 2026

“Very pleased with the process .. everyone I interacted with was super help and genuine .. communication throughout was great, they answered my questions in a timely manner .. I received my puppy and could tell he was taken care of through the travel process too”

Bernard S. · Marana, AZ
Verified · Apr 13, 2026

“Everything went smoothly, and I received my puppy (Emma) with no problems. She’s as cute as she was in her picture on the website. Pawrade was easy to deal with, and it only took a couple weeks for me to get my puppy. All the people were very helpful. I would recommend Pawrade if you are planning to get a puppy.”

Beth D. · Cheektowaga, NY
Verified · Apr 12, 2026

“The process for the most part was easy. I was fairly concerned when we needed to upload a photo of my ID on both sides AND the last 4 of my social security number. This was a really sketchy process. I understand you want to confirm identity, but I only need to include anything on my social security number with financial institutions. I think you need to re-think that process. Since this transaction, that included my phone number, I have literally started to get spam phone calls. I have not had spam phone calls ever with my phone in over 20 years. Maybe a fluke, but make sure you ask if anything you supply is shared ever. This would have been 5 stars without the sketchy ID process. The Cavalier King Charles Spaniel we got is healthy, and an extreme joy! He has come home to a 2 year old Cavalier KCS, and a 16 year old mini-pin. He has immediately adapted!”

Andrew W. · Carpenter, IA
Verified · Apr 12, 2026

“They worked on our time and travel with us.”

Mark H. · Amelia, OH
Verified · Apr 12, 2026

“I am very pleased with my new puppy and the outcome after dealing with Pawrade. I found the whole lack of information about the breeder particularly disturbing. The secrecy seemed to be, and worried me, about being a scam situation. Although Pawrade folks tried to answer questions for me, they often ignored the exact question I had, or took many days to find an answer. I was very leary about the entire buying process all along the way. Info on new puppies, and how to handle and treat the new home life was very thorough. All is well that ended well.”

Irene P. · Bentonville, AR
Verified · Apr 12, 2026

“Every thing was great, so many nice people to help with getting my puppy, sbe loves to play and likes all her new toys and bed.”

Flossie W. · Sun City West, AZ
Verified · Apr 12, 2026

“We are extremely happy with our puppy Kenna!! She is a quality dog and we received A-1 service from start to finish. The care and compassion that Pawrade shows to the puppy and the new owners is second to none. When you say you are going to do something it happens. This builds trust that we find very rare in todays business dealings. The thing about this transaction was that it didn't feel like a business transaction, you made it feel very warm and freindly. Every person on your team was caring and extremely professional. It takes a caring team to make happy customers and you have certainly proved that. Thank you again for adding Kenna to our blessed family. Truely, Don”

Donald C. · Vero Beach, FL
Verified · Apr 11, 2026

“Fantastic and very professional service. I will be using your company forever forward!!”

Brent D. · Coppell, TX
Verified · Apr 11, 2026

“He’s everything we could have ask for! Very sweet and feisty.”

Kristi B. · Jenks, OK
Verified · Apr 11, 2026

“Overall we are very happy with our puppy. We travelled 1600 miles to pick her up. The Concierge team were very supportive and helpful, and were patient with my questions and requests. I just wish we had more videos of her playing with her siblings or mom, so I could see how she was being socialized and prepared to be adopted. Also, I was hoping to have a smallish dog, but the way she is growing, she may not be a minipoodle mix afterall, rather a medium size dog.”

Juliana N. · Oxford, GA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.