Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I am thrilled with the purchase and delivery of Herman - my Boston Terrier puppy. The communication throughout the process was incredible. You gave me guidance at each step. Thank you,”
“This was an excellent experience getting a new puppy. They kept me updated with everything I needed in the process. Timely response to text, emails and phone calls. The delivery service to my front door for my little guy made me smile. Thank you for everything. The pup loves his new home and I love him.”
“It was hard waiting for her arrival. They had everything ready to go.”
“I had my puppy for less than 24 hours and he has my whole heart ❤️! Pawrade was absolutely wonderful to work with. You couldn’t ask for better communication. I highly recommend them!”
“My family couldn’t be more excited with Paco. He’s so beautiful and lovable. Thank you so much.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was great! It was a seamless, pleasurable experience. We are so happy to have our little Annie!”
“Transaction was seamless! All my questions were answered promptly.”
“I am so happy with the service that I received in purchasing and delivering my new puppy. She’s very at home here. She seems very comfortable. She looks healthy and she loves her older brother Shiloh. The people who delivered her were so outstanding they were great communicators throughout her trip here I would recommend you to anyone if they are looking for a new puppy!!!!🤗💜🐶”
“Buying a puppy, especially out of state, usually would be out of the question. Pawrade made the transaction an easy process from start to finish. I was walked through the process with patients until it was completed. I was shown pics and video of my pup so I felt comfortable with which one I chose. I highly recommend this company!”
“Love my new puppy. Everything went smoothly . Communication was excellant”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Made it a little harder than it needed to be”
“Thank you all the work you did for my puppy and me was amazing 🤩”
“Beautiful puppy, clean looks wonderful and driver was nice.”
“Pawrade, I am so happy with my sweet little puppy. The process was easy, I got the exact dog I wanted and could not be more excited over how well everything went! Thank you!”
“Excellent process through and through! We love our new little guy.”
“I was so pleased with the whole process in getting my furbaby. The only thing was delivery at 2-3 am. But it was worth it! Thank you all”
“Very Professional and well communicative. Staff were very supportive which made the adoption process very smooth. Highly recommended!!!”
“Everyone was so nice and helpful. The whole process went very smoothly.”
“We had a great experience and very good communication!”
“Emily is the most wonderful customer oriented rep that we have had the pleasure of working with at Pawrade! Thank you”
“Thank you so much for the best puppy! She is such a delight and the perfect addition to not only our family, but also our neighborhood and our friend groups. The experience through Pawrade was amazing and I was so relieved that nothing was a scam and it was all real people I dealt with and spoke with. We couldn’t be happier with our beagle purchase and heard amazing things about the breeders. We hope everyone can have the same amazing experience as us. Thank you Pawrade from the liaison’s, to the breeders, to the parents and siblings of our puppy for giving her up, to the delivery men and caregivers through this journey. We were not disappointed at all and are so grateful for such a wonderful opportunity and experience with our beautiful pup 🩷”
“Everything went off without a hitch! Excellent customer service, care & concern for our puppy throughout the process, and a smooth, beautiful day when we picked up our sweet furbaby! Pawrade will come highly recommended from us!!”
“We love our new pup now named Finn. He has bonded really well with us and is a ball of energy. While I am happy with my purchase I had issues with communication regarding the transport.”
“I enjoyed working with Pawrade and the breeder to get the dog that I wanted at an affordable price. The process was easy and I am so pleased with my little fella. Thanks for the outstanding care and concern for us both.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
