“I was a bit unsure about buying a puppy from a photo but everything worked perfectly. I got to speak to the breeder before to ask some basic personality questions. I chose to take a road trip to pick him up so I got to meet the her also which was very nice. It's obvious that this little guy has been loved from the day he was born and is NOT from a puppy mill. My puppy is everything I hoped he would be. I felt I had someone to contact at all times during the process. I would definitely use this service again as everything went exactly as they said it would. Very happy.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I was very unhappy to have an unhealthy puppy provided to me. I overpaid to have a weak little boy with coccidia and also had to treat my puppy for a bacterial infection he brought from his kennel.”
“We had a great experience. Our puppy arrived safely and calm. We look forward to sharing our lives with her. Thank you to Pawrade”
“Every step of this process has been handled professionally and promptly. I especially appreciate Lois’s response and care. The puppy transportation was prompt and thorough. We received updates on their progress. Kaia (Tatianna) was healthy and happy when she arrived. This has been a very positive experience for us and for her. The breeder should be commended for doing such a great job socializing and caring for her. Thank you all for your care.”
“Zach and his team was great in transporting our new pup! A big shout out to them for driving the distance and delivering our puppy home to us!”
“Professional prompt and very caring team. Regardless of what was needed they handle everything fast and answer questions thoroughly. There system for communication made it easy to keep track of what going on as well as fast communication if we had questions. The delivery team was amazing and kept us up to speed the entire time. I would highly recommend pawrade to anyone looking for a new forever friend.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I can not express enough my gratitude and thanks to all the contacts I had. From Tony to Reagean to Emily. Wonder the UL service. No calls or text went unheard. The drivers updated everyday until I received my beautiful tiny puppies Paisley Boo! Thank you to all this company is excellent trustworthy and if you are looking for a fur baby this is the place!”
“Very easy to work with. They kept me informed throughout the entire process. I now have a beautiful and loving new puppy. I couldn't be happier.”
“We are getting used to having our new pup! She very active and a beautiful girl.”
“Loved this experience. They are very thorough and helpful. I would recommend them to anyone.❤️🐕”
“Such an easy process and very helpful along the way!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“This little huy is so sweet, and calm. He is the perfect addition to my family.”
“They did an amazing job communicating and following up with me on my puppy. When i picked her up she was happy and healthy. They make the transfer really easy for you.”
“Overall, it was a good experience. The only thing I would complain about is my puppies shot records were not accurate or up-to-date. Other than that, I’m very happy.”
“Great Service, Sammy is doing great!!”
“I was so nervous at first. But everything went smoothly. And my pup is PERFECT ❤️ He came crate trained & potty trained. He was delivered with perfect care. I definitely recommend Pawrade. I look forward in getting another pup.”
“Pawrade was exceptional the whole process. Transportation was wonderful as well. My only concern is that the puppy has several Mats in the coat that are going to have to be cut. This tells me that the breeder didn’t brush as needed. I was told she weighs 3 lbs. vet appointment on Monday but she seems thin to me. She is a very sweet girl and is going to be a great addition to my family.”
“had such a pleasant experience with Pawrade! Communication was efficient, straightforward, and I never felt like I couldn't reach someone when I had a question. Truly grateful to have our new fur baby home with us 🐶❣️”
“No deworming, fleas, eating feces, ears infections, traumatized stress, no pee pad training as it was announced, don't think is a purebred Chihuahua, looks like a mix, Maltese and Chihuahua. Price like it was for a purebred. Delivery conditions unacceptable!”
“Wonderful pup delivered with the greatest of care”
“I was nervous about using a service like this because of the controversial nature of it. But I was tired of getting dogs that the seller claimed would remain small & then they didn’t. As I don’t think I will have the opportunity or ability to keep acquiring pets, this time I wanted to get it right … and I have. There were requirements that had to be met by everyone involved. This included Pawrade, the breeder, the breeder’s vet, myself, my vet & the transport nanny. That’s a lot to coordinate & it was done almost seamlessly. I say almost because there were a couple of tiny hiccups, which are to be expected. For instance, a flight delay because of weather. Would I do this again? Absolutely! I’m in love with my little chi & he has the sweetest personality. I think he is quite smart, too. I noticed he was watching the TV screen & he was barking at the doggie in the mirror, which, of course, was him. If it’s time in your life, don’t hesitate to buy from Pawrade.”
“It was a great experience from the first sighting of our beautiful baby girl to here arrival. Communication was great. The paperwork was easy and the guys who brought her home to us were very friendly and helpful. I loved being able to see where she was and tracking her arrival. She is so loved and she seems to be adjusting very well to us. Thank you all so much💕”
“You guys are fantastic! We LOVE our beautiful little boy! Everything went so smoothly. Everyone we had dealings with was so kind, patient, and caring. This was a wonderful experience and we're so happy with our new addition to our family. Thank you Pawrade!”
“From start to finish, everything went great! The communication was phenomenal and we never had to wonder or worry about anything. The entire team at Pawrade were extremely helpful and outgoing. They provided step by step instructions and helpful information, along with guidance from the first time speaking and messaging until our fur baby was home. The breeder was as helpful and personable as everyone too. It’s definitely comforting to know that everyone involved has the puppies best interest at heart and they all genuinely care about each and every one of them! We are so grateful to have such a beautiful, healthy, happy little puppy to spoil each and every day for the rest of her precious life!”
“My experience with Pawrade was wonderful. The process was smooth, communication was clear, and my puppy arrived healthy and happy. I appreciated the updates and guidance throughout the transaction. I would definitely recommend Pawrade to anyone looking to add a new furry member to their family!”
“We welcomed our Charlie 5 days ago. He is so darn cute, well behaved and sweet. He was delivered as promised, driver kept me up to date… arrived as promised.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


