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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 41 of 337 · newest first
Verified · Mar 23, 2026

“I was a bit unsure about buying a puppy from a photo but everything worked perfectly. I got to speak to the breeder before to ask some basic personality questions. I chose to take a road trip to pick him up so I got to meet the her also which was very nice. It's obvious that this little guy has been loved from the day he was born and is NOT from a puppy mill. My puppy is everything I hoped he would be. I felt I had someone to contact at all times during the process. I would definitely use this service again as everything went exactly as they said it would. Very happy.”

Stacey H. · Sarasota, FL
Verified · Mar 23, 2026

“I was very unhappy to have an unhealthy puppy provided to me. I overpaid to have a weak little boy with coccidia and also had to treat my puppy for a bacterial infection he brought from his kennel.”

Benina C. · Wichita, KS
Verified · Mar 23, 2026

“We had a great experience. Our puppy arrived safely and calm. We look forward to sharing our lives with her. Thank you to Pawrade”

Maureen C. · Boynton Beach, FL
Verified · Mar 23, 2026

“Every step of this process has been handled professionally and promptly. I especially appreciate Lois’s response and care. The puppy transportation was prompt and thorough. We received updates on their progress. Kaia (Tatianna) was healthy and happy when she arrived. This has been a very positive experience for us and for her. The breeder should be commended for doing such a great job socializing and caring for her. Thank you all for your care.”

Jennifer L. · Fountain Hills, AZ
Verified · Mar 23, 2026

“Zach and his team was great in transporting our new pup! A big shout out to them for driving the distance and delivering our puppy home to us!”

Joel T. · Vancouver, WA
Verified · Mar 23, 2026

“Professional prompt and very caring team. Regardless of what was needed they handle everything fast and answer questions thoroughly. There system for communication made it easy to keep track of what going on as well as fast communication if we had questions. The delivery team was amazing and kept us up to speed the entire time. I would highly recommend pawrade to anyone looking for a new forever friend.”

Tyler N. · Greenfield, MA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Mar 23, 2026

“I can not express enough my gratitude and thanks to all the contacts I had. From Tony to Reagean to Emily. Wonder the UL service. No calls or text went unheard. The drivers updated everyday until I received my beautiful tiny puppies Paisley Boo! Thank you to all this company is excellent trustworthy and if you are looking for a fur baby this is the place!”

Olga M. · Clearwater, FL
Verified · Mar 23, 2026

“Very easy to work with. They kept me informed throughout the entire process. I now have a beautiful and loving new puppy. I couldn't be happier.”

Robert H. · Summerville, SC
Verified · Mar 23, 2026

“We are getting used to having our new pup! She very active and a beautiful girl.”

Joan M. · Omaha, NE
Verified · Mar 23, 2026

“Loved this experience. They are very thorough and helpful. I would recommend them to anyone.❤️🐕”

Pamela D. · Terre Haute, IN
Verified · Mar 22, 2026

“This was a great experience. The process was easy to follow and I received my puppy in good health. She is such a joy and I’m glad I went this route.”

Cindy P. · Murfreesboro, TN
Verified · Mar 21, 2026

“Such an easy process and very helpful along the way!”

Jeremy G. · New York, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 21, 2026

“This little huy is so sweet, and calm. He is the perfect addition to my family.”

Markita J. · Waldorf, MD
Verified · Mar 21, 2026

“They did an amazing job communicating and following up with me on my puppy. When i picked her up she was happy and healthy. They make the transfer really easy for you.”

Natalie S. · Ozark, AR
Verified · Mar 20, 2026

“Excellent interaction”

Rosemarie C. · Clifton, NJ
Verified · Mar 20, 2026

“Overall, it was a good experience. The only thing I would complain about is my puppies shot records were not accurate or up-to-date. Other than that, I’m very happy.”

Michelle L. · Washoe Valley, NV
Verified · Mar 20, 2026

“Pawrade was very professional and prompt in replying to any inquiries that we had prior to receiving our puppy. Our puppy was delivered safely and cleanly.”

David C. · Shrewsbury, MA
Verified · Mar 20, 2026

“Great Service, Sammy is doing great!!”

Mark S. · Rio Rancho, NM
Verified · Mar 20, 2026

“I was so nervous at first. But everything went smoothly. And my pup is PERFECT ❤️ He came crate trained & potty trained. He was delivered with perfect care. I definitely recommend Pawrade. I look forward in getting another pup.”

Nakisha S. · Hawthorne, NJ
Verified · Mar 20, 2026

“Pawrade was exceptional the whole process. Transportation was wonderful as well. My only concern is that the puppy has several Mats in the coat that are going to have to be cut. This tells me that the breeder didn’t brush as needed. I was told she weighs 3 lbs. vet appointment on Monday but she seems thin to me. She is a very sweet girl and is going to be a great addition to my family.”

Mary A. · Mechanicsville, MD
Verified · Mar 20, 2026

“had such a pleasant experience with Pawrade! Communication was efficient, straightforward, and I never felt like I couldn't reach someone when I had a question. Truly grateful to have our new fur baby home with us 🐶❣️”

William M. · West Milford, NJ
Verified · Mar 19, 2026

“No deworming, fleas, eating feces, ears infections, traumatized stress, no pee pad training as it was announced, don't think is a purebred Chihuahua, looks like a mix, Maltese and Chihuahua. Price like it was for a purebred. Delivery conditions unacceptable!”

Teresita P. · Clermont, FL
Verified · Mar 19, 2026

“Wonderful pup delivered with the greatest of care”

Dennis C. · Sarasota, FL
Verified · Mar 19, 2026

“I was nervous about using a service like this because of the controversial nature of it. But I was tired of getting dogs that the seller claimed would remain small & then they didn’t. As I don’t think I will have the opportunity or ability to keep acquiring pets, this time I wanted to get it right … and I have. There were requirements that had to be met by everyone involved. This included Pawrade, the breeder, the breeder’s vet, myself, my vet & the transport nanny. That’s a lot to coordinate & it was done almost seamlessly. I say almost because there were a couple of tiny hiccups, which are to be expected. For instance, a flight delay because of weather. Would I do this again? Absolutely! I’m in love with my little chi & he has the sweetest personality. I think he is quite smart, too. I noticed he was watching the TV screen & he was barking at the doggie in the mirror, which, of course, was him. If it’s time in your life, don’t hesitate to buy from Pawrade.”

Sharron B. · Madison, AL
Verified · Mar 18, 2026

“It was a great experience from the first sighting of our beautiful baby girl to here arrival. Communication was great. The paperwork was easy and the guys who brought her home to us were very friendly and helpful. I loved being able to see where she was and tracking her arrival. She is so loved and she seems to be adjusting very well to us. Thank you all so much💕”

Tresa N. · Vero Beach, FL
Verified · Mar 18, 2026

“You guys are fantastic! We LOVE our beautiful little boy! Everything went so smoothly. Everyone we had dealings with was so kind, patient, and caring. This was a wonderful experience and we're so happy with our new addition to our family. Thank you Pawrade!”

Debbie J. · Hanson, MA
Verified · Mar 18, 2026

“From start to finish, everything went great! The communication was phenomenal and we never had to wonder or worry about anything. The entire team at Pawrade were extremely helpful and outgoing. They provided step by step instructions and helpful information, along with guidance from the first time speaking and messaging until our fur baby was home. The breeder was as helpful and personable as everyone too. It’s definitely comforting to know that everyone involved has the puppies best interest at heart and they all genuinely care about each and every one of them! We are so grateful to have such a beautiful, healthy, happy little puppy to spoil each and every day for the rest of her precious life!”

Michael P. · North East, PA
Verified · Mar 18, 2026

“My experience with Pawrade was wonderful. The process was smooth, communication was clear, and my puppy arrived healthy and happy. I appreciated the updates and guidance throughout the transaction. I would definitely recommend Pawrade to anyone looking to add a new furry member to their family!”

Marva B. · Baton Rouge, LA
Verified · Mar 17, 2026

“Pawrade employees we spoke to were very nice and accommodating. The amount of paperwork was very aggravating. Monitor charges closely.”

Cooper J. · Ocean Isle Beach, NC
Verified · Mar 16, 2026

“We welcomed our Charlie 5 days ago. He is so darn cute, well behaved and sweet. He was delivered as promised, driver kept me up to date… arrived as promised.”

Donna B. · Montvale, NJ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.