“Once the puppy has arrived to me, we have bonded right away. He follows me everywhere in the house or the yards. He is very playful and he is cute. The driver did very well in caring for puppy and delivering him faster than I had anticipated. You guys did very good and I am giving you an excellent commendation and I would not hesitate to recommend you to a friend or family members. Truly, Frantz Alcide/Keaton”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“My second puppy through pawrade and the whole transaction from start to finish could not have been better! We’ve opted for delivery each time as well and it’s by far the best delivery service I’ve ever experienced. Thank you for our newest littlest love bug!”
“Both Nadia and nhal are just perfect and great health living life to its fullest at their new home! Thank you for all your time and effort put into helping me complete my homework thank you!”
“Our experience was excellent and seamless. Everyone answered all questions and concerns we had timely. The transportation service offered was an added bonus. Sheri and Cory with Furry Trails were so professional and kind. They delivered our little pomeranian right to our front door. We are so excited to have Tank Maximus as part of our family. We would definitely use your service again and refer to our family and friends. Thank you!”
“He is a welcomed addition to our family.”
“Everything went fine except I was given the impression I was going to pick my pup at at her actual breeder but it wasn’t and the breeder I picked her up at didn’t have answers to my questions. Also, the actual tag didn’t accompany her rabies vaccination documents and my vet said you need both for proof. I do love my puppy she is so sweet and my son was glad I didn’t have to take payment with me that Petpay took care of that.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“This is the best thing I have ever done Amelia is so loyal and loving she came from a good home with lots of love and TLC she responds to commands so well she is know trouble except potty training will have to work on that but Beautiful and so precious Parade thank you they did a wonderful Job bringing her right to my door . I would only get a puppy again from them the people were great it was a hundred per cent perfect transaction from start to finish thank you all Rita”
“Everything was great from beginning to end. Zero complaints. Puppy is healthy and exactly as expected.”
“We absolutely adore our little, Maizee!! (and I really mean little she only weighs 2lbs 5oz!) The whole process to bring our little lady home was super smooth. All the people that helped us with the whole process were very helpful and kind. When we are ready for another addition to our fur baby family, we will be looking on Pawrade again!”
“Purchasing my puppy was easy. You had a concierge that kept in touch with you. The gentlemen that delivered her were excellent also. Her breeder text me and we talked on the phone when she was delivered. A+”
“This is my 2nd experience receiving a pup from Pawrade and I have nothing but good things to say about Pawrade and the service it provides. The entire team and breeder were very communicative and both of my pups were delivered promptly and safely and #1 healthy. I always recommend to everyone I know looking to add a precious new little member of their family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone was informative and helpful! The delivery was so fast and we love our new puppy! Thank You so much,Phyllis & Mark Blanton”
“We love our new puppy.. Every thing went smooth Transition to get our home”
“Very informative every step of the way. All professional and very pleased with all services and delivery. Great job. I love Pawrade!”
“It was so friendly and smooth!”
“This is my second pup through Pawrade and it’s been a phenomenal, seamless experience. The staff is very professional and helpful with answering any questions. I am extremely pleased with my experience both times.”
“Pup came in about 3:30 am. Very cute. And very tired. Been sleeping in his new bed since arrival. Can't wait for me sleepy to find his puppy legs”
“Pawrade was awesome! Great communication and always available for my questions along the journey. I highly recommend. They are a great liaison.”
“Uriah, now Jake is nothing but joy. He keeps us smiling all day. He was to the vet today for his check up and is in good health. He does have 2 adult teeth impacting 2 baby teeth that did not fall out and now have to be pulled. I am surprised the breeders vet didn’t catch that or was not mentioned to me. Other than that we are very happy to have him and will live in a house of love.”
“I was so happy to receive my female Chihuahua puppy. Thank you so much to Pawrade for being such a trustworthy organization. Pawrade provided everything necessary and I got a healthy puppy.”
“Getting a dog through Pawrade was the best. Everything was done so professionally yet with the utmost care for the dog's health and well- being. They communicated and informed me of all of the details and instructions to guarantee a safe arrival. I love my new dog! I would recommend Pawrade to everyone. Thank you for being so diligent and caring.”
“Even the vet said today she is the most mature 9 week old puppy he has ever seen in his entire yrs of practice. She is perfect!! Thank you!!”
“We received our cocker spaniel puppy last week. He’s an absolute delight. Full of energy and very healthy I might add. Our experience with Pawrade was amazing. From the first phone conversation with one of the representatives, a video call with the owners & our puppy, the transporters Andrew & Garrett, and finally his delivery. Great documentation of his vaccines, worming, microchip,etc. Thank you Pawrade for a wonderful experience. 🐾”
“We had a great experience with Pawrade. The communication was amazing and always super responsive. They answered all of my questions quickly and provided updates on our puppy leading up to the transfer of ownership. It provides a lot of comfort knowing that they just partner with trusted breeders which is great. I would absolutely recommend them to others.”
“Luna is such a sweetheart. She is smart and happy. We love her very much.”
“I can't tell you how much we appreciate each & every one of you @ Pawrade for your kindness, patience, professionalism & true love for what you do. You obviously seem to take your jobs seriously & truly care about seeing these animals go to loving homes. I hope that is truly a priority with the rewarding job each of you has. Seeing others adopt these precious animals into their families is just as special for them as it is for the fur-babies getting a new forever home! Each step in the process is very well-coordinated & planned for a flawless transition, so these babies are not stressed & everything flows smoothly without a hitch. Each Concierge is so helpful & follows-up with reminders & instructions. They are always attentive & quick to respond to your questions & listen to your concerns. Thanks to the Pawrade team we couldn't have had a better experience! SKEETER has already stolen our hearts!🐾💕”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


