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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 42 of 337 · newest first
Verified · Mar 16, 2026

“Wonderful: with service, information and total of experience. Even the Wags on Wheels were polite with Liza arriving in excellent shape.”

Sheri H. · Missouri Valley, IA
Verified · Mar 16, 2026

“I was a little nervous at first using Pawrade instead of working directly with the breeder. All the girls I spoke with eased my fears. They were very knowledgeable and helped me through the process. I would recommend them to anyone looking for a their forever furry friend.”

Stephen J. · Wesley Chapel, FL
Verified · Mar 16, 2026

“I just got my puppy. The experience is amazing and professional. Pawrade was there the entire time and kept me informed. The travel service was stellar. My puppy was safely delivered to my home. I highly recommend.”

Melissa W. · Gaithersburg, MD
Verified · Mar 16, 2026

“Amazing process and experience! Super happy with the outcome and love my new puppy!”

Devon O. · Minot, ND
Verified · Mar 16, 2026

“I was skeptical of the process with all the scams out there about puppies. I took the chance and questioned along the way. I was extremely surprise with the process. The concierge took care of all my question and I got to have a video with the breeder. I got to see mom and dad dogs and how they were living. At one point I asked if tge breeder would adopt me because the dogs were do pampered. Delivery was just as great. All in all, I'm very happy with the process and will do business again with Pawrade”

David A. · San Antonio, TX
Verified · Mar 16, 2026

“Everything went smoothly. I would buy from the breeder and Pawrade again. I'm beyond thrilled with my puppy.”

Amanda B. · Xenia, OH
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Mar 16, 2026

“My experience with Pawrade could not have gone any smoother. Eleni arrived in great shape, to my door. She has had her first vet visit here and is doing great!”

Luke M. · Harwich, MA
Verified · Mar 15, 2026

“It was so easy. Everything went very smoothly and quickly from the paperwork to the transport. We had our Bonnie within 2 weeks. We just love her.”

Kathleen G. · Coram, NY
Verified · Mar 15, 2026

“The staff is wonderful, professional. Always answer right away. Full information. I did not put 5 stars because I was never told about Express Pets They farm out that part. The travel could be explained and with visuals. Also. Now PetPay. There could be more step by step on the end part. Overall it’s a very good organization. Breeders Vetted. We love our dog”

Walter G. · Shelburne, VT
Verified · Mar 14, 2026

“What's an amazing service ! My little guy butters came on time he was clean and calm and healthy.”

Joi C. · Chicago, IL
Verified · Mar 14, 2026

“Pawrade made my transaction seamless. The communication from beginning to end was flawless. My little chloe (aka buttercup) is perfect. She making things in my life happy again. Thank pawrade”

Francine L. · Agawam, MA
Verified · Mar 14, 2026

“Our experience with Pawrade was amazing! They communicated with us throughout the whole process and kept me up to date on our pup. The delivery service was also amazing with keeping us updated on travel status and got our puppy home quicker than anticipated!”

Ann P. · Surprise, AZ
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 14, 2026

“Our experience with Pawrade was excellent from start to finish. The entire transaction was easy and smooth. We were able to browse the website and choose our puppies, and once we made our decision, Pawrade contacted us right away to guide us through the process. Their staff is amazing, very responsive, helpful, and supportive every step of the way. The breeder was wonderful as well. We decided to travel to Ohio to pick up our puppies in person, and he was very welcoming when we arrived. It was clear the puppies had been well cared for because they were comfortable and clearly loved their breeder. They were ready to go home with us, and the breeder was friendly, kind, and very easy to work with. Overall, we had a great experience with both Pawrade and the breeder. We are so excited to have our little ones home with us!”

Blanca M. · Fredericksburg, VA
Verified · Mar 13, 2026

“Tara and Donna were so helpful with their assistance. The Puppies Express kept me apprised of there transport and great communication on the delivery day. Our little guy was happy and in very good spirits!!! We were so pleased that he went to our back door when he needed to void. Obviously the breeder started potty training. THANK YOU Pawrade for the great breeders that provide such tender loving care to their dos and puppies.”

Linda D. · Liberty Lake, WA
Verified · Mar 13, 2026

“I had an excellent experience with Pawrade! The entire process was smooth, professional, and well-organized from start to finish. Communication was clear every step of the way, and they truly care about the well-being of the puppies and matching them with the right homes. Our new puppy arrived healthy, happy, and exactly as described. You can tell they work with reputable breeders and take great pride in what they do. I highly recommend Pawrade to anyone looking to add a new furry family member. Five stars all the way!”

Shantel L. · Alexandria, VA
Verified · Mar 12, 2026

“Puppy came home clean and healthy! All the process was great and we are so happy that our puppy is finally home :) thank u for your great service”

Maria G. · Key West, FL
Verified · Mar 12, 2026

“I am pleased with the process in getting Jetta (Emmy) home. She arrived at 3:30am this morning. She was a little nervous at first but settled down shortly after. We snuggled for a few hours. Did not take her long to feel at home. Thanks for all you did.”

Janet D. · Warren, ME
Verified · Mar 12, 2026

“I love Hershey. His new name is Mason. Thank You Megean”

Megean S. · West Fargo, ND
Verified · Mar 11, 2026

“Reliable service, quick response, good communication, clear instructions, healthy adorable puppy. Photos of the puppies on the website are limited, often staged, we were not able to have a Zoom meeting with the breeder, but appreciated additional photos and videos that were sent to us upon request. Puppy delivery service is professional and on time, the puppy arrived in a great shape, not stressed, stared playing right away, has been doing very well. Would recommend!”

Natalie O. · Evergreen Park, IL
Verified · Mar 11, 2026

“This was a good experience, but there is still alot of anxiety with it. Prior to sales via the internet, I could meet breeders and talk directly to them during the entire process, from picking out the puppy until delivery. Your process has more fear in it for the buyer, since contact with the breeder is not included regularly in the process. I cannot believe people buy puppies online without ever talking to the breeder! As a customer, this is a scary process: to pay a company thousands of dollars, and not be able to see the puppies "live" (facetime video or zoom calls), or talking with the breeder. Even getting updated pictures seemed like a big ask. I feel that requiring full payment a couple of weeks in advance of pickup and withholding the phone number of the breeder are 2 things I did not like about this process. There are so many scammers online today selling puppies with stolen pictures, and requiring large deposits without knowing you really have reserved a puppy.”

Mary F. · Wildwood, MO
Verified · Mar 11, 2026

“The adoption process couldn’t have been easier or worry free. My new puppy arrived this morning and he and I are already best friends! He’s sleeping across my chest right now! Thanks Pawrade for a wonderful experience!”

Lauren W. · Thornton, CO
Verified · Mar 11, 2026

“Thank you so much. My little Maltese puppy arrived on time and with the upmost care. I've had great communication and follow ups through the entire adoption.”

Jennifer R. · Colorado Springs, CO
Verified · Mar 11, 2026

“did a great job w communication and on time. we will enjoy him he’s precious”

Sabrina R. · Rockwall, TX
Verified · Mar 11, 2026

“Very helpful customer service 🙂, love my puppy”

Cristen I. · Bokeelia, FL
Verified · Mar 10, 2026

“I fell in love with a puppy that I found on Pawrade. I read so many positive reviews that I went for it. I was very pleased with how smoothly it all went and the wonderful puppy they brought to my door! My advice is go for it!”

Lisa J. · Montezuma, GA
Verified · Mar 10, 2026

“Bringing a new puppy home was a big decision for our family, and I couldn't be happier with our experience doing so with Pawrade! From the personalized concierge service to the communicative courier delivery timeline, everything worked seamlessly to ensure that we were fully informed and that our new friend was healthy and safe. Of note, Pawrade's veterinary check-up processes and health guarantees added real peace of mind to the transition of care between the breeder's vet and our family vet. This has gotten our new friend off to a happy and healthy start. If you are in the market for a new puppy and value communication, fairness, and peace of mind, you should definitely try Pawrade!”

Blair J. · Saint Paul, MN
Verified · Mar 10, 2026

“The entire process with Pawrade was excellent from start to finish. Communication was clear, and everything was very professional and well structured, which gave me a strong sense of trust throughout the process. Most importantly, I’m so grateful to have found my new baby through Pawrade. What could have been a stressful experience felt smooth, exciting, and well organized. Thank you for helping bring my new little companion into my life! 🐶”

Ellen M. · McKinney, TX
Verified · Mar 10, 2026

“We are so glad we purchased Corbin the day after we purchased Cooper, his brother. It’s such a joy watching them play together! It would have been horrible for Corbin to be left alone without his sibling. He is such a love. Cuddly and a kisser! He’s a morning person and loves to relax in the evening. Every morning he’s ready to start his day! Jumping in excitement to see his humans!”

Virginia F. · Kinnelon, NJ
Verified · Mar 10, 2026

“I was blown away by how easy the process was from choosing my girl to delivery. Pawrade is the middleman between the Breeder and the customer, and they do an amazing job. they educate, arrange transport and are there for you every step of the way. I would absolutely use them again and recommend them to friends and family.”

Gregg L. · Hazlet, NJ
Verified · Mar 10, 2026

“Great customer service!”

Jan S. · Virginia Beach, VA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.