Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“My first time using Pawrade. I was very skeptical trying to find a quality dog who is healthy. Pawrade came through - they take you by the hand from search to purchase to delivery. I would use them again!”
“This was an incredible experience. Someone was available to walk me through every step and feel confident I made the best decision with my puppy.”
“Pawrade was incredibly helpful and easy to work with. They had all the details worked out in advance and east to follow instructions. All my questions were answered in a timely manner.”
“Every one at Pawrade was so great. I really appreciate them. They all have great attitudes...very nice people. Professional always and they made getting my puppy Avery so easy and seamless. It all happened very quickly and I got Avery in just a few days. The breeder Audrey is a gem. I met her in Nebraska and even attended a puppy zoo with Avery and a few of her smaller poodle puppies. It was fun and an experience I will always cherish. Thak you Tony and everyone at Pawrade who helped make getting my new puppy an amazing time❣️”
“Thank you so much for making this such a smooth transition. I appreciate Stacey meeting me at the airport and she went out of her way to accommodate me and my two little boys. I am so glad I purchased my puppies from Pawrade!”
“We are absolutely satisfied with our transaction with Pawrade. Each step of the way we felt the purchase and delivery of our Great Dane puppy was handled in a professional and compassionate manner. One can’t always say that in daily business. All communication was handled by both texts and phone calls. They were quick to get back to us with any questions we had. I can confidently recommend Pawrade when looking for your next 4 legged family member”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great so far and name is Maverick”
“Pawrade was amazing to work. From assisting finding our puppy, explaining in detail the next step, finding transportation, communicating with all involved to make sure our puppy was in great health and made sure he arrived at our door step safely. The agents were very tentative to all our questions. I would definitely use them again and refer their services.”
“The process was good. It would have been better if I had only one agent to deal with. I received emails from 4 agents, too much communication. Also, I was told that the pet owner was in Paris, AR. She lived near Wathron, AR. We booked our nonrefundable hotel before we found out. It cost us an additional 1.5 hour drive. We love our puppy.”
“Great service and communication, found a great companion, couldn't be happier!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I can not say enough wonderful things about Pawrade. This is now the second puppy I have received from Pawrade, I honestly would not use any one else! The customer service is exceptional, the professionalism, warmth, and experience are unmatched. My puppy is the most well-adjusted, loving, socialized little ball of fur. Thank you to the breeder, the delivery staff (unreal), and Pawrade!!!”
“Great experience from beginning to end. We love our little girl.”
“We are thrilled with our beautiful little mini Multiple. The communication was good and we are happy with the process.”
“Pawrade made it so easy to find, purchase and receive my new pup. They helped with concerns and followed up with everything. They stayed connected with us while we waited for puppy to arrive. I highly recommend Pawrade to anyone looking for their next puppy!”
“It is the 7th day that we have had our pups. I didn’t expect to have to address a possible health concern. I have raised MANY puppies in my lifetime and have Never had this type of problem in the first year! I took her to a vet hospital 45 minutes from my house but never got waited on so I still do not know other than her gums are not as pink as they should be!”
“Weare totally happy with the puppy. We renamed her Maggie Mae which means pearl of spring. She is sleeping with our 11 year old son at the moment. She settled right in. Thanks for making this possible. Sincerely, Betsy Landon”
“Very thorough and professional application process which we appreciate. No direct contact with the breeder which is understandable to us. We were walked through the entire process, questions answered and anticipated. We would definitely purchase another high quality pet using Pawrade”
“Thank you, the pup is great and so glad she is home and happy now. Thank you so much for everything along the way.”
“We are in love with Belladonna (chosen name: Hazley). I have some feedback on the process. I requested updated photos two times. It took a week to get 3 pictures from the breeder. I never received the second request. I suggest that once a puppy is committed to a family, the buyer should get routine updates with photos once a week. Seems logical and appropriate given the cost associated with a new puppy.”
“Great job parade so excited to receive the puppy. Everything‘s going well just had the Parker awake veterinary clinic. Do the wellness check and I’m gonna send that to you right now. Thanks so much so excited to have her. She’s perfect.”
“Very happy with ever aspect of this journey! Communication with agent representing Pawrade was always prompt and puppy provider was extremely nice and helpful. The puppy was well-trained for 12 weeks and in good health. Our family is very happy with our new fur baby who is thriving and joyful in his new home.”
“From the first moment I called to ask a question until I picked up my new puppy, the people at Pawrade have been wonderful. When I called the first time to ask questions about the type of puppy we were looking for, the lady that answered the phone was extremely friendly, helpful and knowledgeable. She listened and then made suggestions on breeds that would fit my needs and lifestyle. My family was able to agree on a puppy easily and the whole process was smooth and we were kept informed every step of the way. We picked our puppy in person and was it was nice to meet the breeder and talk about our dogs temperament and usual behavior. I highly recommend you use them to help you find your new furry best friend.”
“It was truly Love At 1st Site! We couldn’t be happier to have Graham as a new addition to our family! The process went seamlessly and he’s the Best Pup EVER!! Thank you Pawrade!!”
“Throughout the entire process, everyone at Pawrade was helpful and responsive. I can’t want to get to know my new puppy, Ripley, better and have her settle into her forever home!”
“Hi, Booker is doing fine. I have kept the Book part of his name, because the book part of his name was what originaly attracted him to me, due to my last name being Books. He has been renamed "Booksey" and is starting to learn his new name. He still has not mastered the pee pad and going outside to the bathroom yet, but we are working on that. Thank You!”
“We are so happy! We have a beautiful, healthy puppy. She’s perfect! Pawrade made this transaction so simple, they couldn’t have been kinder and constantly communicated. I would definitely get a puppy thru them again! They are the best!”
“Wonderful experience from beginning to end. Everyone I spoke with was so kind, professional, caring. They were like talking to family. The only thing I did was change his name. Thank you Pawrade!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
