Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade made finding our puppy very easy. The communication and support was outstanding. Pawrade answered all of my questions very quickly. It was always great talking directly to a person and not some computer program. We received our puppy and he is in great health. I'm very happy we went through Pawrade to find our puppy.”
“We are so pleased with our darling little papillon girl! She is just what we were searching for over a year. Two previous searches ended in scam or scam like practices. You cannot be too careful. Pawrade was courteous, helpful, and full exposure the entire process. I would do this again with them in the future. Thank you Pawrade.”
“We're soooooo glad we found Pawrade!! What a great experience! We are so in Love with our newest family member!!They were so very helpful in finding just the right breed for our family! They "held our hand" through the whole process!! Would DEFINITELY RECOMMEND PAWRADE!!!”
“Great communication. The driver really understands and loves dogs!”
“Great experience! I love my sweet puppy. Everything went smoothly. The breeder was wonderful. I would truly recommend Pawrade!”
“This process has been easy and stressless from the outset. We love our new puppy, who arrived clean, well-treated, and healthy. We will use PawRade again.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“This company was perfect to work with in finding the perfect puppy for me. They had good communication between the breeder and myself and very easy to work with.”
“From start to finish the experience was really very good. Communication was good, the breeder was great, the transportation was great. Our puppy showed up healthy and with all the required checks and paperwork. Keep up the diligence Pawrade... our experience was as expected and we are happy with our new familiy member. Would recommend.”
“We had a wonderful experience working with Pawrade. Communication was excellent from start to finish. My many, many questions were answered quickly and thoroughly, they provided helpful tips and advice along the way. The courier was top tier and took incredible care of our puppy during transit. She arrived happy, clean, and with a full belly. The whole process was smooth and professional, and we are absolutely in love with our new girl!”
“The whole process was fabulous! Arlo is wonderful”
“Was very skeptical getting my puppy through an online company but everything was fabulous! Great security, transparency and messaging. Love my new puppy”
“We received our puppy Lacey today and she is a doll. We are very happy. The couple from the escort service, Aaron and Karen were very nice and Lacey was bathed before delivery, she smells brand new. Thank you to Pam and Donna at Pawrade too for they're help in the many questions I had. Hey Pam, she was worth the wait, and my wife can't get enoungh of her. Amazing how things work out. It was fate, she was meant to be ours. Thank you!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Amazing communication from everyone involved. Super sweet and reachable. The people who delivered the puppy were also super sweet and gave fun updates! Highly recommend”
“First off, I absolutely LOVE my new baby, little Maltipoo Mabel! (formally Duchess). Everyone at Pawrade was amazing to deal with, from the first conversation, to answering ALL my questions, and FaceTiming with the pup and breeder. She was transported by Ground and everyone stayed in touch with me the entire time, putting me at ease. I thank everyone for such a wonderful, ease-free experience, but mostly for sending this beautiful, cute little girl to me safe & sound!!”
“The delivery was seamless, quick and efficient. The team did an amazing job caring for and dropping off Clyde (Mush!). Cheers to an amazing dog (hes going to have the best life EVER!!! Mascot of Couch HQ!!). Thanks again for everything!!”
“Odessa is such a sweet puppy. The transporters took very good care of her. She was clean when she arrived here. She is adjusting well. Emily was very helpful doing the process. I can tell that she was exposed to many different situations which makes her able to adjust to her new home easily. She is a joy to have in her in our home. We will take very good care of her.”
“I had a wonderful experience getting our puppy from this company. We purchased a Great Dane for $3,200, and the entire process was smooth from start to finish. One of the best parts was the delivery—our puppy traveled about 18 hours to be delivered directly to us, which made everything so convenient for our family. Communication throughout the whole process was excellent. They were quick to respond, answered every question we had, and kept us updated leading up to delivery so we always knew what to expect. It really made us feel comfortable and confident in our decision. When our puppy arrived, he was healthy, happy, and clearly very well cared for. You can tell they truly care about their dogs and the families they go to. Overall, this was a very positive experience, and we are so happy with our new furry family member. I would absolutely recommend them to anyone looking for a well-raised puppy and a smooth, professional experience.”
“The entire process was easy and I was kept informed of each step. We are very happy with our new puppy.”
“This was a very interesting process for getting Jagger. It was overall easy to use but at times needed some clarification. Some of the instructions in the process seemed to conflicted in the timing of what we needed to do, however, our concierge and backup concierge on weekends was able to give us the answers we needed and all were very helpful. There is one thing that should occur early on after purchase, getting talks with the breeder sooner. Otherwise everything was great! Traci our Nanny, was great. She kept us informed at every step of Jagger’s journey flying cross country from Ft Wayne, Indiana to Portland, Oregon. Jagger is now enjoying his new forever home. Jagger Rules!”
“Every phase was well choreographed and thought out. It went way beyond my expectations. Thank you to all the many people involved in this. Thank you”
“Very good place to buy a dog”
“Thanks for Pawrade for my new best friend, Bentley. They walked me thru the whole process from picking my pup to home to get him to Houston.”
“Pawrade made everything SUPER easy! From information to how they work to the delivery of our new family member 🥰”
“I couldn’t be more pleased with all the communication from the pet concierge and the breeder. We just love our little puppy! I highly recommend purchasing your puppy from Pawrade😀 They are absolutely wonderful. Maria”
“We are very satisfied. Puppy is in great shape. And very active. Already adjusted to home”
“It was a quick easy service. The people were wonderful. I would recommend them to any one. If want a puppy but can't find one locally they are there to help you.”
“Pawrade was amazing. I found the perfect puppy and he came to me happy and healthy. Every step of the way was explained and everything went so smooth, I would definitely recommend this service and would use them again if I decide Oliver needs a playmate! The transport service was great as well!”
“Paul arrived last night a day earlier than expected. He is perfect, such a joy to my 8 yr old absolutely adores him and they haven’t been separated since he arrived. He seems to have settled in nicely, no concerns from what I can see. He looks happy, is playing and first night in crate went well, minus some minor whimpering which I expected. Couldn’t be happier with Paul and the entire process. Thank you Pawrade!!”
“The process was easy and well organized. The arrangements for transport and explanation in terms of responsibility was clear and the concierge always available for questions. Important to mention is how well the little puppy was trained, adjusted, self confident and healthy. All information, pictures and descriptions were truthful- not what I experienced with shady "adoption agencies". This points to a well chosen breeder by Pawade and a quality control that is worth the money you pay.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
