Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade provided excellent service and communication thru the purchase process, including the breeder Tina Langley. Also the transportation company did a great job with keeping us informed on the whole trip to delivery. Thanks again!”
“Pawrade was terrific . Their communication was second to none and I highly recommend. They dropped the puppy off at exactly when they said they would and provided me with everything that I needed along the way. Great job!!”
“Our new Boston Terrier puppy arrived safe and sound and healthy. She’s exactly the pup we were hoping for. The process was straight forward from start to finish. I will admit, I questioned if I’d made the right decision to go through Pawrade but in the end it was seamless and they were great to deal with.”
“We adore our puppy - he is just perfect! We have been very happy with all the services provided ❤️🐾”
“We couldn’t be happier with our experience! Communication was excellent from day one—they answered every question quickly and thoroughly, shared health testing results openly, and even sent weekly puppy photos information. Our puppy arrived healthy, and with a wonderful temperament.”
“1. Pre-reserved the Pawrade team is unrelenting in their attempt to reach you via all contact methods you’ve shared with them. Once you’ve made contact, they are super friendly, accommodating, but with any sales team, they are trying to make a sale, so be prepared for urgency messaging with making a decision. 2. Post reserved, pre-delivery, the Pawrade team is again friendly, with emails about what to expect wildly flying as they ensure you’re aware of what to expect, but as learned, mostly to drive home the contract requirements from the reservation of your new furry friend. 3. Delivery team, very friendly and provide timely updates as they travel across the US. Due to how young my puppy was/is, ground travel was only option vs air, which was best method until the winter storm pushing into the West. 4. Post Delivery Support Team - friendly quickly moves to a realm in which documentation is paramount over delivery of exceptional experiences. Too much CYA, less support.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We are so excited with our new puppy, the entire process was easy, l am glad you guys took a really good care to deliver Kassie. And l was able to surprise my wife that was begging for a new dog”
“The process for obtaining the dog was very simple and the communication whether it be text messaging or email was also very good and they reached out to me in a timely fashion to answer any of my questions.”
“We are happy with our puppy, but we thought that the road to getting him could be much clearer. I already outlined what I thought could be better in my many texts with Dan, one of your managers, on February 1, 2026”
“Fantastic, the delivery was exactly when estimated, drivers very professional. I would like to contact the breeder to let them know what a beautiful, happy puppy we now have. She has blended in well with the 2 older labs that we have. I took her for her wellness check and all was 100%. The vet liked her so much he took pictures. If possible, I would like to contact the breeder, could you provide the info? Thanks! VS”
“Adopting through Pawrade was one of the best decisions I’ve made. They are very knowledgeably and extremely helpful. My new puppy is an absolute delight! The breeder was incredibly easy to work with and they gave my puppy the best start possible.”
“This went very smoothly. I adore my little guy "Charley". He is a delight. Thank you so much for helping me get such a healthy energetic playful addition to my family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are so blessed with the entire process.”
“Everyone was so helpful & seamless. The only thing that would have made it even more perfect, would to have received an update or picture of our little boy in the interim couple of weeks waiting for him to be big enough to travel to us.”
“We are so happy with our puppy! She’s been a great addition to our family. Pawrade was so nice and helpful. The communication was great throughout the whole experience. I would highly recommend this company to all of my family and friends.”
“I had a great experience with this company. They are legitimate, professional, and communicative throughout the entire process. They kept me informed and answered all of my questions promptly, which gave me peace of mind. Most importantly, the pets are healthy, well cared for, and clearly raised in a loving environment. I am a very happy furry parent and would definitely recommend them to others!”
“Our puppy, Olive, arrived super clean and smelling good. All documentation of her health was in order and we received timely updates, tracking, as she was in transit. Overall, we are very satisfied with our purchase. Additionally, we thought our puppy would arrive lethargic from the shipper, but she arrived happy and energetic. In the World of scams, Pawrade gave us the white glove treatment.”
“Logan was delivered on time and in good shape. The drivers were very nice and very efficient. Thank you all very much.”
“little Oscar is awesome. pawrade delivered exactically what they promised. easy transition, solid transport, kind people”
“From the moment we found our precious girl on pawrade's website, we knew we had found the one. The communication was fantastic, answering all of my nitty gritty questions timely and being so friendly. I love that the drivers sent me updates along the way, and dropped her off with party favors. I highly recommend parade for your next puppy.”
“Parade exceeded all of our expectations. From the moment we inquired to the moment our little girl was delivered, they went above and beyond to answer questions and make this the smoothest transition. FUREver grateful!”
“Our puppy is perfect!! We love her so much!”
“The puppy is sweeter than we could have imagined! The door to door delivery was definitely a great choice! So far, a great experience”
“Working with the staff has been great.”
“I was hesitant with the process at first but all the girls at pawrade were extremely helpful. Samson is healthy, happy and it’s easy to see that the breeder had done some work with him already. He’s got a big jump start potty training and being on a leash. I’m very happy”
“I had an excellent experience with Pawrade and the transport carrier. My puppy Malarkey is perfect in every way; I couldn't be happier. Thanks Pawrade!”
“I only give praise when its due, I'm telling you dealing with Pawrade was incredible. The most courteous professional staff, they explained everything you need to know and when to do it. The whole puppy buying experience was fun and easy, and we got our puppy fast. Thinking about a new puppy, give Pawrade a call.”
“The puppy is sweet as can be, but a recent DNA test came back as 70% Chihuahua. Buying from a breeder I assumed it would be 100%. I contacted Pawrade and did not receive a response.”
“I want to thank you so much for giving me the first wonderful experience. Barney is my first Fur baby and I’m so in love with him. Thank you for taking good care of him.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
