“Pawrade has been easy to work with and very professional all the way through”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I LOVED WORKING WITH EVERYONE THAT WAS INVOLVED WITH US GETTING MADISON, EVERYONE WAS SO VERY HELPFUL WITH THE PROCESS, SHE WILL BE LOVED IN HER NEW HOME !!!”
“We love our new addition to our family!!! The process was easy and my lil guy was healthy and happy upon his arrival!!!!”
“Staff was helpful, but a simple adoption becomes a lengthy and complex process. I appreciate the focus on the health of the puppy, but found little recourse for adopting a puppy that had a small hernia, except to acknowledge I was told about it, and accepted it with the problem (that may require surgery later). Not sure what the 100% healthy guarantee got me there?”
“I am so happy I contacted Pawrade, they notified me of every puppy breed I was interested in. When I asked a question about a puppy they responded to my question with in a day. I am very happy with my choice of going with Pawrade because they delivered with a very strong welcoming vibe. Ms. Louis was very informative about the process of getting my puppy home.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“From the first phone call, the team at Pawrades were helpful, knowledgeable, and friendly. They guided us through the process and kept us updated. They helped us understand each next step. I'm grateful we found our new sweet family member from across the country and that their team could transport her out to us, right to our home. I highly recommend them if you're searching for a place you can trust.”
“Excellent! Kept us informed the entire process. We love our puppy”
“I was very pleased with everything. Such professional service and personnel. Pawrade kept me informed on every step of the process. I adore my new puppy and look forward to enjoying him in the future.”
“I have worked with Pawrade several times to adopt my puppy pals. This time was like the rest. I was kept informed both by Pawrade and the transporters they use. Patches arrived a happy and healthy Yorkie pup!”
“My baby is more than expected. ! The process was smooth and Emily and Tara were great. I'd do it again !”
“Parade made this whole process so easy! From the second we started looking we were connected with knowledgeable and informative staff that answered any and all questions we had. We got him delivered and that was such a smoothe and easy process. I give this 5 stars my puppy is healthy happy and absolutely perfect!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was fairly easy. I did express not wanting to support a puppy mill since Pawrade appeared unwilling to ask the breeder for photos of the puppy's living arrangements. They did eventually ask when I made comments of backing out and sent a photo "from another litter." I requested multiple photos and videos before placing payment and taking the risk. Communication was lacking after we reserved the puppy - seemingly on the breeder's side. The delivery team was great at responding and keeping us updated on the pup's arrival! She did arrive as expected, healthy, and cleared her vet check!”
“Thank you so much for delivering my sweet boy to me. He is so sweet and we absolutely love him. He was delivered on time and came home safely to us!”
“I found all the representatives to be very polite and knowledgeable. It was a very smooth process to get my puppy! The only thing I didn't agree with is their policy about 72 hours to bring the puppy to the vet to keep the health guarantee. I didn't receive the puppy until 2:30 in the morning on a Friday. The vets aren't open on the weekend so I can only get an appointment Monday afternoon which nuils and voids the policy.”
“Great puppy. Great transaction”
“Pawrade was wonderful in all the details of our purchase of our new puppy, Gianna. I felt completely secure with their instructions. My wife and I couldn't be happier.”
“Pawrade was phenomenal from the very beginning. They always answered all of my questions and concerns in a very timely manner. The communication was always very good. The delivery service was great also! When I received my puppy she was so happy and healthy!”
“Pretty easy process. Helpful and friendly staff and the delivery folks seemed kind and kept me up to date about arrival time.”
“We couldn’t be happier with our experience getting our new little puppy! They were so polite and eager to help. It all went very smooth from beginning to end! Thank you so much!!”
“I can't thank Pawrade, and our breeder, enough for how unbelievably smooth and amazing this experience was. We've had our little corgi boy for 2 years now and I am absolutely obsessed. (I find myself always clicking on the email notifications of new litters looking for the perfect sister!) If you're not sure if this is the path you want to take to purchase an animal, stop what you're doing and start looking for the pet of your dreams! There's no better company or system than Pawrade. No gray area, no catches, no tricks. Just puppies (or whatever your looking for) ready to go home to a loving family. 10/10 recommend, and will be back for many years to come!”
“The staff was extremely helpful and knowledgeable”
“Top notch experience! very satisfied”
“Great experience from start to finish. In love with our new puppies”
“We love our puppy. It was an amazing experience”
“Pawrade was great with connecting me to a puppy out of my immediate area. I did in-person pick up and it was a positive experience.”
“Thank you so much. She arrived happy and healthy!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


