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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 46 of 337 · newest first
Verified · Feb 16, 2026

“Pawrade has been easy to work with and very professional all the way through”

Sean L. · Smyrna, TN
Verified · Feb 16, 2026

“I LOVED WORKING WITH EVERYONE THAT WAS INVOLVED WITH US GETTING MADISON, EVERYONE WAS SO VERY HELPFUL WITH THE PROCESS, SHE WILL BE LOVED IN HER NEW HOME !!!”

Ann T. · Garden City, MI
Verified · Feb 16, 2026

“We love our new puppy. He is happy and healthy, and it was such an easy experience, from picking him out to delivery.”

Rachel T. · New York, NY
Verified · Feb 16, 2026

“We love our new addition to our family!!! The process was easy and my lil guy was healthy and happy upon his arrival!!!!”

Timothy W. · Powder Springs, GA
Verified · Feb 16, 2026

“Staff was helpful, but a simple adoption becomes a lengthy and complex process. I appreciate the focus on the health of the puppy, but found little recourse for adopting a puppy that had a small hernia, except to acknowledge I was told about it, and accepted it with the problem (that may require surgery later). Not sure what the 100% healthy guarantee got me there?”

Lisa B. · Charlevoix, MI
Verified · Feb 15, 2026

“I am so happy I contacted Pawrade, they notified me of every puppy breed I was interested in. When I asked a question about a puppy they responded to my question with in a day. I am very happy with my choice of going with Pawrade because they delivered with a very strong welcoming vibe. Ms. Louis was very informative about the process of getting my puppy home.”

Arlean G. · Hampton, VA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 15, 2026

“From the first phone call, the team at Pawrades were helpful, knowledgeable, and friendly. They guided us through the process and kept us updated. They helped us understand each next step. I'm grateful we found our new sweet family member from across the country and that their team could transport her out to us, right to our home. I highly recommend them if you're searching for a place you can trust.”

Paul I. · Port Orchard, WA
Verified · Feb 15, 2026

“Excellent! Kept us informed the entire process. We love our puppy”

Erin R. · Salado, TX
Verified · Feb 15, 2026

“I was very pleased with everything. Such professional service and personnel. Pawrade kept me informed on every step of the process. I adore my new puppy and look forward to enjoying him in the future.”

Carole W. · Cullman, AL
Verified · Feb 15, 2026

“I have worked with Pawrade several times to adopt my puppy pals. This time was like the rest. I was kept informed both by Pawrade and the transporters they use. Patches arrived a happy and healthy Yorkie pup!”

Donna D. · Islip, NY
Verified · Feb 14, 2026

“My baby is more than expected. ! The process was smooth and Emily and Tara were great. I'd do it again !”

Cindy W. · Virginia Beach, VA
Verified · Feb 14, 2026

“Parade made this whole process so easy! From the second we started looking we were connected with knowledgeable and informative staff that answered any and all questions we had. We got him delivered and that was such a smoothe and easy process. I give this 5 stars my puppy is healthy happy and absolutely perfect!”

Cory H. · Spring Lake Heights, NJ
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 14, 2026

“Handled professionally from beginning to end. Great addition to our family.”

Michael T. · Port Orchard, WA
Verified · Feb 14, 2026

“The process was fairly easy. I did express not wanting to support a puppy mill since Pawrade appeared unwilling to ask the breeder for photos of the puppy's living arrangements. They did eventually ask when I made comments of backing out and sent a photo "from another litter." I requested multiple photos and videos before placing payment and taking the risk. Communication was lacking after we reserved the puppy - seemingly on the breeder's side. The delivery team was great at responding and keeping us updated on the pup's arrival! She did arrive as expected, healthy, and cleared her vet check!”

Alyssa A. · Klamath Falls, OR
Verified · Feb 14, 2026

“Thank you so much for delivering my sweet boy to me. He is so sweet and we absolutely love him. He was delivered on time and came home safely to us!”

Christine V. · Lilburn, GA
Verified · Feb 14, 2026

“I found all the representatives to be very polite and knowledgeable. It was a very smooth process to get my puppy! The only thing I didn't agree with is their policy about 72 hours to bring the puppy to the vet to keep the health guarantee. I didn't receive the puppy until 2:30 in the morning on a Friday. The vets aren't open on the weekend so I can only get an appointment Monday afternoon which nuils and voids the policy.”

Nancy K. · Lecanto, FL
Verified · Feb 13, 2026

“Great puppy. Great transaction”

Ricky S. · Gulf Shores, AL
Verified · Feb 13, 2026

“Pawrade was wonderful in all the details of our purchase of our new puppy, Gianna. I felt completely secure with their instructions. My wife and I couldn't be happier.”

Charles S. · St. Augustine, FL
Verified · Feb 13, 2026

“My little Cavapoo puppy Arnold now named Jazz was delivered last night. Good communication with Pawrade and Puppy Express throughout this process. Jazz already adjusting well to new environment.”

Nancy P. · Port Charlotte, FL
Verified · Feb 13, 2026

“Pawrade was phenomenal from the very beginning. They always answered all of my questions and concerns in a very timely manner. The communication was always very good. The delivery service was great also! When I received my puppy she was so happy and healthy!”

Lacey S. · Rosharon, TX
Verified · Feb 13, 2026

“Fantastic an love my puppy”

Rodney P. · Raleigh, NC
Verified · Feb 13, 2026

“Pretty easy process. Helpful and friendly staff and the delivery folks seemed kind and kept me up to date about arrival time.”

Linda A. · Jupiter, FL
Verified · Feb 13, 2026

“We couldn’t be happier with our experience getting our new little puppy! They were so polite and eager to help. It all went very smooth from beginning to end! Thank you so much!!”

Kathleen R. · Preston, ID
Verified · Feb 12, 2026

“I can't thank Pawrade, and our breeder, enough for how unbelievably smooth and amazing this experience was. We've had our little corgi boy for 2 years now and I am absolutely obsessed. (I find myself always clicking on the email notifications of new litters looking for the perfect sister!) If you're not sure if this is the path you want to take to purchase an animal, stop what you're doing and start looking for the pet of your dreams! There's no better company or system than Pawrade. No gray area, no catches, no tricks. Just puppies (or whatever your looking for) ready to go home to a loving family. 10/10 recommend, and will be back for many years to come!”

Marlin M. · Jupiter, FL
Verified · Feb 12, 2026

“The staff was extremely helpful and knowledgeable”

Kristen C. · Olathe, KS
Verified · Feb 12, 2026

“Top notch experience! very satisfied”

Tanara E. · Hoboken, NJ
Verified · Feb 12, 2026

“Great experience from start to finish. In love with our new puppies”

Nick W. · Wesley Chapel, FL
Verified · Feb 12, 2026

“We love our puppy. It was an amazing experience”

Lena D. · New York, NY
Verified · Feb 11, 2026

“Pawrade was great with connecting me to a puppy out of my immediate area. I did in-person pick up and it was a positive experience.”

Teresa F. · Spokane, WA
Verified · Feb 11, 2026

“Thank you so much. She arrived happy and healthy!!!”

Francisco H. · Commerce City, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.