“Maui is a beautiful pup. My family is so happy to have him. Everything went smooth with the process to get him. Thank you.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Pawrade did a good job. The only thing is that it is tremendously pricey. It’s hard to put a value on all of this. I would have also liked more info on the breeder—maybe a quick tour of the facilities, meet the puppies parents, etc. on video. If the breeders aren’t puppy mills, they should have time to do that. But, the puppy is perfect. So that’s great!!”
“We love our little Havanese puppy so much. What a good experience from the first time we saw her on the Pawrade website and decided she was the love of our lives <3 - to the moment we met her and she made us feel like we were the love of her life <3 She is a happy, super smart, exuberant, and very affectionate little girl. She is in perfect condition and received an A+ from our veterinarian. You can tell her sweet personality and how well adjusted she is already that she was well taken care of. A big thank you to her fur mom and her first human family for giving us such a blessing!”
“Amazing! Quick responses to questions. Very thorough on the new pup, her medical hx, and her current food. I would recommend to anyone looking for a new pup/dog due to the professional, true manner with which they operate. The driver(s) delivered pup in a timely manner and were very cool to work with on their transport to SC. Great selection of breeders and pups. I really am happy with services provided.”
“The support team is professional and supportive throughout the process. Appreciate their details in order to ensure a smooth transition and transition. I would have rated five stars. However, I do feel some of the information in the puppy description was misleading. My biggest issue was the puppy being listed as socialize. Additionally, I did speak with the breeder was communicated that he was friendly and social. After receiving my puppy, he was the opposite. Upon receiving him, he was assessed by a local vet and experienced pet trainer. Both concluded he was not socialized due to his demeanor and response to people and other dogs. I would still recommend using pawrade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“If I went into too much detail, I would just be repeating the already hundreds perhaps thousands of stellar reviews that already exist. Which is what convinced me to take the chance with Pawrade to begin with. My experience was excellent every step of the way. Really couldn't have been better. My 13-week-old Golden Doodle made a long road trip and exceeded my every expectation upon arrival. Constant contact with the transporter with whom you are enabled to follow along via the Life 360 tracking app. Two nice young men driving teams showed up in a nice, large van tasked with safely delivering 14 puppies all up the east coast from Virginia up into the New England states. Walked our new puppy in their arms right up to the door, came in for some good handoff conversation and paperwork signing and were off to the next. In summary I am thoroughly impressed with the entire experience and would do it again. A sincere thank you to Pawrade and Wags on Wheels for the new addition to our family.”
“We had a wonderful experience with pawrade and are so excited to welcome our Shelly (formerly, Gretel) to our family. She is absolute precious perfection! 🐾💖🐾”
“From the initial contact all the way to transport was a very smooth process. Communication was excellent. Expectations were clearly laid out all the way to delivery. We love Carlito(Atlas) already and he loves us!!”
“We love our new pup! The entire process was exceptional and we couldn’t be happier.”
“The transaction could not have been smoother and I am so happy with my new baby. Communication was wonderful, travel delivery was exactly as my expectations were set out, I love my new cava poo and she is definitely part of the family. Thank you so much. When the puppy arrived, she was very social and acclimated very quickly.”
“We had a great experience with getting our new puppy through Pawrade. From the very beginning untill she was received we received excellent service. At the very begging after the purchase I got a phone call to explain the process and see if I had any questions. We received updated pictures of her. Our puppy arrived on time after getting updated texts both from the driving company and Pawrade. The drivers who cared for her during her drive were clearly caring and competent people. they delivered her nice and clean. I would definitely use Pawrade again.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I found a beautiful small female Chihuahua. I was blessed to get her at 5 months old and just 2 lbs. She came to me clean, healthy and very well adjusted. She’s everything I asked for❣️❣️She is out going and gets along great with. My other dogs. She passed her vet check with flying colors. We love ❤️ love 💕 her! Her name is Emmie. If I knew how to post a picture I would. Pawrade is the best. Wbhat they sell is the best! I highly recommend them. The transport people that delivered her were EXCELLENT too.”
“I had a pleasant experience with pawrade. My little puppy is just a love. So sweet and smart and learn to potty outside already and about 80% trained to sit on command. I just love this little beautiful puppy. We renamed him Finnegan. Thanks”
“Excellent process from beginning to end. Our new puppy has arrived and I couldn’t be more pleased. It is very obvious that our puppy had been well cared for and nicely socialized. I was step by step given all the information I needed and there was always someone available to answer my questions.”
“My transaction was great!!! I was informed all the way until my baby was in my arms. She was well taken care. I was given all her paperwork, toys, food,leash and collar. I highly recommend PAWRADE to anyone. The service was great they email on the process and you can call them anytime during business hours. When it time to get your puppy they have an app to track your puppy delivery straight to your door. I love it. Thank you PAWRADE for making the process easy and for my beautiful puppy who is happy and running and playing no issues.”
“We purchased Jackson, a wonderful miniature schnauzer, through Pawrades. It was a great experience. Pawrades was very upfront about the process and provided timely tips for making it a smooth process for me. Jackson was transported to me through Furry Freight and that was also a very positive experience. Finally, Jackson is a fabulous miniature schnauzer. If we ever purchased another puppy, we will definitely use Pawrades.”
“Overall experience was great. Communication was timely. The transportation was set up and they kept us updated. We love our baby girl!”
“WE HAVE NAMED HIM WINSTON, HE IS GREAT AND FUN”
“The process from beginning to end was seamless. We Thank You!”
“We are so grateful to Parewal for bringing Biscuit into our lives. From the very first communication, everything was kind, professional, and caring. You can truly tell how much love and attention they give to their puppies. Biscuit has become the greatest treasure in our lives. He is healthy, sweet, and has the most gentle personality. We feel so lucky every single day that he came to us. Thank you for giving us not just a puppy, but a new family member and the biggest blessing. We couldn’t be happier.”
“What a great experience. Everyone from start to finish was so helpful. My gorgeous puppy arrived healthy, happy and on time.”
“Every single second.of working with you was amazing. Responses were quick and easy and informative. My puppy is absolutely perfect. The Nanny was so sweet too!! Thank you for everything!”
“She is perfect. Beautiful well bred and healthy. Such a personality already. Impressed by her quality. Potty trained. All vaccinations and testing done. And no heart murmur! Great service and response time. Delivery guys were obviously devoted to their job. What a system. Thank you. So highly recommend the whole program you have. Would not go anywhere else.”
“We had a wonderful experience with getting our puppy, who we named Simon. Everything step was easy and seamless. The breeder, Ashley, was fantastic. She delivered Simon to us with ease and care. She gave excellent information and direction on caring for him. We could not be happier! We think Simon would agree!”
“Everything went smoothly and my reps were very responsive. Thanks again!”
“I was looking for my little Finley for about 4 months and I'm so glad that I did my homework because they made everything smoth. I love him so much 💕 thanks staff and team at Pawrade.”
“Overall, everything went smoothly however there was too many people to interact with the Pawrade side and delays and answering questions and not knowing who to communicate with for each question. I did find it annoying that the delivery service which was almost $800 continued to hit me up for tips. No doubt they deserve it but they should get paid and not rely on tips. I felt pressured and I did not appreciate that. I do appreciate the overall concept and I would not hesitate to use them again. Katherine, my initial contact was amazing!!!!”
“You were great to work. Breeder was easy to communicate with. We are over the moon in love with our sweet puppy!”
“Outstanding service from beginning to end.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


