“Very bad coordination on the chat feature, I spoke with 3 or for different people”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Pawrade was easy to work with, professional and honest. My puppy was delivered healthy and happy. She is sweet and spunky and fits right into the family. Thank you Pawrade.”
“Mila's real name is now Mandy. She's been to the doctor and is now on meds for Giordia. Otherwise, her teeth are sharp, she hates to be alone, sleeps beautifully during the day and she uses the entire world for her toilet. What else would you expect?? She's a puppy ;). We're making slow progress with potty training and she's absolutely adorable. As for the rating -- I'd rather have been able to see the puppies in person before I committed to adopt her. Otherwise, everything has run smoothly.”
“I had an absolutely amazing experience with Pawrade. I was very wary about online scams when it comes to getting a puppy, but Pawrade is truly the real deal. From start to finish, the communication was flawless, and every person we worked with was kind, patient, and incredibly helpful. The entire process was easy, transparent, and stress-free. Our pup came across the country and was in our arms in just a week and a half. He was delivered with the utmost care and arrived clean, happy, healthy, and clearly well loved. It was obvious that the breeder took exceptional care of him before he ever reached us. The moment he arrived, he became family—welcomed with so much love by our entire household and our other dogs. Bringing a puppy into your home is a big moment, and Pawrade made it a truly beautiful experience. I couldn’t have asked for anything better. Thank you to everyone at Pawrade for helping us bring home a healthy, happy pup and for making a dream come true for our family.”
“Everything went well.”
“The process was easy and the choice of pups was large, makes you want to take them all. All arrangements worked smoothly. Every happy with this service.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade paired us with a great puppy from a reputable breeder in Minneapolis and made the whole interaction, purchase, transportation flawless and painless! Our new puppy is perfect, healthy, and everyone and everything exceeded our expectations! Thank you!”
“We are happy with our experience with Pawrade. The only suggestion is having better communication. We were given a phone number for a rep and were told to call or text anytime. Getting updated pictures of our puppy took a week. We asked about food and breeder but had to ask multiple times to get an answer. We got automatic generic msgs. We will recommend this to other people but suggest better communication or not to offer contact info it if not able to respond. Thank you for a Beautiful Puppy!!!!!”
“Thank you Pawrade! I was a little sceptical based on some of the reviews I read regarding the delivery process, health of the puppy, and cleanliness. To my surprise, my puppy was perfectly clean, and frisky and happy. He goes to the vet tomorrrow for his wellness checkup and I do not see any problems. He is so happy, smart, frisky, and most important, loveable. And he's already learning commands!!!”
“From beginning to end the process was terrific. It is obvious that the puppy was well taken care of. She was minimally traumatized from the long drive; healthy and happy was used to being bathed (a good sign). One suggestion might be to deliver the pup in a small carrying case. Handing her off on the street felt a little exposed (it’s cold in NY right now). But this is a very minor thing. The drivers obviously took good care of her. We are very happy with our new family member. Rest assured that she is in a warm, loving home. Thank you!”
“Pawrade has made the experience easy and enjoyable. We appreciate the love that goes into the pups. Oliver is a joy and has already stole our hearts!”
“I love this company. It was so easy to follow contracts and to sign them. They sent me pictures of my puppy. The drivers sent me texts to know how close they were. I would buy again from them.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“From start to finish, Pawrade made the entire process smooth, clear, and reassuring. From the very first moment I saw Paisley, I completely fell in love with her — her colors immediately caught my eye, and when I realized she was born on the same day as me, I knew I couldn’t let that pass. It felt meant to be. Pawrade was supportive and communicative throughout every step, answering my questions and making sure everything was handled with care. Bringing a puppy home can feel overwhelming, but they made the experience feel organized, safe, and trustworthy. I’m truly grateful for how everything was handled and for helping me bring Paisley home. I would absolutely recommend Pawrade to anyone looking for a guided and reliable experience.”
“Our puppy is amazing! So much fun, happy, and so lovable!”
“Both Nadine and Nico were delivered safely and happy”
“Transportation went smoothly. Puppy is doing well and seems very healthy and happy.”
“Pawrade has been an amazing company to work with. They eased my anxiety, kept me updated during the whole process and delivered to me a sweet, amazing healthy puppy. I couldn’t be happier.”
“We were so happy to hear that Rylee was going to be here sooner than we thought. I know this weather is not the greatest right now all over. Here in Florida, we are having crazy cold days and nights, but we were able get her here sooner. The drivers had to change their routes because of it. They were great in keeping in touch on when they were leaving and when they were going to be close to bring Kylee to us. She is a cutie!!!. She likes sleeping in your lap, nibbles on your fingers . We also love her name, we are staying with it. Thank you all so much for your helping us.”
“Love my puppy! He was in great condition when he arrived! He will be a great addition to our family.”
“I love Benny so much parade is awesome. Everything went great.”
“Grayson is perfect!”
“Finding this little puppy has just been a wonderful experience, I didn’t think I’d ever be able to find her! The whole process was so simple and the communication was wonderful! I highly recommend this service for finding a legitimately bred pet for your family! I am so happy with her❤️🙏 the whole process was so seamless😻. Thank you, Pawrade!!!”
“If I could more than 5 stars I would! Everyone at PAWRADE was well versed, professional, caring and loving towards the precious souls they were finding homes. Their website is easy to maneuver and transparent. If you did have question immediately you had an actual person and their direct phone numbers. The pricing is parallel to the service offered and quality (condition) of puppies being placed. The transport service PAWRADE has partnered with WAGS ON WHEELS again a 5+ STAR rating. We tracked our puppy from the time it was picked up until it was delivered to our arms. Highly recommend PAWRADE.”
“The team that drove Bentley here were giving me updates along their journey as to where they were. He finally got here at 2:00 AM today, Friday, January 30th. He is so sweet and already playful. I think he is more interested in playing than eating right now! Thank You Pawrade for Bentley.”
“The process was smooth and picking her up went well.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


