Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 48 of 337 · newest first
Verified · Feb 5, 2026

“Very bad coordination on the chat feature, I spoke with 3 or for different people”

Alejandro O. · Houston, TX
Verified · Feb 5, 2026

“Pawrade was easy to work with, professional and honest. My puppy was delivered healthy and happy. She is sweet and spunky and fits right into the family. Thank you Pawrade.”

Chris S. · Tucson, AZ
Verified · Feb 5, 2026

“Mila's real name is now Mandy. She's been to the doctor and is now on meds for Giordia. Otherwise, her teeth are sharp, she hates to be alone, sleeps beautifully during the day and she uses the entire world for her toilet. What else would you expect?? She's a puppy ;). We're making slow progress with potty training and she's absolutely adorable. As for the rating -- I'd rather have been able to see the puppies in person before I committed to adopt her. Otherwise, everything has run smoothly.”

Ann M. · Hudson, OH
Verified · Feb 5, 2026

“I had an absolutely amazing experience with Pawrade. I was very wary about online scams when it comes to getting a puppy, but Pawrade is truly the real deal. From start to finish, the communication was flawless, and every person we worked with was kind, patient, and incredibly helpful. The entire process was easy, transparent, and stress-free. Our pup came across the country and was in our arms in just a week and a half. He was delivered with the utmost care and arrived clean, happy, healthy, and clearly well loved. It was obvious that the breeder took exceptional care of him before he ever reached us. The moment he arrived, he became family—welcomed with so much love by our entire household and our other dogs. Bringing a puppy into your home is a big moment, and Pawrade made it a truly beautiful experience. I couldn’t have asked for anything better. Thank you to everyone at Pawrade for helping us bring home a healthy, happy pup and for making a dream come true for our family.”

Guinevere T. · Las Vegas, NV
Verified · Feb 4, 2026

“The process was easy and the choice of pups was large, makes you want to take them all. All arrangements worked smoothly. Every happy with this service.”

Vannessa M. · Willow Grove, PA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 3, 2026

“Pawrade paired us with a great puppy from a reputable breeder in Minneapolis and made the whole interaction, purchase, transportation flawless and painless! Our new puppy is perfect, healthy, and everyone and everything exceeded our expectations! Thank you!”

Paul D. · Yorktown Heights, NY
Verified · Feb 3, 2026

“We are happy with our experience with Pawrade. The only suggestion is having better communication. We were given a phone number for a rep and were told to call or text anytime. Getting updated pictures of our puppy took a week. We asked about food and breeder but had to ask multiple times to get an answer. We got automatic generic msgs. We will recommend this to other people but suggest better communication or not to offer contact info it if not able to respond. Thank you for a Beautiful Puppy!!!!!”

Heather C. · Reno, NV
Verified · Feb 2, 2026

“Thank you Pawrade! I was a little sceptical based on some of the reviews I read regarding the delivery process, health of the puppy, and cleanliness. To my surprise, my puppy was perfectly clean, and frisky and happy. He goes to the vet tomorrrow for his wellness checkup and I do not see any problems. He is so happy, smart, frisky, and most important, loveable. And he's already learning commands!!!”

Donna W. · Kingsland, TX
Verified · Feb 2, 2026

“From beginning to end the process was terrific. It is obvious that the puppy was well taken care of. She was minimally traumatized from the long drive; healthy and happy was used to being bathed (a good sign). One suggestion might be to deliver the pup in a small carrying case. Handing her off on the street felt a little exposed (it’s cold in NY right now). But this is a very minor thing. The drivers obviously took good care of her. We are very happy with our new family member. Rest assured that she is in a warm, loving home. Thank you!”

Daniel S. · Norfolk, CT
Verified · Feb 2, 2026

“Pawrade has made the experience easy and enjoyable. We appreciate the love that goes into the pups. Oliver is a joy and has already stole our hearts!”

Brandi T. · Falling Waters, WV
Verified · Feb 1, 2026

“I love this company. It was so easy to follow contracts and to sign them. They sent me pictures of my puppy. The drivers sent me texts to know how close they were. I would buy again from them.”

Marlie P. · Mount Airy, MD
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 1, 2026

“From start to finish, Pawrade made the entire process smooth, clear, and reassuring. From the very first moment I saw Paisley, I completely fell in love with her — her colors immediately caught my eye, and when I realized she was born on the same day as me, I knew I couldn’t let that pass. It felt meant to be. Pawrade was supportive and communicative throughout every step, answering my questions and making sure everything was handled with care. Bringing a puppy home can feel overwhelming, but they made the experience feel organized, safe, and trustworthy. I’m truly grateful for how everything was handled and for helping me bring Paisley home. I would absolutely recommend Pawrade to anyone looking for a guided and reliable experience.”

Elizmarie S. · Bronx, NY
Verified · Feb 1, 2026

“Both pups arrived safe and happy”

Steven B. · Milford, OH
Verified · Feb 1, 2026

“Our puppy is amazing! So much fun, happy, and so lovable!”

Gina F. · Bedford, MA
Verified · Feb 1, 2026

“Both Nadine and Nico were delivered safely and happy”

Steven B. · Milford, OH
Verified · Feb 1, 2026

“Transportation went smoothly. Puppy is doing well and seems very healthy and happy.”

Joan M. · Centereach, NY
Verified · Feb 1, 2026

“Pawrade has been an amazing company to work with. They eased my anxiety, kept me updated during the whole process and delivered to me a sweet, amazing healthy puppy. I couldn’t be happier.”

Jessica S. · Rockport, TX
Verified · Feb 1, 2026

“We were so happy to hear that Rylee was going to be here sooner than we thought. I know this weather is not the greatest right now all over. Here in Florida, we are having crazy cold days and nights, but we were able get her here sooner. The drivers had to change their routes because of it. They were great in keeping in touch on when they were leaving and when they were going to be close to bring Kylee to us. She is a cutie!!!. She likes sleeping in your lap, nibbles on your fingers . We also love her name, we are staying with it. Thank you all so much for your helping us.”

Deborah A. · Palm Coast, FL
Verified · Feb 1, 2026

“Love my puppy! He was in great condition when he arrived! He will be a great addition to our family.”

Kris M. · Apopka, FL
Verified · Feb 1, 2026

“I love Benny so much parade is awesome. Everything went great.”

Lisa W. · Milwaukee, WI
Verified · Feb 1, 2026

“Finding this little puppy has just been a wonderful experience, I didn’t think I’d ever be able to find her! The whole process was so simple and the communication was wonderful! I highly recommend this service for finding a legitimately bred pet for your family! I am so happy with her❤️🙏 the whole process was so seamless😻. Thank you, Pawrade!!!”

Anne Y. · Clarksville, TN
Verified · Jan 31, 2026

“Everything went as planned and I am very happy. Thank you.”

Fitzie C. · Peachtree City, GA
Verified · Jan 31, 2026

“Pawrade help with every step of the process to adopt our Puggle. They answer alll questions I asked thank you pawrade for not allowing scammers to sell on the site.”

Thomas P. · Macon, MO
Verified · Jan 31, 2026

“If I could more than 5 stars I would! Everyone at PAWRADE was well versed, professional, caring and loving towards the precious souls they were finding homes. Their website is easy to maneuver and transparent. If you did have question immediately you had an actual person and their direct phone numbers. The pricing is parallel to the service offered and quality (condition) of puppies being placed. The transport service PAWRADE has partnered with WAGS ON WHEELS again a 5+ STAR rating. We tracked our puppy from the time it was picked up until it was delivered to our arms. Highly recommend PAWRADE.”

Daran S. · Marco Island, FL
Verified · Jan 31, 2026

“Great experience Thanks”

Leroy S. · Arab, AL
Verified · Jan 30, 2026

“The team that drove Bentley here were giving me updates along their journey as to where they were. He finally got here at 2:00 AM today, Friday, January 30th. He is so sweet and already playful. I think he is more interested in playing than eating right now! Thank You Pawrade for Bentley.”

Brenda H. · Lexington, SC
Verified · Jan 30, 2026

“The process was smooth and picking her up went well.”

Lynette J. · Lebanon, TN
Verified · Jan 29, 2026

“I am totally happy with my results. I received a beautiful puppy in the travel. Concierge were perfect. Took very good care of my baby and I had a good experience with Parade.”

Carmen T. · Dover, NH

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.