“This is our second Morkie from Pawrade. Such a smooth process. Highly recommend.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Everything went well just as planed. I am very confident with the group of people that are in charged of this transaction. The puppy is adorable and very healthy. I suggest to all that are interested to take advantage of Pawrade and all it's loving puppies.”
“Easy process. I had great communication from everyone involved and the delivery of the puppy was great!”
“We thoroughly enjoyed dealing with Pawrade and their affiliates over getting Bizzie!”
“You guys did great! We (my wife and I) are very pleased with whole process. Your Coustomer care is great as is your love of dogs.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Tilly is a beautiful, playful and loving puppy. Communication overall was very good. This is my second puppy from Pawrade. I highly recommend them.”
“We received our beautiful and healthy puppy on time as promised. We couldn’t be happier with him and thankful to Pawrade for making this possible.”
“I am so happy I came across the Pawrade listening. I have wanted a Frenchie forever, and this one is my perfect pup!!! They were very helpful walking me through the entire process. I will definitely recommend them to friends.”
“Was a long trip but worth waiting for, adjusting well and very loving from the moment we met Thanks to all involved in our pet purchase”
“Dealing with pawrade was easy and straightforward. When I picked Mila up in Tulsa, Sarah Milas mom had food and toys and all kinds of stuff to go with her, and all the paperwork. I’d recommend pawrade for sure!”
“we were so in love with her before we ever got her and she's everything we dreamed of and more we renamed her Tessa. She's doing great eating good going to the bathroom. She had her first bath like she'd always done it. Just no problems at all. we take her out to go to the bathroom bring her back in. She's just so good. I would recommend Pawrade to everyone. I'll try to send a picture when I can. We're getting ready to go to our first vet check”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“He is a little cutie we love him already thanks so much”
“The couple who bred Madison was really wonderful people she was such a lucky puppy. So I’m so grateful of everyone who helped the baby find her family. Thanks again”
“From the very first communication all the way through delivery, our experience was excellent. Everyone we spoke with was helpful, thorough, and responsive. All of our questions were answered, and we always felt informed throughout the process. We are absolutely in love with our new puppies and couldn’t be happier with the experience overall. Highly recommend!”
“Made the process unbelievably smooth as a first time pet owner. Communication and timely responses were amazing. As well as organization behind everything. My puppy is amazing and I’m so thankful he’s healthy!”
“My puppy came to me very healthy and happy. My experience with Pawrade has been a positive one. My questions were answered, and I found customer service very helpful. I would recommend using Pawrade to my friends in finding a pet to love. Thanks to everyone at Pawrade for making this an enjoyable experience.”
“You guys were GREAT and very helpful!! Highly recommend. My only reason for not giving 5 stars was because of the miscommunication in location, the website said 69 miles from me, after I purchased him I found out he was 140 miles which was a big deciding factor for me. I made it work, but that wasn't ideal. Otherwise, we have a perfect fur-baby we are so in love with!”
“We love I see you baby and the carrier who delivered him was so sweet and sent pictures along the way 😁🥰”
“I couldn't be happier from start to the time my puppy was delivered...true professionals all the way.!! I Highly recommend Pawrade this is the only way to go!! Also pussel pieces delivery service was fantastic kept intouch throughout the hole trip until my puppy was delivered!!! I couldn't of asked for better service!! Truly the only way to go..Pawrade and Pussel Pieces!!”
“From the first interaction with the rep at Paward to the delivery of the puppies by WagsOnWheels, our experience was pleasant and flawless! We will definitely use Pawrade for our puppy needs in the future.”
“We just adopted our second dog from Pawrade and it was even better the second time. They are a company that truly cares about the well-being of the pups. They are great communicators and we had a wonderful experience.”
“This was our first experience with Parade and I must say it was seamless and flawless! We were well informed of each step in the process and were able to bring our boy home within a matter of days. We are so happy to have him and thankful for the wonderful service of Pawrade.”
“Pawrade is a very professional platform. I had never bought a puppy online before so I was skeptical. Pawrade made the process easy and informative. My puppy, arrived at my doorstep (from 2 states away) very clean and well taken care of, up to date on shots and meds. She saw the vet and received a clean bill of health! We are so excited to have her and she already has our hearts!”
“He’s already a part of the family.”
“Our new puppy has been wonderful since we received her last year. Delivery was great. She is healthy and happy.”
“My only issue is the vaccines. No one can tell me what she should have had to be considered fully vaccinated and I do not believe we received the full panel per the vet and training facilities. The transaction went smoothly, Lacie as she is names now, is doing amazing. She is perfect for us and we love her so much already! She will always be treated like the princess she is!!!”
“The overall experience was positive. I did experience some anxiety because this was the first puppy I have “bought” and read so many horror stories about puppy mills and bad practices. I shared this with Donna, my buyers liason, and she was wonderful in easing my concerns and going above and beyond in providing answers, pictures and support. I am thrilled with my puppy and loved getting to meet the family who cared for her.”
“The process to adopt our puppy was very easy and our questions were answered in a timely manner. Getting our pup was a bit delayed due to the Christmas holiday, and the transport from the breeder to us took from Saturday evening to Tuesday morning. Our pup was stressed from the long time traveling. She is settling in nicely now though.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


