Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We had a great experience using Pawrade and would strongly recommend them. They helped to get us updated pictures every week until our puppy arrived and guided us through the process of bringing our puppy home. He’s adorable and the perfect addition to our family!”
“Excellent service. Kept me informed during the whole process”
“I had very experience from start to finish. I am so happy everything went smoothly”
“Pawrade was great for my first experience in buying a puppy! My little guy came healthy and full of spunk! They were very helpful through their messenging service. I will definitely give them another chance if I decide to get another puppy in the future. Thanks!”
“Very pleased with the process and the puppy that I have received.”
“Kasey is absolutely adorable! I received him at 2:30AM this morning. He has been given a thumbs up by my vet. He is slowly acclimating himself to me, the house, his surroundings. He is very loving. He was well taken care of on his journey to me. I am very grateful. Thank you so very much!!💕”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“i love this service, the gentlemen was very caring handing over our sweet Hammy, he gave us paperwork and explained to us any question that we had, showed my license and made sure it was me, if i had to give him and the service a rating of 1 to 10, 10 being excellent he would get an 11, thank you for great service from beginning to end, Barbara”
“I am so happy to have my new pup, Declan (now called Benny) home with us forever. My shorkie of 14 years, Buddy passed away Dec 2025, and it had been a long time since I'd gone through the pup adption process, but Pawrade made everything so easy and guided. They provided me with really helpful resources and were communicative through every set of the way. I was so lucky to be able to to welcome Benny home on New Years Day 2026 and have nothing but great things to say about the entire Pawrade team and well as the transport team who took care of him during his Journey home. Thank you so much everyone!”
“We had a wonderful experience with Pawrade! Even through a holiday communication was fast and easy. I would definitely get another puppy through them!”
“Working with Pawrade was very easy, they answered all my questions and worked with me on getting my pup!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I adopted the cutest mini doxie, with the sweetest temperament. The whole process with Pawrade was seamless. Great patience and communication, ease in transport. I am very happy.”
“We love snowbell . She is very friendly , happy and was very playful Very wonderful good job teams! Thank you so much , blessings puppy 🐶”
“Excellent experience. The whole thing was pricey but well worth it for first time buyers. The Pawrade team answered all our questions and provided us comfort that we were buying from skilled and qualified breeders and getting a great little pup that was healthy, happy and well cared for from birth to our handoff. The specific pup transporters (Wags on Wheels) was truly amazing and took such excellent care of our puppy in transit and kept us super up to date along the way! Really had a great experience!”
“The process was easy from start to finish. My boy made it to his new home safely and full of energy.”
“WOW! We cannot say ENOUGH about how great the staff at Pawrade has been! Answered ALL our questions and kept us informed. Courteous, Professional, Gave Quick Responses....they EVEN called the puppy's owner and got additional pictures we asked for : ) The delivery people were also awesome; our sweet puppy was happy, happy even after the long ride from Ohio directly to our door in Louisiana ON New Year's Day! We would recommend Pawrade to anyone! Jeff & Pam”
“Highly Recommended... Had a fantastic experience from picking out our new Pomeranian puppy to finally meeting the breeder & picking up our little cutie named Palmer. Plenty of checks & balances through the process to make sure everything is done right and our new puppy arrives healthy and in top physical condition. We are elated with our new friend and grateful to all those who helped throughout the process. Love to post a picture here!?......”
“We love our new puppy. The process was easy and the options for getting the puppy to us were good”
“Lots of paperwork but understand it was was to protect our transaction and our new puppy. She arrived by a wonderful pet transport team including a nanny to insure her healthy arrival. Great experience!”
“Everything went really well! Your business was very attentive to my questions, payments, and prompt safe delivery of Gage. He was delivered this past Monday and Wednesday went to the vet; my neighbor told me to have a stool sample, and I was relieved. I gave them it; he did have a severe infestation of giardia.”
“From start to finish pawrade made the process of buying our dog easy.”
“The process was very smooth. My puppy arrived Christmas night and she is a delight. The transport company was awesome and she is healthy and happy.”
“Tara and Cindy did an absolute amazing job helping us get Callie. We purchased Callie December 2025, and her last soonest veterinary appointment was December 24th. Callie’s estimated arrival was January 3rd. Unfortunately California has a new law where you cannot purchase a dog outside of CA if you live in CA. Tara and Cindy found a flight for Callie and got her to us right on time. If it wasn’t for them I would have to spend more money and take a flight to Arkansas. Thank you again. We’re very happy we got Vienna (New Name)”
“Very pleased with the entire process. Great communication all along the way. Wonderful selection of puppies to choose from. We found the perfect pup for us. Thank you!!”
“Thanks to the delivery drivers I received Delaney @ 8:30am on Monday 12/29/25. She is a sweet addition to my life. So cute and just what I anticipated. :-)......”
“The service was great, and everything was handled smoothly and professionally. My puppy arrived safely.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
