Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“This process was seamless. Pawrade did a fabulous job communicating every step of the way. Our Freddie is the most perfect puppy I have ever met. Thank you Pawrade!!”
“We love Tyler and the process was wonderful thank you”
“The Pawrade team was helpful, kind, and considerate of our needs.”
“Dog had her shots but was never checked for parasites bye the vet before traveling for 3 days. Also the food they dropped off was for adult dogs not puppies. We love the dog.”
“Our little girl (renamed Cookie Girl) arrived in good health. She is as sweet as can be and we dearly love her. Thank you so much!”
“Working thru Pawrade was great. My Puppy arrived on the date stated and she is a pure delight. I work recommend Pawrade to anyone looking for a forever Furbaby.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Natalia arrived in great shape. The driver was very nice and stated Natalia loves to cuddle. She is going to be a great addition to our family.”
“Great communication and wonderful new puppy!!”
“Everyone was very friendly, helpful. Grayson is adorable…a perfect fit. The only small issue I have is that had I known ahead of time the delivery was going to take him through multiple states and a couple days..I would have gone and picked him up. I had no problem with the delivery folks. They also were very friendly, and kept us up on where they were along the way. Again, I would have opted to go and pick him up opposed to waiting for him to be delivered. He is a sweetie! We adore him!”
“I am going to leave an honest review. Pawrade was worth it because of the amazing German Shepherd I adopted through them. She was in great health and I could tell had already had some light training with sit (breeder I’m sure). The breeder seemed to be a good one. The only downfall with Pawrade is communication. I had several different “puppy concierges” and when I asked questions I never got a response. It would specific questions like where is she at on her shots, what are her feeding times. Etc. To shorten this review up just know it will be little communication. They will reach out to you when you are at the next step in adoption process but other than that you won’t get responses. still worth it as I do believe my girl came from an ethical breeder. She is not reactive or scared or skinny. just don’t let yourself get stressed out, cause I sure did lol. She came with akc papers to fill out and all vet and shot records that were promised. I took her to our vet as well.”
“His new name is Oliver. He is the best Boy ever. He is training so so well. We are totally in Love with him!💙”
“Loved everything and everyone who have helped bring Dallas to my home. Those I talked to were friendly and answered my questions. He's adorable, very cuddly and I can tell he was well taken care of by the breeder and the drivers with transporting him. A delightful experience😊”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very friendly and kind. Top notch”
“Pawrade was good. The breeder that the puppy came from was not. My puppy showed up underweight and smelling badly, also his white paws and white underbelly were stained yellow, no doubt from laying in his own filth for extended periods of time. He was also not trained in the slightest in any of the ways that the breeder said he was. He'll be ok, he's in a much better place now. But I really think that Pawrade needs to vet their breeders much better and provide more insight to prospective buyers about who the breeder is and what standards and practices they follow. I would give Pawrade an A for their service, they were lovely to deal with, and I would give the breeder an F-”
“Pawrade was wonderful to deal with. Reputable, professional and honest. Save yourself the heartache of dealing with the "non-traditional" Facebook posters. Paws up for a wonderful experience and a new member of our family!”
“We love our new puppy & Pawrade made it so easy. We were given lots of valuable information beforehand & feel prepared for our new family member.”
“A very thorough and pleasant experience. We were extremely timid to trust a business like this with especially after reading a few of the one off reviews. In the end, I'm so glad we used Pawrade. Both the consultant and the travel advisor were quick to response at all times and entertain every question we had. Even helped us to talk with the breeder. Totally recommend them!”
“Excellent communication throughout process via text, email and phone. Transport Wags on Wheels kept us updated during throughout transportation of our puppy. Process to purchase puppy was seamless and secure!”
“My kids found her on Pawrade website, decided to purchase her and have her shipped to us. They responded fast and everything worked out great.”
“I've never seen something more cute or sweet than our fur baby delivered today. Communication was on point with updates which I appreciate. The process of buying her has been extremely smooth and we're hoping everything goes smooth from here”
“We loved our Experience with our Baby ! She arrived Safe and Sound”
“We are thrilled with our new puppy. We have renamed her Stormy and she is perfect. The process was easy Pawrade handled everything from selection to finance to delivery. Thank you for helping me to find my new best friend!”
“Everything went smoothly and we couldn’t be happier with puppy Logan. The breeder did a fabulous job getting him crate trained and ready to join us. Very happy with Logan and the process.”
“Thank you for a very thorough process. I really appreciated the information on what to expect for his behavior from the flight.”
“very helpful Thank you All so much. Kasper and we are doing fine. He has ajusted to use like he has lived here with use all his life. he has already gaind another pound. So cute he is very much loved. Thank each and everyone of you so much.”
“Great experience with Pawrade. Puppy is healthy and full of life!”
“You guys are awesome!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
