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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 6 of 337 · newest first
Verified · Sep 23, 2026

“Everything was perfect, easy and smooth. Morgan seemed happy and healthy when delivered.”

Rose D. · Katy, TX
Verified · Sep 23, 2026

“The process was more involved than I ever would have expected. I have had dogs of various breeds for most of my adult life mostly rescues so, this was my first time working with a breeder. There was a lot of paper work to sort through and it did get a bit overwhelming at times, however, I am very happy with my puppy Chloe. All is well that ends well!”

Maria C. · Fort Myers, FL
Verified · Sep 23, 2026

“Pawrade was even better than we could have expected. The professionalism, care and concern they showed at every step in the process was extremely comforting and solidified that we made the right decision. Pawrade was ahead of us in anticipating our questions and concerns and always available by phone or text, no matter the time of day. Thank you!”

Laurel M. · Albuquerque, NM
Verified · Sep 22, 2026

“I was so happy with the entire process and she is the center of my life now. She did very well on her ride to us and they took such good care of her during the trip.”

Capece A. · Shaker Heights, OH
Verified · Sep 22, 2026

“My beautiful puppy had a congenital defect - she couldn't eat and died after 5 days. I wish they would vet the breeders better. The breeder had to have known before she was sent to me.”

Elizabeth B. · Wilmington, NC
Verified · Sep 21, 2026

“The cutie pie formally known as Yosef is everything I hoped he’d be. The little guy who will be known as Cujo going forward has a big personality, smart, and he’s adorable on top. Him and his brother, a mini doxie that answers to the name Charlie, whom I purchased through Pawrade last year are best pals already! Seriously, I couldn’t ask for a better pup. The process was seamless. Cujo was hand delivered to me and his travel nanny took very good care of him. He’s teeny tiny, lots of energy, and healthy. I would strongly refer Pawrade to anyone contemplating purchasing a puppy. They are the best💯💯💯”

Karen D. · Oakland Park, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 21, 2026

“Pawrade made the puppy adoption process simple and stress-free. Communication was excellent, the transaction was seamless, and everything happened exactly as promised. We are thrilled with our new puppy and highly recommend Pawrade.”

Jennifer G. · Lowell, MA
Verified · Sep 20, 2026

“I had a great experience getting my new little sweetheart, Harli Rose (Mara). The puppy concierge, Tony, was fantastic and the delivery guys were right on time.”

Angela B. · Browns Mills, NJ
Verified · Sep 19, 2026

“We had a very good and easy experience. The website was easy to navigate, the process was easy to understand, and the staff was very friendly and helpful. Thank you!”

Yana B. · Cedar Park, TX
Verified · Sep 18, 2026

“The communication was great.”

Alexandra M. · Little Rock, AR
Verified · Sep 18, 2026

“I can't believe it's already been almost a year since I brought my baby home from here. Chai Latte is the best thing that ever happened to me. She's my whole world, my little Libra baby turning one next month, and none of it would've happened without you Pawrade. Thank you for bringing us together. She's the sweetest, most loving little soul and I couldn't imagine my life without her.”

Erika F. · Lawndale, CA
Verified · Sep 17, 2026

“he so sweet, adorable and handsome”

John N. · Palm Beach Gardens, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 17, 2026

“Process could not have been easier or any more time efficient. Puppy was delivered exactly as advertised, happy and healthy.”

Jarrad M. · Rehoboth, MA
Verified · Sep 17, 2026

“Great communication, super friendly and easy!”

Elaina K. · Miami, FL
Verified · Sep 17, 2026

“Fantastic experience from the first inquiry through the delivery of our beautiful golden retriever puppy.”

Chris G. · Goshen, NH
Verified · Sep 17, 2026

“the process for pickup was not the best. Waiting until the last min when you have to travel to pickup puppy, is not good. I'm just glad I only had to drive 2 hour and 15min. if I had to travel longer i would not have been happy, because I picked up on a Sunday and did not get the ok until Saturday. If I had to get hotel or take time off work waiting until last minute not good. Everyone I talked to or worked with were great so working with staff was great. I would high recommend.”

David S. · Dyersburg, TN
Verified · Sep 17, 2026

“Thank you for a great experience. I especially love the cute text messages from the drivers. We love her. She’s adorable thank you again.”

Ronda T. · Henderson, NV
Verified · Sep 16, 2026

“Very smooth transaction with Pawrade and all those involved. I was kept informed the whole process was taking place. Very easy transaction and kind employees.”

Sandy M. · Windham, ME
Verified · Sep 16, 2026

“Process took too long from time of payment to date of delivery, but other than that, was a smooth process.”

Phillip F. · Baton Rouge, LA
Verified · Sep 16, 2026

“Everything was extremely amazing, i got our new puppy at the time that was said, great communication with drivers and just over all was a great experience”

Jessica S. · Houston, TX
Verified · Sep 16, 2026

“I am very happy with the whole process of getting my puppy. You guys were easy to work with and answered any questions I had. The transport company was great with providing updates and pictures during transport.”

Terry B. · Fairlawn, OH
Verified · Sep 16, 2026

“It was great having constant communication and updates throughout the process.”

Gwendolyn B. · Tinley Park, IL
Verified · Sep 16, 2026

“I really hesitated purchasing a live animal online - almost missed out on her! But the whole process purchasing my pup through Pawrade was top notch! I never expected that I could purchase a healthy puppy and have her shipped all through an online website, but Pawrade exceeded my high expectations. Everything was “as advertised “ from start to finish, a big deal when purchasing online - and being able to speak with a representative between purchase and delivery and after really gave us confidence at every step! Also thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She is a gem and arrived in great health and instantly bonded with our family. I would never hesitate to purchase from Pawrade in the future!”

Kevin B. · Loveland, CO
Verified · Sep 15, 2026

“Everything went well. We have our new puppy. All good!”

David B. · Shreveport, LA
Verified · Sep 15, 2026

“Everything want well. My new girl is wonderful. We are enjoying her so very much. Thank you for all you do.”

Kathy P. · Pekin, IL
Verified · Sep 15, 2026

“Great”

Gordon M. · Chino Valley, AZ
Verified · Sep 15, 2026

“From beginning to end, a wonderful experience. Very happy with everyone involved in the process and we love our new family addition.”

Jennifer C. · Hubert, NC
Verified · Sep 15, 2026

“She arrived alert and happy. She immediately ate and used her puppy pad.”

Mary S. · Plano, TX
Verified · Sep 15, 2026

“Love my puppy delivery was quick an great pawrade called many times with help an updates Would like to give special thanks to Lous, Shannon, Tara for all their help”

Steven T. · Mnt Airy, NC

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.