“Everything was perfect, easy and smooth. Morgan seemed happy and healthy when delivered.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“The process was more involved than I ever would have expected. I have had dogs of various breeds for most of my adult life mostly rescues so, this was my first time working with a breeder. There was a lot of paper work to sort through and it did get a bit overwhelming at times, however, I am very happy with my puppy Chloe. All is well that ends well!”
“Pawrade was even better than we could have expected. The professionalism, care and concern they showed at every step in the process was extremely comforting and solidified that we made the right decision. Pawrade was ahead of us in anticipating our questions and concerns and always available by phone or text, no matter the time of day. Thank you!”
“I was so happy with the entire process and she is the center of my life now. She did very well on her ride to us and they took such good care of her during the trip.”
“My beautiful puppy had a congenital defect - she couldn't eat and died after 5 days. I wish they would vet the breeders better. The breeder had to have known before she was sent to me.”
“The cutie pie formally known as Yosef is everything I hoped he’d be. The little guy who will be known as Cujo going forward has a big personality, smart, and he’s adorable on top. Him and his brother, a mini doxie that answers to the name Charlie, whom I purchased through Pawrade last year are best pals already! Seriously, I couldn’t ask for a better pup. The process was seamless. Cujo was hand delivered to me and his travel nanny took very good care of him. He’s teeny tiny, lots of energy, and healthy. I would strongly refer Pawrade to anyone contemplating purchasing a puppy. They are the best💯💯💯”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade made the puppy adoption process simple and stress-free. Communication was excellent, the transaction was seamless, and everything happened exactly as promised. We are thrilled with our new puppy and highly recommend Pawrade.”
“I had a great experience getting my new little sweetheart, Harli Rose (Mara). The puppy concierge, Tony, was fantastic and the delivery guys were right on time.”
“We had a very good and easy experience. The website was easy to navigate, the process was easy to understand, and the staff was very friendly and helpful. Thank you!”
“The communication was great.”
“I can't believe it's already been almost a year since I brought my baby home from here. Chai Latte is the best thing that ever happened to me. She's my whole world, my little Libra baby turning one next month, and none of it would've happened without you Pawrade. Thank you for bringing us together. She's the sweetest, most loving little soul and I couldn't imagine my life without her.”
“he so sweet, adorable and handsome”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Process could not have been easier or any more time efficient. Puppy was delivered exactly as advertised, happy and healthy.”
“Great communication, super friendly and easy!”
“Fantastic experience from the first inquiry through the delivery of our beautiful golden retriever puppy.”
“the process for pickup was not the best. Waiting until the last min when you have to travel to pickup puppy, is not good. I'm just glad I only had to drive 2 hour and 15min. if I had to travel longer i would not have been happy, because I picked up on a Sunday and did not get the ok until Saturday. If I had to get hotel or take time off work waiting until last minute not good. Everyone I talked to or worked with were great so working with staff was great. I would high recommend.”
“Thank you for a great experience. I especially love the cute text messages from the drivers. We love her. She’s adorable thank you again.”
“Very pleased”
“Very smooth transaction with Pawrade and all those involved. I was kept informed the whole process was taking place. Very easy transaction and kind employees.”
“Process took too long from time of payment to date of delivery, but other than that, was a smooth process.”
“Everything was extremely amazing, i got our new puppy at the time that was said, great communication with drivers and just over all was a great experience”
“I am very happy with the whole process of getting my puppy. You guys were easy to work with and answered any questions I had. The transport company was great with providing updates and pictures during transport.”
“It was great having constant communication and updates throughout the process.”
“I really hesitated purchasing a live animal online - almost missed out on her! But the whole process purchasing my pup through Pawrade was top notch! I never expected that I could purchase a healthy puppy and have her shipped all through an online website, but Pawrade exceeded my high expectations. Everything was “as advertised “ from start to finish, a big deal when purchasing online - and being able to speak with a representative between purchase and delivery and after really gave us confidence at every step! Also thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She is a gem and arrived in great health and instantly bonded with our family. I would never hesitate to purchase from Pawrade in the future!”
“Everything went well. We have our new puppy. All good!”
“From beginning to end, a wonderful experience. Very happy with everyone involved in the process and we love our new family addition.”
“She arrived alert and happy. She immediately ate and used her puppy pad.”
“Love my puppy delivery was quick an great pawrade called many times with help an updates Would like to give special thanks to Lous, Shannon, Tara for all their help”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


