Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I had a very positive experience with Pawrade. Lois was wonderful to work with and was always very responsive whenever I called or had a question. Mario is doing very well so far, and he is just as cute in person as he was in his pictures! I’m very happy with my experience and with my new puppy. ❤️”
“Love at first sight! Words cannot express our gratitude and how very happy we are to have finally welcomed Beau home ~ it was the most beautiful homecoming with many people, and we can genuinely say that the Pawrade Family is AMAZING!!! Great communication every step of the way and a desire to make our experience meaningful...Thank you so much! :)”
“Very happy with the whole experience and I love my new puppy!!”
“The team at Pawrade made the puppy adoption process as easy as possible. They were in high communication, supporting in updates, checklists of supplies, and supporting the full delivery process. I would highly recommend using Pawrade for a puppy adoption. Start to end I felt supported and clear. Our new puppy, George, arrived safe, sound, and so happy directly to our doorstep.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Very professional and communicative. Helpful every step of the way! Highly recommend!!!”
“Pawrade has been fantastic from the beginning to end. The staff was extremely professional, and responsive. Most importantly, they quickly put me in contact with the breeder, and I was able to do a zoom with the breeder and the puppy that I fell in love with and ultimately adopted. Daisy arrived via "Puppy Express" and is in fantastic shape. Thank you Pawrade for the wonderful care, expertise and commitment to delivering what has turned out to be such a positive and rewarding experience.”
“My only wish would be that I were able to receive more pictures/videos prior to receiving my fur baby.”
“We love our new Havanese puppies! Pawrade made it all very easy!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience and the guidance through the process was very helpful.”
“Great experience, communication between pawrade and buyer excellent keeping customer updated on things that need to be done and signed. Various methods offered for puppy to get to buyers home. Would recommend.”
“Every step involved from purchasing, getting ready with necessary food, supplements, was a smooth transition. Communication was amazing”
“Everything was easy and organized The puppy (Clhoe) is perfect and already part of our family Couldn't be happier”
“Had such a wonderful experience with Pawrade. They were able to help me feel at ease when adopting my Frenchie. I in fact adopted two and the other is on her way! Highly recommend!”
“Very informative and easy to work with. Our puppy was exactly as she was advertised and was delivered quickly and safely.”
“Octavia, who is now named Luna arrived yesterday afternoon and even the Transport driver said what a terrific puppy. She is adapting quickly to her new forever home. Working with Pawrade made the whole process, easy, organized, and very professional. Whenever I had a question, it was immediately answered. I worked with Lois and she is truly a gem! I have three dogs now, but if I am ever looking for a puppy again, I will definitely use this service. Thank you for my beautiful little girl.”
“Perfect fit for the family. Should have done this Sooooner!”
“It was instant love. The breeder did an amazing job preparing him for his new home all the safe was patient with me as I maneuver through each step. I appreciate all the care they provided for me and my new baby”
“Very happy with our experience with Pawrade. Great communication throughout the entire process from reserving our new fur baby to delivery with the transport agency. They were very reassuring providing updated photos frequently and communicating vet appointments as soon as they were completed. Thorough documentation, updates and phone calls through the entire process. Our baby arrived as scheduled, healthy and happy and has completed our family. 100% recommend”
“A wonderful experience. My perfect puppy is making himself at home,”
“Outstanding experience, Very responsive and informative”
“First time adopting online. We were super nervous but we definitely were relieved that it was a great experience! Our golden pup is doing fantastic! Thank you!!! Keep doing what you’re doing! Blessings to all! Theresa John”
“Some was a 5 and some was a 1.......therefore my 3”
“Jasono and Phil, who delivered my new puppy, Shaka, did an amazing job. Shaka arrived bathed, groomed and calm. He wasn't troubled with diarrhea, issues or fearful. These guys deserve a reward. And that was after 3 days on the road. I could not be happier. Shaka got a clean bill of health at the vet except for worm info and he is a ball of energy. In addition to being the cutest little fellow I've ever seen. The information given from Pawrade on care is wonderful and appreciated.”
“What a precious puppy! We’ve named her Stella. Our driver was awesome and very considerate about communicating with our family. Stella arrived full of love and seemed to adapt so easily with the family. She had a great first night and we look forward to a wonderful and exciting life together.”
“I am so pleased to have found our new puppy and Pawrade on the exact same day. I searched for Dachshund puppy on Google and thank heavens Pawrade came up in the search. I could not imagine a more perfect little dog to join our family. He's AKC and comes from a very reputable and ethical breeder. This was a better experience that I ever expected. Thank you Pawrade for creating a simple, straight forward, and hassle free way to find a new baby puppy to bring home. My daughters, my husband, my other dog, every one of is could not be happier!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
