“From start to finish, the entire experience of getting Manny has been nothing short of a dream. The communication throughout the process was outstanding—clear, timely, and reassuring at every step. We always knew exactly what to expect, and any questions we had were answered quickly and thoughtfully. The delivery process was seamless and professional. Manny arrived exactly as planned, calm, well cared for, and clearly loved. The level of care taken during transport gave us complete peace of mind. Every person we interacted with along the way was kind, professional, and genuinely invested in making this a great experience. It never felt transactional—it felt personal, which is rare and incredibly appreciated. And then there’s Manny himself. He is everything we hoped for and more—sweet, affectionate, curious, and already such a perfect fit for our family. You can tell he was raised with care, attention, and love. We could not be happier and would recommend this experience”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent! From beginning to getting our puppy delivered. Everything was perfect!”
“I have been very pleased. Pawrade is very thorough. I was able to locate my puppy through them. She is fabulous!”
“I perched my puppy on the 18th of Dec and he was delivered a day early Jan 1, even though it was Christmas and new years.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The Pawrade team was great from start to finish. I was purchasing the puppy for my daughter and granddaughters and Pawrade easily coordinated our arrangements. Olly arrived happy and healthy and is settling in nicely.”
“Pawrade is awesome they communicated well with me to make it a surprise for my wife.”
“Bellatrix(Eevee) arrived home on January 1st, she is EVERYTHING I could have imagined! I love her so much! I cannot wait to spend her little life loving her and getting cuddles!”
“Excellent service, caring people from my decision to get a puppy until he was delivered by hand yesterday. Highly recommended.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The whole process from selection to delivery was seamless. Both ladies we dealt with were informative and helpful through it all. Our delivery was excellent, they kept us in the loop through texts and were so nice! Emily is a joy!”
“she is beautiful. Everything was so easy.”
“Pawrade has been amazing and so helpful with the process of choosing what puppies to get. We got two Havaneese girls. They were in great shape upon arrival. My experience with Pawrade was Excellent”
“Great service and very detailed.”
“Grayson is perfect and the sweetest smartest little lump of happiness!”
“The most perfect puppy! So happy with the process.”
“Great people to do business with”
“My sweet puppy arrived bathed and happy! Thank you for delivering with love and care❤️”
“Pawrade was such a pleasure to work with and I'd highly recommend it to anyone looking for a new puppy! The communication was constant, the process was very professional and the gentlemen transporting our new puppy were absolutely wonderful! Couldn't have asked for a better experience!”
“The people I worked with were wonderful. Any questions were answered quickly. The delivery process was great. I’m very happy!”
“The communication was constant. The only issue I have is we are to receive free insurance for a trial period, but I can not get in touch with the provider. I am not sure whether this is true or not.”
“Outstanding job from start to finish. Great friendly staff.”
“Thank you for the delivery”
“Entire process with Pawrade was fantastic. Timely responses to all questions along the way, frequent communication, etc. Our new miniature schnauzer is settling in her new home!”
“My latest transaction with Pawrade went as smoothly as all the others. I have purchased several Cavalier King Charles Spaniel pups from Pawrade and each time everyone was friendly and very helpful. I love using the on line application which has pictures and important information about the pup I was considering purchasing. If you are looking to purchase a pup, I suggest you try Pawrade.”
“The crew was awesome and did a great job keeping us updated on the arrival time.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.