Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Absolutely LOVE my puppy. They did great on communications. He’s passed two vet exams already, showing how healthy he is. I would get another Frenchie from the same breeder again!”
“Flossy is wonderful! Pawrade communicated every step of the way. My fur baby arrived to me healthy, happy, smelled good, and the couriers were pleasant. Pawrade is highly recommended by me to meet your puppy desire. Kudos Heather and Donna!”
“Thank you Pawrade for our newest family member!! HIGHLY RECOMMEND Pawrade! We had the smoothest process with communication along the way. My family & I can't even put into words how happy we are with little Wishbone. The best Christmas gift ever!”
“Dealing with pawrade was so easy. Very good at communicating about my puppy. Very pleased with my puppy he is very handsome and so well behaved.”
“With all the scams out there, we were skeptical. Pawrade made me feel at ease with their constant communication with me and updates on the puppy. Our puppy was not exactly ready when we first purchased him. Pawrade kept me updated on his progress until he was delivered. I felt at ease with the phone calls the text and the emails in the purchase process. I would definitely purchase from Pawrade again.”
“Entire adoption process made very easy. Representative very kind, knowledgeable and eager to help. Transportation services were wonderful to work with. Our fur baby arrived very clean, happy and exactly on the date and time that we were given.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great experience, everyone was extremely helpful and explained, thanks n detail, the process of getting our perfect miss Rose. She is darling, beautiful, and trained to use pee pads. I would recommend pawrade if you wanted the perfect companion.”
“We are extremely happy to have our new puppy home! The process was easy and had prompt response throughout. Would use Pawrade in the future.”
“Great service and informative, thank you Pawrade.”
“Communication was great and great costumer service.”
“Each team member I communicated with was very friendly, responsive and knowledgable. The flow of communication was excellent and helped me in so many ways to prepare for Ginger's arrival. The detailed checklist and other tools were much appreciated. Thank you for making the entire process easy and exciting!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“So pleased with Maddie she will have a forever with me love 💕 everything So happy made my home complete thanks for everything you have done for us Georgie and Maddie thanks again :)🥰”
“Everyone I spoke with was very friendly, helpful, and professional. I felt that they all cared about my decisions, and supported all of my requests. Responses were immediate and informative. The transportation associates listed everything I needed to know and the gentlemen that delivered my buddy were very caring and kept me up to date on their location and their schedule! The breeder gave me some starter food, a leash, and a collar with wonderful instructions on my pup’s care! All around quality service! I would definitely recommend Pawrade and all of their associates! Thank you for everything!”
“From start ( searching for a puppy ) to finish ( the puppy arriving at our home ) Pawrade did a perfect job! We have gotten 3 puppies from Pawrade since 2021 and could not have bern happier with each time!”
“She is precious. I renamed her Coco! She loves her new home. She is so lovable!!”
“We love our Luna! Thank you for helping us find her.”
“After several weeks of frustration dealing with our local resources, I went online and found Pawrade. I called the number listed and to my surprise, Holly answered the phone. I explained that we were looking for a certain puppy breed. She very quickly sent me an email with several choices. I asked where the puppy was coming from and she said Missouri. I was concerned that the distance from Missouri to California would be a problem. Holly assured me that they would transport the puppy with the highest level of care. I chose one and began the adoption process. The puppy would be ground transported. Everything was handled very professionally. The date they said the puppy would arrive was right on. Austin from Pet Express regularly texted me with his ETA. We are very pleased with the entire Pawrade operation and would gladly recommend their services to anyone. Our sincere THANK YOU!!”
“I was very happy with the communication between me and Pawrade. The person I worked with was quick to answer my questions. We received a very sweet and healthy puppy. I highly recommend Pawrade.”
“Sycamore's arrived in excellent condition and was even cuter than expected. The driver was informative friendly and knowledgeable of his habits and behaviors. Thank you for a wonderful experience”
“From beginning to end, this needed business covers everything. Legal paperwork and every detail is revealed, discussed and signed for. You are assigned a Concierge who helps you find a perfect match. They are always there to answer your questions that surface, in the middle of the night. What a beautiful business they have created which the Breeder, the employees and the buyer must feel tremendous sucess. Thank you all.We love Bingo and highly recommend Pawride!”
“We love our Hannah and Pawrade was very responsive and kept me updated on Hannah and was quick to respond to my questions. The whole process was very smooth.”
“We couln't be happier, wonderful experience and beautiful puppy. Thanks!”
“I typically don't give glowing reviews much anymore because good service is so hard to find. The team at Pawrade was awesome. I was personally called by staff members to make sure I was informed and educated on the protocol. We made special arrangements for our puppy's delivery and Pawrade made it all happen smoothly. The text chain between all involved on the day of delivery was very comforting as we had our puppy coming from across the country. Even text messages and calls days after delivery looking out for the puppy's wellbeing. All aces in my book!”
“Thank you for your help in getting our puppy. She is adorable and has most loving personality. We love her very much and are doing everything possible to make her life wonderful. She is a great addition to our family. She is healthy and playful and very cuddly. She loved us right away and we are crazy about her. Again, thank you for great service.”
“Love my baby! He is exactly what I expected. Thank you!”
“The delivery went smoothly. She arrived a sleepy fur ball, but quickly became a wiggly goofy ball of joy.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
