Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Rain is the funniest and loving puppy when I got her I slept in the living room with her for 3 days that way she could feel safe,now after that she sleeps next to me in my bed. Now I sleep better at night since I lost my baby Isabella in February and it’s been extremely hard all i can say is thank you for giving me the new love of my life Rain !!”
“Wilson has arrived! Our furry pup had a long journey but was excited to discover his new home. From start to finish Pawrade was extremely helpful, responsive and wonderful to deal with.”
“The process was very easy. There was someone with me every step of the process and everyone was friendly. Would have liked just a little bit more communication during the waiting period.”
“Very professional and helpful in helping us find the perfect puppy in a location we could pick up close to our home.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was soo easy and smooth when it came time to choosing our furever baby! Every question was answered and followed up! We are beyond joyful and grateful to have our pup finally home with us! Safe and reliable, without a doubt!”
“Transaction was good, the driver that brought the Puppies were wonderful. Instead of more food of which I had already purchased some based on requirements, it would have been bice to have a collar or harness that fit. The first two I bought after receiving the puppy didn't fit because she was so small. And she was 6 months old.”
“Now a 4th time returning customer. The process through Pawrade was again amazing! Holly is THE BEST! Only criticism I would have is to request returning to Wags on Wheels for transport services as they went above and beyond to ensure we knew every step of where our little man was. Thank you again, Pawrade!”
“Blondie's new name is Daisy and she is a sweetheart”
“Right up until the moment he arrived I was afraid I had made a mistake ordering a dog online. But when he arrived it was ok he’s beautiful. I’m happy.”
“Pawrade was great! I just wish you got to speak with the breeder. There were questions I would have asked. I love my boy!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“This system works well. They will assist you through the entire process, and insure your experience with them is pleasant. They are very responsive and professional !”
“We received our happy and healthy puppy yesterday! She is a 12 week old husky. She’s beautiful! Very calm and very snuggly. The delivery went very smooth. They even got to my house early! I could tell that they gave her a little bit of Benadryl or something to keep her calm on the trip because she was very tired when she got to my house, but that’s understandable. She is the sweetest little baby and we are so happy to have our new addition to the family. Thank you so much pawrade for providing us with such a sweet baby girl! We are so happy! My daughter couldn’t be happier to have a new best friend. I definitely recommend using pawrade if you’re looking for a new puppy! The communication was awesome as well. They answered all of my questions and they stayed in touch with me the entire time.”
“It was such a pleasure to work with the staff at Pawrade. They were very professional at all times and patient with all the questions we had. The transition from beginning to end was very seamless. My puppy Cedric was delivered to us just as happy as can be and is enjoying himself exploring our house. My husband and I are very pleased to have chosen Cedric to be our forever pet.”
“The service was great! Thank you!”
“Awesome company easy to use. And we love our new puppy . Thank you”
“Pawrade made getting our perfect puppy very easy from start to finish!”
“She is a blessing to us. We need to break her from burring. She has been good going outside to go to bathroom. He loved her from the start. Thank you”
“We absolutely love our puppy and our entire experience with Pawrade was seamless from start to finish. We also did the transportation option as well and they updated us each day she was traveling. When we decide to add another puppy to our pack we will absolutely use Pawrade again.”
“He was rated as an F1 and he was an F1b. It also said he was 5# and he is 2.4#. Finally it lists his food as the Pride and that he will not be under warranty if we don’t continue to feed him that. But when we picked him up the breeder said he didn’t feed him that. So how will we keep the warranty????”
“Pawrade deserves a 5 star. I couldn't have asked for a smoother process. Everyone was so attentive and communicative and I received my forever baby and best friend because of them. Thank you!!!”
“4/5 stars. Only things that would have brought it to 5/5 was being able to see pictures of his parents beforehand and learn about his personality beforehand. We’re very happy with our puppy. Customer service was great, he’s very calm, and the driving service was awesome. Ohio to CA”
“Smooth transaction with great communication throughout.”
“Delivery was smooth. The people that delivered Willow kept us updated thru out her journey here. I can't say enough about how efficient and through they were. Thank you. I would like them to know how pleased I am.”
“kept up to date,could have used a follow up call a day after her arrival.”
“The process was simple and smooth. Communication throughout the process was excellent. Have no complaints or issues with the whole process from beginning to end.”
“Very helpful and great communication from everyone I have dealt with! So very pleased from first contact to arrival! We changed his name from Mikey to Leo and are absolutely in love 🩷”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
